Shipping

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Resolved! Buyer wants partial shipping refund after purchase

We have a buyer who just purchased 2 orders of the same item. For multiple items, we charge a small add-on fee to defray any increase in shipping cost and also for extra handling materials. The buyer is aware of the total prior to purchase. This buye...

returned item over 3 weeks ago haven't been paid for item returned

l returned a lap top computer almost 4 weeks ago, haven't been paid for it. Talked to seller many times told them I'm returning it told them I don't have the debit card need a check for payment. Have since called many times an texts many times no res...

How to invoice in Paypal for an item ?

Had a package that was one of those languishing in USPS hell for several weeks before it showed up. Buyer was able to get refunded however item showed up next day and ebay gave me detailed instructions to send an invoice to the buyer for the item. Th...

Strange shipping cost issues after trying Business Policy editing page.

Hello. I recently tried using the Business Policy editing page to try and edit various info for my listings in bulk, and when it was more trouble than how I was editing listings before, I opted out, which I thought would revert all my listings back t...

Item not received

Seller scammed me gave me wrong tracking number

Shipping from sellers

Sellers please use FedEx. Much faster than USPS. They seem to drop the ball when it matters most. I have purchased hundreds of items from eBay sellers. I only have problems from packages sent USPS. I believe they like to reroute products to places ou...

Payment for item reu

Money for returned item

I paid for a lap top computer it didn't work. Told seller she said it worked for her. I told her I'm returning it, she didn't give me free shipping so I paid to return it told her I did it. It's been four weeks no payment. Told her I don't have the d...

What do I do about this shipping nightmare??

Hey all, I am a newbie seller (started in September) and have been working really hard shipping items fast and packaged great. I mostly ship via USPS priority. I knew with Covid and Christmas there were going to be some delays but I have a buyer that...

Resolved! how to send buyer a return shipping label without going through eBay returns

how to send buyer a return shipping label without going through eBay returnsI have a buyer who wants to return an item which is okay with me but I want to send a shipping label.I do not wish to involve eBay.How to do this?

I need a report on shipping labels to calculate profit/loss - is there any?

Before Managed Payments I could get the full accounting of how much I received, any refunds issued, and how much I spent on shipping labels from PayPal. I can get most of that with eBay reports, but I do not see any way to download a report on shippi...

Buyer messages about not received after 60 days

I have a buyer who messaged that they didn't receive their item and was on vacation. I checked and tracking says the item was delivered back in October. They didn't file an INR. Normally I would give my usual suggestions on how to locate the item. Bu...

returns.ebay.com times out

I have two separate purchases that require returns and neither appear to be functional. returns.ebay.com times out. Is this just me or others have the same problem?

My package that was sent to the Global Shipping CTR In Kentucky was delivered to a different address

My package that was sent to the Global Shipping Program in Erlanger, Kentucky was delivered by USPS to CINCINNATI, OH 45235 instead.Is this normal?

buyer receives the product after canceling order and refunding money, what must the seller do to get

When the buyer did not receive the order, he requested a refund of the money, proceeded to return the money and the case was closed, several days after the buyer received the producer, what should I do for the buyer to refund the money or return the ...