Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Selling Support is bad for sports card sellers

I recently sold a factory sealed set of sports cards. The Buyer got the set and opened the cards. Then claimed the cards were solid like a brick. I told him the glossy cards are known to do that sometimes and to give it time for them to get warmed up...

"Print Shipping Label or Invoice" doesn't work

Greetings, We have been using bulk shipping, and today the " Print Shipping Label or Invoice" doesn't work anymore. Not able to process orders. Have anyone encountered same issue? Really need help. Also, we have a sorting issue when printing out invo...

Third Party Buyers

Hi! I've discovered an expensive item I sold was to a third party buyer. This same item sold earlier this week to a third party buyer, but when I did a search on the address it appear to be fake. I relisted and this new buyer's address seems to check...

Ebay sent wrong shipping label to print

I had an item that was clearly listed to ship Parcel Select Ground (5 lb box $7.95) Item sold & when I printed the label it was the correct buyer name & address but was for Priority Mail Flat Rate Envelope & they paid $7.40! So weird! I had to take t...

Getting Help From Ebay On Stepping In On Getting my Return Handled

Apparently Ebay doesn't have a customer service phone number anymore. I sent a request to the seller 4 days ago and have not heard from them. Seems like it's impossible to contact them for help and the virtual assistant isn't vey good either...How ca...

Item not Delivered but was shipped - Global issue, buyer issue or USPS issue???

I shipped a package a month ago to an address by Portland, OR airport. This is a global shipping company that then ships it abroad - in my case - China.The package is still "in transit" and my buyer requested a refund. I provided my tracking number/i...

International Shipping

Hello,I have a buyer that's in Brazil and she asked me to calculate the cost of an item plus shipping. I know that the Global shipping program states that the buyer can find that information at checkout but how can I find the information myself? I ho...

reprint a shipping label

I didn't think I was completely stupid but I'm starting to wonder. How do you reprint a shipping label. I've tried to use ebay directions but I can't find an option to do that. Any help would be greatly appreciated. Thanks

Resolved! Fedex Charged Me Shipping Twice

I sold a set of tires to a buyer and by the end I had to refund them due to fedex losing track of 2 of them. I still paid the 195 dollar shipping fees from Fedex for the tires on my August invoice, even after they managed to find them and returned th...

Blizzard in Colorado, Shipping Delays

Hi, How do I get Ebay to call a weather emergency or delay? The announcement are from February.We have 2 1/2 feet of snow in Colorado. I live in the metro area of Denver. It is our 4th largest accumulation in recorded history for Denver. Denver, Auro...

Resolved! Global shipping tracking number

I sold an item to a buyer in China. It was delivered to the Oregon shipping center on January 25, 2021. I have never received a global shipping t racking number to track the items delivery to final destination. I have been trying to get the info from...

Return label

I made a mistake that I haven’t before & unsure how to handle. How do I request a pre paid label so my buyer doesn’t have to pay for shipping ?

China arrived broken

The tea set I sold and shipped by USPS arrived at the buyer's with two broken pieces. I had double bubble-wrapped it with space in between and the bottom and sides also padded in an Amazon box. She described the box as flimsy and the packing as poor....

Resolved! Gave the Wrong Return Reason: Thought I bought the wrong thing but was actually sold the wrong item

I originally bought a case for my tablet, onyx nova 2. The title of the listing said Case for Onyx Nova, Nova 2, Nova Pro, Note... I went and bought it and the case was for the Note, not the Nova. At first I thought I was mistaken and bought the wron...

How to report a defrauded seller

If a party has been made privy to information regarding a transaction not their own (example: acquaintance, neighbor, etc), whereby the buyer claimed item not received and was refunded but did in fact receive the item, and said third-party has photog...