Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay fees no refund, when shipping Internationally. Unjustified seller's loss

Facts:I ship internationally worldwide always registered, signed for, traceable.I always keep receipt as proof. Should it be covered with seller protection? Reply is "no". Problem:Ebay supports outbound USPS but International Post is not accepted shi...

Resolved! Buyer wants a return/refund because they put the wrong address and it never arrived

What should I do if I shipped the item to the buyer and then it says in the tracking that the there is no such number, as in they provided the wrong address. I contacted the buyer to alert them of this and they confirmed they did put the wrong addres...

Can someone update on eBay current negative feedback on late packages?

I just received a negative feedback to a buyer I bent over backwards for. The item was shipped next day. The tracking shows that. Then there is a delay in Philadelphia which I filed a search notice through the usps. He purchased the item Dec 28th and...

Where is my speedpak?

Hello, I placed order on January 5th and it says delivered to local facility, but usps still says awaiting package.. how long until I receive it? ES10012578847020001010001A0D

SELLER HELP, GLOBAL SHIPPING PROGRAM

Hello everyone, So I have a problem and need advice. I sold a item on Ebay. At the end of the auction, Ebay decided to take down my auction because they said I sold it for too much (I believe another seller was mad that I was competition and reported...

Resolved! Adding International Shipping to Listing HELP

I've been wanting to add international shipping onto my listings to Canada. I tried to add "USPS Priority Mail International" option however, it is insanely costly. For example a coat costs $43 for shipping. I've looked at other sellers and they offe...

Resolved! Securely packed items tampered with / damaged in transit

Hi, If an overseas buyer receives a package from you and claims that it has clearly been tampered with in transit: (a) is the seller held responsible and required to make a refund*, or (b) is it up to the buyer to take the matter up with their postal...

I was charged an additional shipping fee of $22 twice.

I was charged $22 a piece ($44 total!) for two separate items that were bought by international customers. The buyers payed calculated shipping at time of purchase, and now with these additional shipping fees that I'm being charged I'm actually in th...

Resolved! Ship by date skipped a business day

Today is January 19, 2021. Usually the items I sell one day have a ship by date that is the next business day.Yet all of my items sold today have a "ship by Jan 21" date. I can choose Jan 20 for the mailing label, though.Tomorrow is Inauguration Day,...

post office says buyers address is not a correct address

So I copied the address as shown on buyers account. The post office says it is not an address in their system. Any ideas??

Label Printint Problems

Has anyone else had problems recently with label printing? Every time I go to print a label, it seems like the programmers have again modified the printing program. Sometimes it prints nearly microscopic. Sometimes it moves things so that part of the...

Ebay calculated shipping wrong..$$out of my pocket!

I have some comforters for sale ..the information shown in my ad is a weight of 4-5 pounds and shipping dimensions of 18 x 12 x 8 inches . I just sold two to the same buyer and Ebay calculated shipping for the buyer by simply doubling the weight with...

Tracking number is invalid to File a Claim

Why is the post office website not letting me file a claim.I even have the premiere tracking and this package was tracked from start to finish and I go and tryto file a claim but It will not say the tracking number is valid.I hope this gets cleaned w...

Is this weird or am i just paranoid?

Sorry if this has been asked and answered a million times, I’m new to ebay. So i won an item on January 6th and a few days later it updated with a tracking number and said “pre shipping info sent. Usps awaits item”. Flash forward to last Saturday (th...

Error Purchasing USPS Shipping Labels

Is anyone else having issues purchasing a USPS shipping label? I have been getting a generic error "Something went wrong and we were not able to generate the label." for over 24 hours now. Not sure what is the problem - I have never had this issue in...