Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Shipping is confusing.

I live in Estonia and using ebay.com website, my store is set to Estonia.Sold item to buyer from US and instead of charging international shipping rate $30 eBay charged domestic shipping rate $10 i end up paying more for shipping than i charged the b...

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glitches today with cancelling an international transaction, refunding and voiding shipping label

Today, 3/3/2021, has anyone had any issues with cancelling an international transaction or accepting a cancelled international transaction, or refunding an international buyers purchase, or voiding an international shipping label or changing and addr...

Tracking

My package has not been delivered, and it said it would come on March 1st- which was 2 days ago- can somebody help? The last update I got was a "no access" notification. What does that mean? Will I need to get a refund?

User avatar by Pathfinder
  • 244 Views
  • 3 replies
  • 0 helpful

Postal box removals...yikes!

Anyone seen this yet? "The U.S. Postal Service said in a statement that blue collection boxes at several locations across the country "will be temporarily removed as a security measure to protect the mail and the public." The inauguration-related rem...

Ebay Standard Envelopes never getting first scan

I have been using the standard envelope extensively since it came out and the problem I am consistently having is orders that that the post office have had for 2 weeks without even showing that first scan, still just sitting at label created. I have ...

Buyer Entered Wrong Address

Hi, I’m sure this has been answered somewhere... Buyer let me know that he had the wrong address entered after I had already shipped. Package was refused and is now showing return to sender on the tracking. Via message buyer acknowledges the mistake ...

Resolved! Nwt

I have a buyer wanting to return a shirt that was sold new with tags. The stated reason is that it is too small. They have removed all of the tags. So the shirt can no longer be sold as new. What is my recourse here? Just accept the sale and just bit...

User avatar by Scout
  • 385 Views
  • 3 replies
  • 0 helpful

Item: "Delivery was attempted" , not recived and no return.

Hello, On the 5th of January I made a purchase for an item. After I made the payment and finished everything I realized that my door number was missing. I immediately contacted the seller about this problem. But the seller said there was nothing he c...

User avatar by Adventurer
  • 333 Views
  • 5 replies
  • 1 helpful

refund

HI , I experienced a scamming action a month ago with no resolution till now (payed 1700$ for a broken toaster instead of a graphic card ) is it reasonable to wait so long for resolution ? (nearly 3 weeks ) i have been in contact with customers servi...

User avatar by Adventurer
  • 429 Views
  • 10 replies
  • 0 helpful

Item Delivered To Wrong Address

Hello,I mailed a package on 2/21/21 using postage purchased through Ebay. During that time it has traveled all over the place, Washington DC, Delaware, North Carolina and now finally back to NY. But, yesterday it showed on the tracking that it went t...

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