Shipping

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buyer receives the product after canceling order and refunding money, what must the seller do to get

When the buyer did not receive the order, he requested a refund of the money, proceeded to return the money and the case was closed, several days after the buyer received the producer, what should I do for the buyer to refund the money or return the ...

Shipping time advertised shorter than shipping time after item bought

As stated in "Subject", the seller advertises Standard shipping as up to 21 days (from Japan to EU), when you purchase the item you get 2 and half months (sic) of shipping period!!! The seller gets 2,5 months of shipping "window" !!! I cant do nothin...

Time to extend INR claims to 21 days (temporarily to the end of February) USPS delays

eBay needs to extend INR claims to 21 days (temporarily to the end of February). Many USPS hubs are reporting 2 - 3 weeks backlogged parcels. eBay should immediately extend filing claims to 21 days after an item has sold. Many Buyers are taking advan...

Buyer gives Negative Feedback because USPS didn't deliver on time. eBay wouldn't remove!

First negative feedback I have receive. Buyer kept bugging me because USPS tracking wasn't updating. It was obvious that the Post Office had the package, but buyer threatened negative feedback if I didn't refund. I wasn't going to refund the buyer wi...

Packaging opened and resealed by customs

I sold and shipped and item. Customs opened the package and resealed and the buyer received the package. Buyer didn't open the package and asked me how this can be solved cause he isnt happy. As far as I know this is something that can happen. What a...

Postal issue

Hello! I shipped a large package from Arizona to Ohio on December 8th. Large box weighing 13 pounds of a new in box four piece place setting of Lenox China. Three days later I received from buyer "I want a refund" and he opened a case. I immediately ...

Resolved! My seller page doesn't have shipping exceptions

I am new to selling on ebay and a friend was helping me set up to sell my first item. On his page, he can choose exceptions to shipping locations. Mine doesn't have that. He can also choose to not sell to people who give a certain amount of bad revie...

First time ever a buyer complains about my free shipping

Buyer says my free shipping is a joke... "No wonder it is taking that long, are you shipping by snail?" They could have easily chosen my other expedited choices (I have Priority and Express options, so I know ebay should have at least shown one of th...

Whether or not to contact a buyer who's shipment is very late...

So in a nutshell, the origin scan happened 9 days after I printed the label. (Partly due to me couriering it from Ontario to New York, partly because they are so busy in Niagara they took days to get it scanned in). It went overnight to Buffalo where...

Excessive international shipping charge on combined invoice

I sold 46 units of 3 items to a buyer in Australia. The combined shipping charge shows to be $283 for a 10"x10"x8" box weighing 1 lb 8 oz. The listings indicated eBay International Standard Delivery as $21 for each item. No matter what I do I can't g...

Resolved! Two items sent through the post office in mid December have not been delivered.

Found out that a package of yarn to be delivered to Maine ( ME) has been sitting in a bin with 240 other packages all intended for Maine, and sent to a Mississippi location. A jacket to be shipped to the East Coast, has been sitting in Cincinnati for...

Buyer wants to return item after 40 days useage

Hi Guys i sold a new car part in November and I made it clear the part was a non genuine aftermarket product. I sold the item and the buyer was more than happy with the part he received. ( left positive feedback etc) now after 30 days of use he isn’t...

Buyer Started an Item Not As Described but won't ship back

Hi Everyone, As you can see in my subject, the buyer started an item not as described, but won't ship back and I offered to pay for shipping back. He's keeping it and gave me negative feedback. Do I get my money back in this case? All of this was don...

Can anyone tell me how to change Ebay password on Stamps.com?

I just had to change my Ebay password and now I think Stamps.com won't import my orders with the new password. I need to make this change in my Stamps.com account, however I don't know where to go. Can anyone show me how to do this?

How to correct late upload defect

Dear Sirs! I had two sales to USA on 13 and 17 of Dec 2020. Both sales handling periods were two working days and coincided with Kazakhstani National Independence Day and as a result 15,16,17,18 and 19 of Dec were declared by our Government as holyda...