Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Knowing If You Have Insurance or Not

Hi, most experienced sellers know this, but others like me are discovering things on the fly. In my case, I knew with USPS Parcel Select that you did not have insurance automatically. Later, I learned that USPS Media Mail does have insurance automati...

Returned for insufficient address

Just got an email from a buyer saying shoes are being returned to me and giving me the apartment number that was left off of the order. I offer free shipping, but I paid $17 to ship USPS Priority. I'm not likely going to eat the entire $17 to re-ship...

Resolved! Scammed on my Item!!! What do I do????

I recently purchased an item on ebay but it was never shipped to my home. The seller posted a tracking number to a completely different address, on a different street, without my name on the package. Neither my paypal, nor my ebay account had this bo...

User avatar by Rising Star
  • 240 Views
  • 2 replies
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Abusive Seller

A return has been issued/approved for a defective item but the REFUND AMOUNT DOES NOT INCLUDE THE $19.15 THAT WAS "POSTAGE DUE" WHEN THE ITEM ARRIVED, NOR THE $20.95 I HAD TO PAY TO TO SEND IT BACK WHEN SELLER ISSUED THE WRONG KIND OF RETURN LABEL. W...

Fedex worse than USPS?

Hey guys. I wonder if someone has the same problem with Fedex. I ordered a package from San Francisco (I live in Chicago). The package was sent five days ago in San Francisco - after five days the package arrived Gallup in New Mexico, and before it w...

What is this? Can anyone explain?

Got a message from a buyer that she hasn't received a package.Delivered Jan 25th, then the status changed to "return to Sender"What is going on?

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User avatar by Adventurer
  • 340 Views
  • 5 replies
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Incorrect shipping charge on eBay invoice

In reviewing my invoices from eBay I found one that has the wrong shipping charge. I find no way to dispute the charge. I find no way to go back and confirm the amount that the buyer paid for shipping. Very frustrating. Any advice? Thank you.

User avatar by Explorer
  • 307 Views
  • 1 replies
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How to send a return label to buyer, case closed.

Hi, A return request was made Feb 14th, I truly did not see the messages for it, I did not get any notifications (where the bell is on the top right of ebay's website). I got no messages from the buyer. The first day he could open a case, he did, and...

USPS Shipping Delays?

Wow, my shipments have been increasingly delayed in the past month. Items disappear into the "bermuda triangle" with tracking details at a complete stall. Usually the tracking details show the item was scanned and received, but then just sits there d...

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