Shipping

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Seller keeps shipping items

I bought a camo ghillie suit for my husband as a guest in early September. It was a bit late but I wasn't worried. Since the they've shipped 7 more. I've managed to contact them via their website and explained that I'm receiving these in error, and t...

FREE stuff Via eBay MBG and INR Case! Merry Christmas to me!

So I bought something off eBay on Nov 26 and it never arrived. Was suppose to get here first week of December. It didn't move from the seller's PO for 14-days! So I won my INR case. But, the package disappeared into the Mid West somewhere and has bee...

Package personally delivered for local buyer

I had a item purchased today from a buyer that lives within a 30 minute drive away. I have offered to personally drop the item off as opposed to sending it in the mail. They are in agreement with me doing this.My question is since I will not be maili...

Resolved! Is the seller responsible for delivering shipments to the country of the buyer or the buyer's home

A buyer from the United States opened a case against me that he did not receive the shipment. The shipment tracking number shows that the shipment has been delivered to the United States But not to the buyerI want to ask whether the seller is respons...

The return shipping label doesn't print

I have tried 4 times now to print the return shipping label, trying something different each time. I now have 4 packing slips but still no return label. What is wrong with this software?How do i get around this glitch?

The other side -- packages delayed since Nov. or earlier!

I knew that COVID and massive Christmas shipping were going to cause SNAFUs everywhere, so I bought and shipped accordingly. However, I have 2 packages that have been delayed since November and October, respectively. One was coming from Europe, but h...

How to get your money back on closed INR cases.

If you get an INR case opened. Don't manually refund. Let the case close on its own. You can call you get the deadline extended depending on last tracking activity. If the case closes with a refund to the buyer you just wait until its finally deliver...

Resolved! Disappointed with Ebay Global Shipping Program

I am writing this post to let other sellers know that , in my opinion, the Global Shipping Program is a bad choice and in the hopes that Ebay management will review and take appropriate action. So I shipped an item with Ebay's Global Shipping Program...

What happens when buyer files INR & asks eBay to "step in".....

I have some outstanding INRs due to the USPS problems. None have yet filed asking eBay to "step in", but my question when this inevitably happens, is I guess eBay automatically pulls the refund money from my account & refunds the buyer (despite all m...

Appealing a Decision: Package delayed due to COVID19

First off, I think Ebay needs to place a halt on resolutions/complaints right now based on "lost packages" because USPS is facing historic delays. Anyway, a buyer claimed his package was "lost" even though the distribution center emailed me to let me...

Can Paypal grant partial refund

I bought a piece of jewelry and seller sent 10k gold ring instead of 14k. I requested a partial refund because it is still a nice ring but clearly, it is not as described. I did not get a reply. I filed a case in Paypal after a while and requested a ...

taking a beating thaks to the p.o. and guaranteed delivery

The postal service really dropped the ball on deliveries this year.I have items shipped on the 1'st of December and many that were shipped after that that showing only that they were picked up the day after they sold.. Customers are screaming " I wan...

Why are sellers worried about payments

if the buyer opens an INR case and gets their money back they still have to pay the seller when/if the item arrives. It looks incredibly shady for the seller to dispute that when the buyer legally has to pay them. If the tracking number shows it was ...

Buyer wants to return an item before it even arrives at her residence... HOW?

I sold an item to a buyer back on Dec 8th, for nearly $300.... it was intended to be a Christmas gift for a child, and since it's no where near being delivered (i shipped it the following day)...she wants to return/refund. No INR case has been opened...

Resolved! Seller requesting e-mail address for return label but nowhere for me to add it

I received a damaged item. I clicked to return item and chose arrived damaged option. Seller approved return and the Ebay message at the top says seller will be sending me a return label before the 30th. However, in the "here's what happened" section...