Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to Select Geniune item

USPS losing packages

I’ve done a little selling - on Amazon - but perhaps EBay needs to dump USPS and do UPS. It won’t make any difference until it cuts into USPS’ money stream

In Person Item Pick-Up : Do You Use This Option?

I’m not a big seller. Primarily I have been listing childhood collectibles. I wonder what the community experience is on in person pick-ups. I’m willing to meet, seeing that it will save the customer time and might encourage an extra sale. Beyond the...

Buyer claims not to have item even though tracking says it's delivered

I sold a toy last week and the tracking states that it's delivered, but the buyer messaged me saying that it's not there. I showed them the tracking and told them either to contact the post office or see if a neighbor has a package in their name.9400...

Buyer is Requesting A Full Refund After I shipped the item and it has been delivered

I have never had this happen to me, I sold an item for $80 dollars on Dec 28th 2020 and it was delivered on Jan 9th 2021. Now lets back track, Hours after shipping the item and proving tracking, the buyer sent me a message saying " this order has bee...

Resolved! Any bright ideas? Buyer threatens to file CC chargeback for non-delivery of delivered item

Note to everyone. Seriously: never sell anything on Ebay you can't afford to lose. You can do everything right and still get punished. Ebay already decided the INR case in my favor. The item shows delivered as of 12/31/20 (an $18.49 sale, for pity's ...

Seller’s options after failing to respond to a SNAD case

If a SNAD case is opened, the seller doesn’t respond in a timely manner, and eBay closes the case in the buyer’s favor giving the buyer a refund AND the item to “dispose of, what then are the seller’s options? (I am the buyer) All I want is my refund...

Tracking going to destination but updated back to my location?

As the title says ...... im tracking a package i sold and it went from chicago (my location) to florida (buyers location) then updated to Chicago again!! is this a glitch or did the package really come back to me????

Resolved! Anyone else having trouble printing shipping labels?

Or is it just me?

No Item, No Communication, My feedback isn't visible

I purchased an item from a seller. The tracking seemed fine, but then it never arrived. Tried to contact seller, no response. I waited, then opened a case. Ebay "reviewed" it and closed the case, no refund because tracking indicated it arrived. I che...

customer service

I will never deal with ebay again because their customer does not exist and this skinks as much as it is frustrating. I placed an order as a guest and cancelling it is a nightmare to the point where I have eventually gave up. I have learnt the hard w...

Resolved! Deceptive seller practices and shipping package to the wrong state.

Hello, Today my package was delivered, to the wrong state. The seller is ghosting me as of yet and I can't open a case. The seller is in China, although on the Item location showed: Hebron, Kentucky, United States That is the deception, I thought I w...

Resolved! Sold a New item/Seller opens it and wanted to return

I recently sold an Samsung Blu-ray player that can stream media. It was brand new and I never have opened it, it came with a purchase of my TV awhile back. The model of the device is older, but I believed it still worked. However, the seller requeste...

Items that don't reach the buyer or arrive damaged? Refund fully or partially?

How do I handle refunds when a buyer doesn't receive an item or it is damaged? I have a receipt but did not purchase tracking or insurance for the item? Should I fully or partially refund the item? Also, Is there a way I can clear myself in the descr...

Ebay encouraging theft

i sold a laptop and i had a feeling he was going to a pain. he started off by asking for a discount right off the bat. he didnt get the discount paid for the item and then when he received the item filed a return .. ebays return request process is de...