Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Frustrated with APPEALS process as the BUYER on a mistakenly closed case

I bought a purse from a seller & BEFORE bidding, I explicitly asked about the strap condition & the seller assured me it was in good condition, no damage. Well, I receive it & there are at least 4 cracks in it not to mention other defects not mention...

Best International Shipping Option

Hi everyone I am a long time casual seller but have not sold internationally for years. I would like to start up again just to Canada, UK, and Australia. The items I would be selling (mostly clothing and shoes) would be mostly under a pound, some 2-3...

Did they just mess with the labels again?

As of today my labels generate in vertical orientation with no margins. Anyone else sees that?

Resolved! Shipping Help PLEASE

Each time I list an item I have the dimensions and weight to the package already figured out. Generally a custom size and generic box. I give the buyer two options for the heavy bulky stuff and it is Fed Ex ground home delivery and USPS ground. They ...

Resolved! Should Sellers file a Dispute?

Should Sellers file a Dispute when the Buyer's financial institution wants eBay to refund them & the Buyer haven't returned the item?For Disputes, does eBay always rule in favor of the Buyers?

How long does in take on average for a letter shipped from Canada to arrive in the US?

Hey guys! As the title says, I'd like to know how long does in take on average for a regular letter shipped from Canada to arrive in the US? Thanks!

Is Fords, NJ the new International shipping location?

As per my recent thread, just sold something and the label was to Fords, NJ. I can't find much info on it. Was expecting it'd be KY.

Why won't this return case close? I refunded buyer.

Retuen for refund for wrong item

I would like to know if anybody had to go through this that I am going through

The most foolish answer I have ever received from eBay

"We gave the buyers an option to return the item as we don’t want the buyer to contact his bank for a chargeback which we know will not require the buyer to return the item for a refund. If there’s nothing wrong with the item, you can still put it ba...

Resolved! Tracking stops at "Tracking Details Uploaded"?

Just asking because I'm not sure if this is something that occasionally happens when tracking GSP tracking numbers (e.g. the ones that come with "UPAA[---]"). Personally, this is the first time I've encountered something like this. Basically I'd purc...

Resolved! Shipping label question

I just sold something for the first time, bought the shipping label and realized its wrong. IEJohn Jonson(1234 missing) Robert StreetMissouri KY 74389What can I do in this situation? Am i going to have to buy a new label? Can I send it as is? Can I e...

HELP! NEW PROB REGARDING RETURN

Hi , i recently sent out a return request for 2 T shirts i had purchased. I returned the items to USPS and they marked it as “refused” and sent back to sender. It was delivered. However Seller only sent Partial refund as Ebay has my other item in a s...

I shipped the wrong item to two of my customers.

HII messed up and shipped the wrong items to two of my customers. I found out last night from the customer that they received their package first. The second customer has not received them as of now. I messaged them first customer back, apologizing a...