Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

refund shipping to buyer

can someone help me understand why I have to refund the shipping to a buyer? That money is used to ship the item. She decided the purse wasn't what she thought, so she is returning. I have to pay for the return label and refund her the shipping money...

Puzzles Media Mail

Jig Saw Puzzles are not considered Media Mail and the whole problem would be solved if ebay did not show it as a choice, They do it with other items.

snoozy day at the Post Office

I took a couple of packages today with special services and it was very quiet. What a contrast to Saturday when I also had to mail something and the place was mobbed. Not much social distancing either. Today I remarked upon this to a staffer who said...

Ebay automatically refunded total amount to buyer who returned an item broken.

Buyer requested a return saying the item was defective. No problem. But when I received the item back, it was not in the original box, which had form-fitting styrofoam. They used a box that was too small, and the bubble wrap did absolutely nothing. T...

top seller discount being taken away when I've shipped within one day.

Not getting credit for multi-part orders when combined into one package

So what's ebay's stance on these USPS delays?

I have two packages that have been shipped to buyers over 3 weeks ago. One of them updated that it's in the area last week, the other hasn't updated since December 3rd (from their nearest major city). I Just got my first refund request. I explained t...

I Talked to My Customer about the Item Not Delivered Case, will it still put me in bad standing?

I'm sure you all are aware of the unprecedented delays with the post office. One of my packages is late, of course, and my customer opened an Item Not Delivered case. I messaged them to tell them whats going on, they were very understanding about it ...

What happens next? USPS shows no updates and INR filed, but buyer supplied wrong zip code per USPS

I sold item on 11/27/20 and shipped using eBay labels (Priority Mail) to buyers address on file.All seemed fine until 12/3/20 . Here is USPS tracking12/3/20 3:49am "Arrived at Post Office" New York NY 1002212/3/20 7:10am "Out for Delivery" New York N...

I want to check the change in shipping cost for a combined order

I have a customer that made offers on multiple items. I want to check the cost of the combined package. In the past, I could select "print shipping label". There was a highlighted warning that the customer had not yet paid, but you could continue to ...

Will no longer make purchases from sellers using United States Postal Service

I had to laugh about the recent debate concerning the election and the USPS. Fact is the Postal Service has been on the decline for the last decade with service degrading year after year regardless to who is occupying the White House or event requiri...

Need to return an item but the post office won't accept it

I live in Ireland. I recently bought a rechargeable hair clipper from a UK seller. The hair clipper was damaged so I contacted the seller. He's going to give me a refund if I return it by the sixth of January. I just went to the post office to post t...

Resolved! Please help, can't mark shipped after partial refund issued

Hi, I issued a partial refund for a shipping discount before I shipped the item, and now eBay says that the item is paid and needs to be shipped, but when I click on where I would normally mark as shipped, there is no option to do that. The only opti...

winit a ripoff?

I don't often have enough money to get something nice for my husb for christmas and the 24th of dec is also our wedding anniversary. This year I did and I ordered a graphics tablet on dec 10th. It still not here, tracking hasn't changed and its dec 2...

Resolved! Requesting a partial refund in Resolution Center when it is not possible to return the item

Hey everyone. I am in a difficult situation here, any advice on what to do will be greatly appreciated.In my years of using ebay I have never encountered a problem like this. A little back story:So I have bought a Used Macbook Pro 15" 2018. I knew ab...

It was bound to happen...100 sales and first return. What can I expect with money on hold.

So it's not the return that has me a little peeved but the fact that it looks as if Ebay immediately holds funds until the item is returned. Is that accurate? It seems to me they should wait until you've receive the item and inspect it and allow you ...