Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can I accommodate buyer's change of address?

I printed a label for Monday use on Saturday. Just now saw buyer asked me to change the address to another street in the same town. Too late to void label. Too late to cancel transaction. What would you do in this case? Will USPS refund on eBay label...

Massive fault in Ebays return policy and little to no respect for sellers.

I have a listing for a particular perfume. In the title and content there is the "manufacturers name" then the "scent name". So it's titled "manufacturer name / scent name"... easy enough right? I mean you'd have to be a moron not to see it and I am ...

Combined shipping

I have an item with multiples on buy it now pay when bought. I had a customer that wanted two lots. She went to buy them and it charged her twice the shipping. Qustion is how do I get the amount of combined shipping?

Stuck in transit

My order was due for delivery on December 15th it is January 17th and still no package and my tracking says processed through USPS facility in Washington DC. When is enough enough and I should ask for a refund. I just fell as soon as I do my package ...

Return Label Cost if return Cancelled/Closed?

Just had a buyer open a return, I approved and ebay sent them a return label, and then they cancelled the return. Am I only charged if they actually use the label, or do I have to do something to cancel it?

Shipping using USPS

When shipping a item like trading cards or CCG cards ebay software on the shipping page used USPS Media Mail. You can only us Media Mail if you are shipping books, magazines or new papers. Media Mail cost is half of what you would pay to ship USPS gr...

USPS Delays - Two packages horribly stuck...

So everything I shipped on Dec 11 was delayed a whole lot... and eventually they shook loose and got delivered. Now I have one from Dec 24 that hasn't been scanned since Philly on Dec 5. Not sure what to do. It's $80 and specialty material. I have 40...

Shipping time

I was thinking of Ebay as a replacement for Amazon but from what I see everything seems to take 2 weeks to get to me, There is a seller thats 80 miles from me and it will still take 2 weeks to arrive! Well it was worth a shot I will keep looking for ...

Resolved! dimensions for usps priority mail flat rate boxes?

total newbie question (with probably an obvious answer) - but when measuring the dimensions for a flat-rate priority mail package, do you just enter the dimensions of the box? or is it a measurement of the content inside? i feel pretty foolish even a...

Ba Buyer

I sold an item. That night after auction ended. Jedichee-6 message meand offered to boat $50 more if I cancel and repost item. I did.once I item arrived he place a complaint and wanted to return items. I approved it and then we only return 25% of the...

User avatar by Enthusiast
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  • 26 replies
  • 4 helpful

Shipping anomaly ??

I had an auction which had the shipping set up for "Parcel Select". After the auction closed, went to click on the "Print Shipping Label" link and the shipping setting came up defaulting to "USPS Priority Mail Flat Rate Envelope". None of the other o...

User avatar by Thrill-Seeker
  • 409 Views
  • 9 replies
  • 0 helpful

Refund issue

I recently had an issue where I tried to return an item, the seller offered a partial refund because they lived in another country. I accepted the partial refund, however there is a message that pops up saying that the refund cannot be issued at this...

shipping delay from carriers

in near past there was a lot of uncertainty in shipping it took longer then usual ? tracking number provided item in transit but customer opened up case and got his refund. i lost my knife paid shipping and now even item is delivered. least is custom...

User avatar by Explorer
  • 145 Views
  • 2 replies
  • 0 helpful

Check your shipped by dates if you use a scan sheet!

If you use scan sheet to shipping multi items out of the PO check your shipped by date! This will hurt your metrics if you were shipping on your "Ship by date!" Luckily i still have a long extended handling time still set so what I just noticed will ...

Resolved! What's the correct way to invoice a buyer so I can re-ship an item that was returned?

A month ago, I shipped an item to someone, using the address provided by her at the time of payment. It didn't arrive because the buyer forgot to put her apartment number and apparently her mail carrier didn't know the route well enough to know which...

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