Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

What's going on with packages not being received in the east by post office? I have 2 now.

I have 2 packages that have not been received by customers. They both went through Michigan. What is gong on there?

I want to ship in an envelope

I am trying to ship an item in an envelope, I can't see any option in shipping services that lets me ship in an envelope. I plan on just buying a stamp and shipping it that way. The item that I am selling is pretty cheap, so if I ship with USPS first...

Incorrectly charged for fee by eBay

I purchased an item that was incorrectly listed as compatible with my vehicle. It was not & I requested return for refund from the seller. Seller agreed. I then recd msg from eBay to print a 'Click & Ship" label for which I would be charged up to $3....

International Buyer Wants Lower Shipping

I sold a fragile antique porcelain doll. The buyer is in Russia. I packed the doll and it came to 6lb 10oz. The box is large— 37” long— because the doll is large. I also double boxed it for protection. I let the buyer know that shipping would be $87 ...

How much allowance to give on COVID/Holiday Shipping Delays

I know this year has been a ridiculous year as far as shipping times. I had trouble over the summer, it got better, and then since November it's gotten insane again. I know this is a problem, as I've seen it both on stuff I bought and stuff I sold. I...

Unable to print USPS Shipping Label

Trying to print a 1st class shipping label. Error:Something went wrong and we were not able to generate the label. What is going on? Why is there no announcement. Attempted to contact customer service - no response after waiting over an hour.

Fed Ex scam

Purchased an Item on 12/31/2020, a few hours later I got a tracking number. eBays ETA was for 1/11/2021. Click on the link says delivered on 12/28 3days prior to me even buying the item. So I opened a Ebay dispute/ PayPal dispute. PayPal ruled no una...

UPS thieves

I'd been searching for a particular vintage bench vice for some time. Finally found one on eBay. It was collection only from Gloucester and I'm on Merseyside so due to the lockdown I had to arrange a courier and used UPS. This was a heavy item and th...

contacting seller

When trying to send a message to the seller it does not send. You hit the send button and it changes color but it does not send.

Combined Shipping: how do you avoid handling time violations?

I'm confused about how Combined Shipping ever works normally--if you are expected to always ship items within 3 days or so, how can you possibly offer combined shipping over much longer periods (the shortest period offered is 3 days and it allows you...

Resolved! Buyer got package over 2 weeks ago now they are claiming I sent the can goods and rice in a box

Buyer got package over 3 weeks ago now they are claiming I sent them can goods and rice in a box.. of course they want a refund smh.. they are claiming the package was tampered with by ups.. I seriously doubt you wouldn’t check a package you paid 100...

an iAppeal a closed case - seller

I had a buyer open a case for a refund because the item had not arrived yet. Due to recent COVID-19 issues, USPS is reporting up to 4 week delay on packages. I contacted buyer and asked them to please wait a couple weeks. Ebay closed the case after l...

Item has been stuck at Bell Gardens for a month.

I ordered an item on December 9 2020, and it was shipped on December 15. It has been stuck at the Bell Gardens USPS facility since then. Is this a common problem? Will my item eventually get delivered?

Buyer wants a refund because the item arrived too late

I just got notification from Ebay that the buyer received the order. It shipped on December 14 and just arrived and he wants a refund. So I wrote the buyer the following: Customer, if you are asking for a refund because the item arrived too late, the...

Resolved! Please help!!

I shipped an item on 12/7 that got stuck in the USPS mess, the buyer opened a case then charged it back on his credit card. The item is now moving and will be delivered to the buyer. What should I do? Is there a way to reverse or stop delivery? thank...