Shipping

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Global Shipping Program - Priority Boxes?

Does the shipping center in KY re-package into other boxes or just inspect?I guess I would need to order some Priority International boxes from USPS, ship to KY then they slap final destination label/customs paperwork on box?I haven't offered this YE...

does USPS first class mail include free insurance?

Hi. I know this seems like a silly question. But I had a buyer "claim" that an item sold to him was "damaged." I tried to contact him but no response (of course). So I called ebay and the rep told me that I had to accept the return BUT USPS includes ...

Resolved! Missing and lost mail?

I shipped a package using priority mail back on November 23rd. As of November 24th, the package has not updated since. I opened up a package research case with USPS on December 4th and it closed the same day. They basically told me that they found th...

Fed Ex requires email and phone # of buyer and can't get it from ebay...any answers out there !!!

I need to send out a expensive item by FED EX....Fed Ex requires email and phone # of buyer and can't get it from ebay...any answers out there !!!

PO says Priority Mail is now 2 week delivery, not 2 days

On my regular Monday trip to the post office, I mentioned to the my favorite clerk that it seemed like things were maybe moving a bit better--her response was a "Really?" and a quiet chuckle. She went on to say that overall things are getting a bit w...

Sellers mistake & shipping refund

Somehow entered wrong info re shipping. After shipping in morning, did not get to paperwork till afternoon. Realized mistake, tried to give PARTIAL refund. Because of inexperience, gave full refund. I know my mistake. Contacted buyer 3 times in last ...

Buyer Stole Items and Returned Junk

I sell hardware kits for garage doors (hinges, rollers, brackets) etc. I recently sold a hardware kit for a 9ft wide x 7ft tall door to a buyer.After some investigation (typing in his address into google maps and looking at his garage door)... I dete...

The delivery times for usps should be increased to 20-30 days fue the next few weeks

here is what ebay needs to do because they gave bad numbers for delivery times 1. not allow buyers to file INR until 28 days after the item was shipped if shipped on time until 2-1-2021. 2.Refund all fees to the seller if the item takes more than 7 d...

It's not me It's the Post office

So, like many of you, I have a couple of customers but especially one, where the package is either delayed or missing. So this one customer has been back and forth messaging me about the late package. Tracking shows it's "in transition." The PO even ...

Who will pay custom fees?

Hi all,Last month I bought an item from a seller who lives in France. I don't usually buy from outside the UK but it was the only item of its size in the whole of the EU. So I paid the seller and he ships it 2 days later. NOW , the tracking info show...

How to send buyer a return label for extra item?

I sent a buyer 2 items instead of 1 and they are willing to return the second item. I can't figure out how to send them a return label only, so they can send the extra item back. I am afraid that PayPal will refund the full amount if they file a retu...

APC - A Quick Solution to Getting a Scan at The Post Office?

We all have been there, a line around the Post Office with everyone spaced at 6 feet and just one clerk working! You want to scream! You know if you place your packages in the bin there is a chance that with the crush USPS is under those packages mig...

FED EX SHIPPING

Didn't know if anyone else is having difficulty with Fed Ex--I understand shipping is a problem this year with Covid and massive shipping delays--all shippers are experiencing it--I have had one package destroyed by careless handling and now a 2nd on...

How specifically to respond to impatient buyers?

Example scenario (wish it was the only one, but alas): Item ordered Dec. 5 (Saturday), shipped USPS Priority with acceptance scan at post office on Monday, Dec. 7 (despite a three day handling time); last scan in Bellmawr, NJ on Dec. 9. Buyer message...