Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer Requesting Return

So, after a long debacle, the buyer finally requested a return. For background information, read here: https://community.ebay.com/t5/Shipping-Returns/Buyer-Requesting-Return/m-p/31663070 The night I made the previous thread, I ended up sending a mess...

How do I create more professional shipping labels?

I don’t like the eBay shipping labels. How do I create more professional labels?

the buyer says it has not received it and asks for a refund. What should the seller do?

The package shows that it has arrived, but the buyer says it has not received it and asks for a refund. What should the seller do? The Resolution center has refunded the buyer's payment, The Resolution center has refunded the buyer's payment, Then wh...

Resolved! Can eBay refund a buyer for return shipping of a damaged item?

I purchased a bicycle which arrived with a broken part. I started a return request, but somehow it shows the wrong reason, instead of "Doesn't work or defective" it shows "Doesn't fit" and seller obviously doesn't want to pay for returning it. I've c...

Avoid a shipping defect?

I mailed an item on February 19th - due to arrive on February 24th. It didn't, the buyer contacted me, I responded. On the 25th the the buyer - exhibiting little patience!! - opened an item not received case. I've stayed in contact with the buyer reg...

Find tracking for item passed 90 days

I got a package that returned back to me from Russia. It was sent out to the buyer back in June 2020. There's tons of stickers on top of each other that when I peel off, I can't find out any info (because the stickers are all stuck together and tear)...

How long should a seller wait to get paid?

If something sells, but nobody has paid yet, should I delist or wait for payment? How long am I suppose to wait?

Item returned but no refund

I purchased a Galaxy Samsung S9 from decluttr_store (2726556) in Nov, 2020. They offer a year warranty on defects. My phone was defective after a month and I contacted the store for warranty. They offered full refund so I returned phone. It's been 3 ...

International iPhone sales from the USA

Regretfully, after too much history of unpleasant international sales of family-owned iPhone sales, I have resolved to discontinue my international commerce.

Ebay charged twice to refund to buyer, how can I get my money back?

So here is the story, I sold a pair of almost brand new running shoes, the buyer claimed that they did not fit the description and wanted a return at 2/11. At that time, ebay already froze the fund from my paypal account. After the buyer has worn the...

Have something to VENT about... Let's do it here. I'll start.

What's with buyers who don't know how to look up their tracking info on ebay!? It's 2021! Who doesn't know how to use tracking numbers??? Why do I have to hold their hand and tell them where their package is when the information is right there in the...

Refund Canceled

I purchased a G042545 Donaldson Air Filter Housing For Kohler Engine on Jan 10, Order number 21-06395-36387. The item was received damage and unusable. A return request was initiated, Return ID5173976321, Request amount $41.02, Seller djwhit844. The ...

Shipping problem

I have the same problem, not able to print labels. I have media mail and it is grayed out. Also having with regular shipping. I get a message to edit labels (but can’t get past this point) I was told technical issues a few days ago, still not working...

Item stolen in shipping

I purchased an item and the customer shipped it with a tracking number. When I received it, it was marked from my local post office as a damaged box. The item I purchased was not inside. eBay denied the claim because I said I did not receive it but t...

No refund received from Ebay.

Refund not received. Waiting since 2-7-2021. Ebay phone # (866) 540-3229 stops serving. How can I contact Ebay to get a verification of refund? Frustrated.