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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Best method of partial refund?

I've been messaging a buyer about a product they aren't satisfied with. They've agreed on a partial refund of just 1 item on their 2 quantity order. I've heard some sellers getting defects for doing partial refunds without proof of consent, which isn...

Resolved! Am I protected as a buyer?

Recently bought a phone that was sent water damaged. Instantly returned it. Now the seller is claiming that I'M the one that sent the damaged item and opened an ebay claim, with photos. What should I expect in this situation? Is there anything I can ...

FAKE OR COUNTERFEIT N95 MAKS

Just discovered that 2 boxes of 3M masks purchased on eBay are counterfeit. I am willing to sign an affidavit via the IC3.gov website. I found that is it illegal to ship counterfeit goods regardless if you are a buyer or seller unless instructed and ...

I "Paid" for good service from the USPS - And Now This?

So yeah, I gave the carrier a generous Christmas bonus this year to insure good service. Shoot even exceeded USPS Guidelines by a fair amount. But what just happened! Seriously? So I posted elsewhere that a package I had coming to me got a scan of "D...

eBay Standard Envelope for Trading Cards Frustration/Expectations?

I've searched through these messages boards, but was unable to find a post/topic that specifically answers my questions, so my apologizes if this is a double post.About 3-4 months in to the Trading Card business, prior to this new eBay Standard Envel...

Shipping labels

Has anyone else have problems with there shipping labels on here aEvery time i sale a product and go to print my label it says that (We cant take your payment )

Shipping time

Ebay's estimated delivery dates are rediculous in times of this pandemic, when airlines reduce their flights or don't fly at all. In times when status of flights change almost daily!Customers, who purchased their item Jan 20th see an estimated delive...

How Long Does It Take For Return Because Insufficient Address?

I have an item sent to a buyer and the tracking is saying on February 10th because of an insufficient address it was returned to the sender. I still have not received the returned item. I looked on the shipping software and it showed it had the corre...

Resolved! Buyers are angry at me because Ebay's shiping time is relient on USPS, not reality.

I'm getting messages asking me where their package is. I have 3 days to ship. Does that show on my listing? Ebay shows the estimated time, but buyer thinks that's the guaranteed time, and say... "but Ebay said it will be delivered on the 9th..." I do...

Returning a defective part

i bought an automotive part with multiple components just under a month ago.I went to install it today and noticed a part of one component was missing.This was not something that could fall off or accidentally go missing.It was internal and deliberat...

Ebay Only Allowing First Class Shipping up to 3 oz?

This has been happening today, when I place a USPS first class shipping policy, I receive an error message that USPS first class is only good for up to 3 oz. I know this is wrong. Anyone else come across this? (See image below).

Shipped an item for return after eBay ruled in my favor, seller has not picked up the item yet

About a month ago, I bought an item (Nintendo DS Lite Crimson Red/Black Handheld System) and a couple weeks later, I decided to return it because I found that it was partially defective. I messaged the seller asking for a full refund and they offered...

Resolved! Calculated shipping for 1st class and priority bulk- 1st class is all wrong

Hi, thank you for checking out this post and maybe you can help me. https://www.ebay.com/itm/100g-Assorted-Glass-Jade-VTG-BEADS-Brass-Charms-Bulk-Mixed-LOT-Craft-Jewelry-/114628048389?_trksid=p2349624.m46890.l49292 I’m selling these lots of assorted ...

Question Over Refunds and a Refund’s Relation to Paypal

Hello, Recently a seller wanted to return an item to me, and after the return was requested, the pending money in Paypal (from the initial purchase) disappeared from the tab, and the seller said the money was returned to him. However, after the item ...

Customer "Claims" I didn't ship timely - there was a polar vortex

Customer who bought my laptop says he/she doesn't want it because it wasn't shipped timely." Plus, the customer claims he was moving to a different state than what was on the winning bid. I have tried to sell this laptop 3 times, and each time either...