Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! eBay shipping labels VS other commercial based sites

eBay provides us the opportunity to purchase our discounted shipping labels on site. In your experience is their discount better, the same, or less than other sites. I for one just purchased a Priority Mail label on Pirateship and it was $2.57 less t...

Case Placed on Hold??

Hello,I would appreciate the very much any help, but what I'm really hoping for is respond from eBay Staff. I received the PSA trading card item which is cost significantly less not as described. I requested a return and a full refund. I've also sent...

Seller send it to different address and ebay not making me a refund

I bought an item. Seller sent it to in my same zip code to different address. USPS made found out that the package was delivered to different address. USPS gave me the written tracking of the package and where it was delivered. I can't go to the gate...

eBay seller charging restocking fee for free returns not disclosed on original listing

I want to disclose that I have no issues with restocking fees. However, can an eBay seller charge a restocking fee for an item listed as free returns within 30 days. The listing does not mention a restocking fee whatsoever; however, when I contacted ...

Customer doing a double dip?

Buyer buys an item and it arrives broken. They let me know, they were very understanding as they said it was packed very well but still arrived cracked. I told them to start a return and keep the item because FedEx may want it to inspect when I start...

Item arrived with damage not described in the listing. Opened return request, then seller cancelled.

Hey there! I bought an item that arrived with damage not described. I opened a return request and the seller responded by offering a partial (small percentage) refund. I declined the paltry offer and then the seller closed my return request. I didn't...

Seller refunds item after shipping.

I'd recently ordered an item from a seller on eBay. About 5 days pass and I realize that tracking had not updated my order for a couple of days. I figured that maybe USPS hadn't scanned the item when they received it, but I contacted the seller just ...

Refund

My order was canceled by the seller, and i was sent an email with refund details. But it was 10 days ago, and i stil have not received the money back to my account. I used a debit card to pay. Why is it taking that long to get my money back? And what...

Delivery was delayed due to COVID-19, eBay refunded the buyer and wouldn't appeal the case for me

I have sold 2 items to the same buyer in Mexico, one in November and one in December and sent them through standard shipping as agreed and paid for by the buyer. Due to Covid-19 it was stuck in their local post office for while and the buyer opened c...

shipping options by seller

Is it not possible for sellers to list their actual shipper - Such as USPS, UPS, or Fedex, instead of - Simply standard ship or economy ship.? It is so hard for me to buy from the sellers who will not specify the exactshipper, as I cannot receive Pac...

Option for extra charge to Alaska missing

I use the additional charge to Alaska Hawaii option, but notice it has disappeared on my ads and does not show up when making an ad. Anyone noticed this?

Shipping costs are INSANE and EBAY could help

I understand that shipping has gone up but honestly there is NO reason ebay couldn't work out a deal with usps or any other carrier for that matter, a bulk rate for its customers and sellers, a flat rate up to a certain weight and after that weight s...

USPS Service Disruptions

If anyone is interested, just choose your state. https://about.usps.com/newsroom/service-alerts/residential/welcome.htmMississippi2-17-21Effective Thursday, Feb. 18, retail and delivery units within the three-digit ZIP Codes starting with 386, 387, 3...

Resolved! Can someone just "make up" their own return policy?

I just bought this pumphttps://www.ebay.com/itm/184670681558 and the seller says:"Returns will not be accepted, unless the product is returned within 30 days and is in its original condition unopened..." Now, this item is actually "new, open box" so ...

Economy International postage (from UK to Chile): It is a safe way to send items (like books)?

Hello, I write from Chile. One question: Is Economy postage (from UK to Chile, South America) safe as a shipping method? Do you know what the approximate fees for a book are? I would like to buy books. Only once did I buy before, late last year, and ...