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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Buyer says he can’t receive usps mail at his address?

Hi everyone, I just sold a very pricey item close to $1,000 and the buyer made a remark he wants the package sent by fedex or ups because his address for his packages to be shipped to can’t receive mail by usps? I thought this was kind of odd so I’m ...

Return to Sender, buyer still wants item

Hello!I was just contacted by a buyer today, letting me know that she did not realize that USPS does not deliver to the address that was provided when she purchased an item from me recently (apparently it is her parents' address which is why she didn...

how to change the address of the package that already on the way

got an message from client that she wanna change her address because she moved to other state but the package already shipped out few days ago ...what should I do

Wrong item returned

I sold a Roland KD-7 bass drum kicker as is. Guy says it doesn’t work. I found it at a friends garage he claimed it worked. Buyer wants a full refund due to Not working. Ok no problem I paid postage back to me. Well he sent me a different piece back....

Anyone else having scans as 'Pre-Shipment Info Sent USPS Awaits Item' in middle of transit??

This is a purchase that I made where the USPS website shows the package at a regional distribution center. This scanned the same way on eBay yesterday, but today the last scan is for 'Pre-Shipment Info Sent' and some of the previous scans are now mis...

USPS Select Ground not available today 12/21/20

No select ground or ups ground all day today for small packages 1-2 lbs. I see this was a problem back in March

USPS Disclaimer In My Listings

I've got this disclaimer in listings made today forward: Mail is moving SLOW due to Covid and the Holidays.CHRISTMAS DELIVERY IS ABSOLUTELY NOT GUARANTEED.I ship next day if not same day, once shipped delivery time is out of my hands and solely the r...

How Do You Ship Small, Inexpensive Items and Keep Shipping Costs Down?

Hello Friends,I have been selling through Ebay for years, but mostly books and magazines. Recently I decided to sell some patches (aviation patches that iron-on or sew on clothing). These are small, 3"-4" in diameter. I thought that I could sell them...

Returns

i sold something on eBay and it had a no return policy on it, but now the buyer wants to return the item as doesn’t fit.i have the option to refuse the return but if I do can the buyer leave negative feedback? Or are they not allowed to leave negativ...

Accidentally approved buyer requested return - can I cancel?

In short, a buyer requested a return for an item. I had no plans to accept the return but I accidentally approved it when I was reviewing the request.Do I have any options to cancel the approval or am I now at Ebay's mercy?

Does Opening USPS Insurance Claim Mean They'll Stop Looking?

Quick summary. Seller mailed out an irreplaceable baseball memorabilia item in a package to me on 6/10 via USPS Priority and insured for roughly $1,200. No tracking since 6/14, stuck in "In Transit to Next Facility" limbo. Opened up a missing mail ca...

USPS package made it 90% there then nothing for 10 days. Haven't heard from buyer yet I am planning+

to contact the buyer first thing tomorrow. Do I just go ahead and refund then or ask for two more days to see if tracking updates? I opened up a case 5 days ago and I am sure that will close with no actual resolution. Does anyone think that because I...

Buyer left negative feedback stating that they have not received package and it is taking too long.

I received a negative feedback from a buyer stating that they have not received package and it is taking too long. Package was mailed 12/8/2020 Parcel Select Ground. I did reach out to the buyer and told them that I am sorry that the package is takin...

Did anyone have lower performace due to multiple late delivery

Just saw my rating go down due to late delivery. I know that I got them out on time but it is showing otherwise. What do I do?

Combined Shipping through Global Shipping Program

Hello,I have a buyer from Canada who has purchased 16 items from me. The first being November 27, the last was yesterday. I am unable to combine his items for shipping through the GSP. I do need him to pay as it is coming up on a month, and all of th...