Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

Buyer Partial Refund Due to Damage; Item relisted by Buyer for 7x

Hello All: I sold a sports card back in October 2020. The card was in excellent condition as evidenced from the photos in my listing. When the buyer received the card he messaged that it was in very poor condition with scratches and dimples. He sent ...

Rincos service someone knows about it

Im place an order from SouthKorea so tracking said deliver is complete on january 19 im still get nothig went to postal office they said the tracking its not in their system so where is my packcage someone can explain me please i cantact the seller t...

Feedback flawed

I recently received negative feedback from a buyer who claimed that the received goods were fake . The goods were 100% genuine and could easily have been verified as such by the buyer but he refused to do that, funnily he also refused my offer of ful...

Packages were picked up with no scan 3 weeks ago and still in "pre shipment". What to do?

Hi all, USPS picked up 4 packages of mine several weeks back and while I got an email confirmation of a successful pick-up there has been no activity since. A few days after, I emailed my buyers saying that they had been picked up despite no scan and...

Resolved! Returned item, no refund, can't ask eBay to step in, option not available

Hi guys, So I recently had to return an item that was damaged during shipping or not as described. I contacted the seller, he refused to accept return. So I contacted eBay. They sided with me. They gave me a shipping label and I used it to mail the p...

Seller told me they won't accept return, do I still need to wait to escalate?

The seller has told me they won't accept my return, despite me showing photos of the item being fake. Do I still need to wait to have Ebay step in to help?

Anyone else using Endicia/Dazzle having issues shipping to UK in last few weeks?

I understand there were changes made where the UK is collecting VAT on all goods now from the US. Endicia/Dazzle have updated their interface and now you can't print labels there unless you put in the seller's VAT. However, Ebay collects the VAT on t...

Buyer returned item outside of eBay

A buyer recently mailed back an item in a plain envelope stating that it didn't work. There was no return started and no message from the buyer detailing the issue. Since it's a perishable item and was opened, it can't be resold. What are my options?...

tracking shows USPS delivered 8 Jan- today 21 Jan buyer saids they never received

tracking shows USPS delivered 8 Jan- today 21 Jan buyer saids they never received- what happens now

Managed Payments are the worst

Hello Ebay community... I just want to talk a little about managed payments so far and have a question. Most importantly spreading awareness about managed payments in order for it to eventually be a more sufficient and well oiled machine. I was switc...

Buyer claims items not received, tracking shows FedEx delivered to front door

How can I help the buyer? Is there any way?

How my "shipping from Canada" message is received...

In case anyone doesn't know this part already... I live in Canada, have a shipping address and bank account in New York, and use Chit Chats Express to take my packages to USPS (which is the only way right now anyway, now that the land border is close...

Stolen item

Hi, UPS said delivery was made on 10/19/20 at 6:10pm. I was in and out around that time, live in a single story house, don't have security cameras (yeah, need to get them). Item (a vinyl record) was not anywhere on my porch.How should I handle this, ...

Shipping To Australia

It's been quite a while since I've attempted to ship anything to Australia, due to the Covid virus. I've shipped a few things to Canada, and although relatively slow, didn't seem to have any problems. Anybody have any recent experience with shipping ...

Is the tracking number "hidden" on some sales?

I recently purchased three different items from three different sellers. The first two included a tracking number on my Purchase History, the third did not. I had to open an INR on the third item, and within half an hour I got a message "looks like y...