Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Guaranteed Delivery - Argh!

Any chance of getting rid of the 'Guaranteed Delivery" bit on listings and purchase history? While it looks and sounds nice, we all know it is meaningless. Ebay has no way to guarantee anything involving the USPS or other shippers. The potential $5 i...

SHIPPING

IS ANYONE HAVING SHIPPING PROBLEMS WITH USPS..2 OF MY ODERS ARE OVER 10 DAYS N THEY STILL HAVEN'T RECIEVED THEIR ITEMS. TRACKING HASNT BEEN UPDATED IN A WEEK AND i HAD TO REFUND 1 CAUSE THIS CUSTOMER WAS **bleep**..

UPS damaged PC, buyer opens claim, now PC is lost in limbo

So I shipped a PC to someone. This person is definitely not a scammer just to give some backstory, it was a domestic shipment. The PC was an older Alienware and is valued mostly for the classic style case. It sold for about $430. He paid about $70 in...

Case put on hold for additional info but eBay didnt ask me for anything

I have oppened a return/refund case because a seller listed a product as new and sent me a destroyed one, and then eBay put my case on hold saying that i had received an e-mail asking for additional information, but i did not receive anything, and eB...

Buyer Returns

is there a way for me to deduct original shipping cost from a buyers return refund?

delivery times - a farce

I have stopped buying through eBay. Delivery times are ridiculous and "severe weather" is no longer a valid excuse for every order arriving a week or more late. I realize this is a futile communication and that eBay won't encourage or require its leg...

why won't they talk to their P.O.?

When I get the dreaded "shows delivered but I don't have it" message I strongly urge buyers to contact their local P.O., show the tracking number and ask them to talk to the carrier. If nothing else, get the GPS coordinate to check where it was deliv...

More and more difficult to sell anything on ebay without a problem. No support from Customer Service

Hi. I sold a jacket which described as black. Added few photos shown its color under different light.Once received by buyer, the same day immediately got return request opened where buyer claims the jacket is dark blue not black. And nothing more. I ...

Resolved! Cancel shipping label feature removed from "Shipping Labels" menu in Seller Hub?

Long-standing practice has been that if one needed to cancel a shipping label, the process was to go to the "Shipping Labels" area and select "Cancel." I know we've done it within the past few weeks, but when I tried today the menu option is not avai...

how do i contacty ebay

ebay sent me a return label that is 2 pages. label on one page and a page to include with the item to ship back. What they sent me only allows me to print one page and it the page to go inside the box, NOT the label. How do I get ahold of ebay? Conta...

Buyer requesting refund for item purchased 3 months ago.

Hi all, this is my first post after a year as a business seller. My question is this... A buyer has just requested a refund for an item they claim has not arrived. However, they purchased this item on 14th DECEMBER. The estimated delivery was 19th DE...

Resolved! The eBay Community doesn't seem as helpful as it used to be

I made a post asking for advise regarding a late package, which received no responses at all. Made a similar post only to get a generic response telling me to contact a customer service agent, though the "helpful" individual didn't bother to say who ...

USPS - Ship with Confidence!

Okay, I'm not really telling everyone to not worry, but I feel compelled to chime in on USPS performance. I read so many complaints about the speed of delivery from the USPS - I have to tell you, I just don't see it. Not everything is lightning fast,...

Return Item After Ebay Closes Case

So I made a purchase of an expensive purse, which ended up being a clear fake. I have requested a refund with the seller, to which the seller never responded and the seller's account is listed as "user is no longer registered on Ebay". Today I won my...

International shoppings and US sales tax on shipping

I'm private seller from European Union selling mostly electronic spare parts $10-30 used and new.US buyer transaction has often US sales tax included. When shipping by International Post there is CN 22 simplified declaration sticker with item value o...