Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Fedex worse than USPS?

Hey guys. I wonder if someone has the same problem with Fedex. I ordered a package from San Francisco (I live in Chicago). The package was sent five days ago in San Francisco - after five days the package arrived Gallup in New Mexico, and before it w...

How do I handle returns?

If I sell something and the buyer wants to return it, how do I handle that? Who pays and how much?

What is this? Can anyone explain?

Got a message from a buyer that she hasn't received a package.Delivered Jan 25th, then the status changed to "return to Sender"What is going on?

Incorrect shipping charge on eBay invoice

In reviewing my invoices from eBay I found one that has the wrong shipping charge. I find no way to dispute the charge. I find no way to go back and confirm the amount that the buyer paid for shipping. Very frustrating. Any advice? Thank you.

How to send a return label to buyer, case closed.

Hi, A return request was made Feb 14th, I truly did not see the messages for it, I did not get any notifications (where the bell is on the top right of ebay's website). I got no messages from the buyer. The first day he could open a case, he did, and...

USPS Shipping Delays?

Wow, my shipments have been increasingly delayed in the past month. Items disappear into the "bermuda triangle" with tracking details at a complete stall. Usually the tracking details show the item was scanned and received, but then just sits there d...

Shipped Via Media Mail- Next Day Email Alerts me of ADDITIONAL USPS Fee - Help.

Hi guys- This has never happened to me before..i shipped a book via USPS media mail, it weighed around 4 lbs and i shipped using a brown, non-priority box, printed the label and shipped it off. Ok so the initial cost was $5.75, the next day i get an ...

Can anyone confirm that Ebay's FedEx 2 Day shipping label estimate/cost is accurate?

I shipped a package (7lbs 12oz, 13" x 11" x 10") from California 94137 to Ohio 44074. I initially printed a FedEx Home Delivery Label for $14.18. For whatever reason the FedEx 2 Day pricing for the same package caught my eye; price was $14.95 (86% sa...

Sellee ignored my request for cancellation

I ordered something I didnt mean to. I cancelled 15 minutes later and sent then a message. Almost a week later they shipped it and sent me a message saying that they are sorry, but it's too late to cancel. Liars. They had days. That is horrible busin...

Resolved! eBay shipping labels VS other commercial based sites

eBay provides us the opportunity to purchase our discounted shipping labels on site. In your experience is their discount better, the same, or less than other sites. I for one just purchased a Priority Mail label on Pirateship and it was $2.57 less t...

Case Placed on Hold??

Hello,I would appreciate the very much any help, but what I'm really hoping for is respond from eBay Staff. I received the PSA trading card item which is cost significantly less not as described. I requested a return and a full refund. I've also sent...

Seller send it to different address and ebay not making me a refund

I bought an item. Seller sent it to in my same zip code to different address. USPS made found out that the package was delivered to different address. USPS gave me the written tracking of the package and where it was delivered. I can't go to the gate...

eBay seller charging restocking fee for free returns not disclosed on original listing

I want to disclose that I have no issues with restocking fees. However, can an eBay seller charge a restocking fee for an item listed as free returns within 30 days. The listing does not mention a restocking fee whatsoever; however, when I contacted ...

Customer doing a double dip?

Buyer buys an item and it arrives broken. They let me know, they were very understanding as they said it was packed very well but still arrived cracked. I told them to start a return and keep the item because FedEx may want it to inspect when I start...

Item arrived with damage not described in the listing. Opened return request, then seller cancelled.

Hey there! I bought an item that arrived with damage not described. I opened a return request and the seller responded by offering a partial (small percentage) refund. I declined the paltry offer and then the seller closed my return request. I didn't...