Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Something went wrong and we were not able to generate the label.

Having this problem when I try to print shipping label. Anybody else is having the same problem today.

Return Request for an International Order

International buyer ordered an product that was shipped and is now requesting a refund due to changing his mind. According to tracking, the item is in New Jersey so it hasn’t gone very far, but I’m not sure how to cancel further shipment or how to be...

Non return item

I'm looking at an item that states that it's non returnable (food processor attachment), but also states that it's backed by ebay money back guarantee.What happens if the item is no good and I don't want to keep it?

Is there a way to change Ebay's Estimate Delivery time?

I'm selling stickers that are around $3 and I feel like charging $3.50 for tracked shipping would really drive the business away. So I've always been sending them out via envelope and stamp without tracking. Recently though, with all the snowstorms a...

Buyer Requesting Return

So, after a long debacle, the buyer finally requested a return. For background information, read here: https://community.ebay.com/t5/Shipping-Returns/Buyer-Requesting-Return/m-p/31663070 The night I made the previous thread, I ended up sending a mess...

How do I create more professional shipping labels?

I don’t like the eBay shipping labels. How do I create more professional labels?

the buyer says it has not received it and asks for a refund. What should the seller do?

The package shows that it has arrived, but the buyer says it has not received it and asks for a refund. What should the seller do? The Resolution center has refunded the buyer's payment, The Resolution center has refunded the buyer's payment, Then wh...

Resolved! Can eBay refund a buyer for return shipping of a damaged item?

I purchased a bicycle which arrived with a broken part. I started a return request, but somehow it shows the wrong reason, instead of "Doesn't work or defective" it shows "Doesn't fit" and seller obviously doesn't want to pay for returning it. I've c...

Avoid a shipping defect?

I mailed an item on February 19th - due to arrive on February 24th. It didn't, the buyer contacted me, I responded. On the 25th the the buyer - exhibiting little patience!! - opened an item not received case. I've stayed in contact with the buyer reg...

Find tracking for item passed 90 days

I got a package that returned back to me from Russia. It was sent out to the buyer back in June 2020. There's tons of stickers on top of each other that when I peel off, I can't find out any info (because the stickers are all stuck together and tear)...

How long should a seller wait to get paid?

If something sells, but nobody has paid yet, should I delist or wait for payment? How long am I suppose to wait?

Item returned but no refund

I purchased a Galaxy Samsung S9 from decluttr_store (2726556) in Nov, 2020. They offer a year warranty on defects. My phone was defective after a month and I contacted the store for warranty. They offered full refund so I returned phone. It's been 3 ...

International iPhone sales from the USA

Regretfully, after too much history of unpleasant international sales of family-owned iPhone sales, I have resolved to discontinue my international commerce.

Ebay charged twice to refund to buyer, how can I get my money back?

So here is the story, I sold a pair of almost brand new running shoes, the buyer claimed that they did not fit the description and wanted a return at 2/11. At that time, ebay already froze the fund from my paypal account. After the buyer has worn the...

Have something to VENT about... Let's do it here. I'll start.

What's with buyers who don't know how to look up their tracking info on ebay!? It's 2021! Who doesn't know how to use tracking numbers??? Why do I have to hold their hand and tell them where their package is when the information is right there in the...