Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shipping delays to the UK?

Normally, it takes 5-7 days from door to door by USPS First Class, but it`s been over a week after a package was put on a plane to the UK, and no record since.Wondering if it is because of a new mutation of China virus and planes have new restriction...

What happens to a Not Received dispute when the package tracking resumes?

That is my situation over in my selling account. Buyer filed an INR on Dec. 18 after his package dropped off tracking after Dec. 13. I replied to the case on 12/18 with apologies and also uploaded the tracking number to the case. Ebay message stated ...

Buyer wants me to cancel two items from a multiple item order after paying.

I have a buyer that would like me to cancel two items on a multiple item purchase after they have paid. I don't see a way to cancel single items from a completed order. On single item purchases, there is a tab down to cancel orders but not on multipl...

RETURNING MISREPRESENTED ITEM 2 SELLER

Why does the buyer have 2 pay to return misrepresented item to seller?

Resolved! What is going on with USPS shipping charges?!

Recently I sold an item that was approximately 10 lbs and had 14x14x4 dimensions which I wanted to ship through USPS Priority Mail from Seattle to Tennessee. Both Priority Mail and USPS Ground were $45 to ship! Yet FedEx and UPS were both around $15 ...

refund shipping to buyer

can someone help me understand why I have to refund the shipping to a buyer? That money is used to ship the item. She decided the purse wasn't what she thought, so she is returning. I have to pay for the return label and refund her the shipping money...

Puzzles Media Mail

Jig Saw Puzzles are not considered Media Mail and the whole problem would be solved if ebay did not show it as a choice, They do it with other items.

snoozy day at the Post Office

I took a couple of packages today with special services and it was very quiet. What a contrast to Saturday when I also had to mail something and the place was mobbed. Not much social distancing either. Today I remarked upon this to a staffer who said...

Ebay automatically refunded total amount to buyer who returned an item broken.

Buyer requested a return saying the item was defective. No problem. But when I received the item back, it was not in the original box, which had form-fitting styrofoam. They used a box that was too small, and the bubble wrap did absolutely nothing. T...

top seller discount being taken away when I've shipped within one day.

Not getting credit for multi-part orders when combined into one package

So what's ebay's stance on these USPS delays?

I have two packages that have been shipped to buyers over 3 weeks ago. One of them updated that it's in the area last week, the other hasn't updated since December 3rd (from their nearest major city). I Just got my first refund request. I explained t...

I Talked to My Customer about the Item Not Delivered Case, will it still put me in bad standing?

I'm sure you all are aware of the unprecedented delays with the post office. One of my packages is late, of course, and my customer opened an Item Not Delivered case. I messaged them to tell them whats going on, they were very understanding about it ...

What happens next? USPS shows no updates and INR filed, but buyer supplied wrong zip code per USPS

I sold item on 11/27/20 and shipped using eBay labels (Priority Mail) to buyers address on file.All seemed fine until 12/3/20 . Here is USPS tracking12/3/20 3:49am "Arrived at Post Office" New York NY 1002212/3/20 7:10am "Out for Delivery" New York N...

I want to check the change in shipping cost for a combined order

I have a customer that made offers on multiple items. I want to check the cost of the combined package. In the past, I could select "print shipping label". There was a highlighted warning that the customer had not yet paid, but you could continue to ...

Will no longer make purchases from sellers using United States Postal Service

I had to laugh about the recent debate concerning the election and the USPS. Fact is the Postal Service has been on the decline for the last decade with service degrading year after year regardless to who is occupying the White House or event requiri...