Shipping

Forum Posts

Sorted by:

Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! how to send buyer a return shipping label without going through eBay returns

how to send buyer a return shipping label without going through eBay returnsI have a buyer who wants to return an item which is okay with me but I want to send a shipping label.I do not wish to involve eBay.How to do this?

I need a report on shipping labels to calculate profit/loss - is there any?

Before Managed Payments I could get the full accounting of how much I received, any refunds issued, and how much I spent on shipping labels from PayPal. I can get most of that with eBay reports, but I do not see any way to download a report on shippi...

Buyer messages about not received after 60 days

I have a buyer who messaged that they didn't receive their item and was on vacation. I checked and tracking says the item was delivered back in October. They didn't file an INR. Normally I would give my usual suggestions on how to locate the item. Bu...

returns.ebay.com times out

I have two separate purchases that require returns and neither appear to be functional. returns.ebay.com times out. Is this just me or others have the same problem?

My package that was sent to the Global Shipping CTR In Kentucky was delivered to a different address

My package that was sent to the Global Shipping Program in Erlanger, Kentucky was delivered by USPS to CINCINNATI, OH 45235 instead.Is this normal?

buyer receives the product after canceling order and refunding money, what must the seller do to get

When the buyer did not receive the order, he requested a refund of the money, proceeded to return the money and the case was closed, several days after the buyer received the producer, what should I do for the buyer to refund the money or return the ...

Shipping time advertised shorter than shipping time after item bought

As stated in "Subject", the seller advertises Standard shipping as up to 21 days (from Japan to EU), when you purchase the item you get 2 and half months (sic) of shipping period!!! The seller gets 2,5 months of shipping "window" !!! I cant do nothin...

Time to extend INR claims to 21 days (temporarily to the end of February) USPS delays

eBay needs to extend INR claims to 21 days (temporarily to the end of February). Many USPS hubs are reporting 2 - 3 weeks backlogged parcels. eBay should immediately extend filing claims to 21 days after an item has sold. Many Buyers are taking advan...

Buyer gives Negative Feedback because USPS didn't deliver on time. eBay wouldn't remove!

First negative feedback I have receive. Buyer kept bugging me because USPS tracking wasn't updating. It was obvious that the Post Office had the package, but buyer threatened negative feedback if I didn't refund. I wasn't going to refund the buyer wi...

Packaging opened and resealed by customs

I sold and shipped and item. Customs opened the package and resealed and the buyer received the package. Buyer didn't open the package and asked me how this can be solved cause he isnt happy. As far as I know this is something that can happen. What a...

Postal issue

Hello! I shipped a large package from Arizona to Ohio on December 8th. Large box weighing 13 pounds of a new in box four piece place setting of Lenox China. Three days later I received from buyer "I want a refund" and he opened a case. I immediately ...

Resolved! My seller page doesn't have shipping exceptions

I am new to selling on ebay and a friend was helping me set up to sell my first item. On his page, he can choose exceptions to shipping locations. Mine doesn't have that. He can also choose to not sell to people who give a certain amount of bad revie...

First time ever a buyer complains about my free shipping

Buyer says my free shipping is a joke... "No wonder it is taking that long, are you shipping by snail?" They could have easily chosen my other expedited choices (I have Priority and Express options, so I know ebay should have at least shown one of th...

Whether or not to contact a buyer who's shipment is very late...

So in a nutshell, the origin scan happened 9 days after I printed the label. (Partly due to me couriering it from Ontario to New York, partly because they are so busy in Niagara they took days to get it scanned in). It went overnight to Buffalo where...

Excessive international shipping charge on combined invoice

I sold 46 units of 3 items to a buyer in Australia. The combined shipping charge shows to be $283 for a 10"x10"x8" box weighing 1 lb 8 oz. The listings indicated eBay International Standard Delivery as $21 for each item. No matter what I do I can't g...