Shipping

Forum Posts

Sorted by:

Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Faulty USPS Scans Causing Customers to Cancel orders and Receive Refunds STOP!!

So we can't be the only ones to send out packages and have a bad scan showing USPS receiving the package but not appearing to leave the post office then suddenly the package arrives with out any subsequent scan or detail at least stating the package ...

Square trade protection plan for iPhone

It was shipped Dec 6 2020 and I still haven’t received it, I contacted the seller but got no reply. I want a refund I never received it it will be April 2021 soon. Someone please tell me how to request for a refund through eBay !!

Resolved! Scanned as Delivered, But No Delivery. What to do?

Hello,Have a question here:I bought an item earlier in the week and it was shipped on March 17th, from Mesa, AZ. I live in Brooklyn, NY. Tracking says it was delivered today, March 19th, at 1:52 pm, in or at Mailbox. Just checked, and nothing is ther...

Shipped wrong item to buyer

I shipped the wrong item to a Buyer. He opened a Return Request and started that process. I did not wait for the item to return but rather I sent out the correct item via eBay shipping. I did receive the original item but my question is how to close ...

Resolved! return shipping

After purchase was made and before item shipped, buyer contacted me about returns. My policy, clearly stated in item description, is that I accept returns but buyer pays shipping. Buyer asked if I paid for return shipping. I contacted him and told hi...

BUYER CLAIMED THE PACKAGE WAS EMPTY

I sent a Samsung galaxy s21 to a buyer via USPS priority mail and it was confirmed delivered by USPS. The buyer then claimed that the package was empty and said he filed a police report. I asked him for the police report and for more details on what ...

Resolved! ebay instead of paypal

are the labels still going going to be the same and paid by paypal or once April Ebay takes those fees too and produces the labels?

FRAUD ALERT

There is currently someone selling items who are giving out fake tracking numbers!! The tracking claims you have received your package from UPS but after talking to UPS it is fake!! EBay closed my case saying it was delivered and I now have no idea w...

Returns

How can I change my preferences to allow returns

How to change international shipping options

I'm trying to remove international shipping (not Global Shipping) from some listings. When I look up the 'how' it keeps sending me to Site Preferences and saying that there will be prompts there. If there are, I'm not seeing them! When I go into the ...

USPS is ripping you off, check your accounts.

This is a growing problem that needs attention from ebay management, These cost adjustments are being done incorrectly and at sellers expense. We got one for the following reason as shown in the lines at the bottom.Priority was indeed the label used ...

Love some advice on a return...

I bought an inexpensive movie poster for $18 and shipping was $8. Package was tracked on 12/31/20 and after that, nothing. Seller told me to be patient, that this had happened to him once before. By the end of February, still no poster so I requested...

Global shipping program and negative feedback

Hi All,I posted a parcel to the global shipping centre as per eBay instructions, it arrived safe and well, my part done as per their detailed instructions, or so I thought.In between their centre and the customer the parcel was damaged.I informed the...

Resolved! GSP item arrived damaged, do I refund?

I recently sold two items to an international buyer through the GSP. Each item was sent separately. One has arrived broken. Am I responsible to refund, or is it Ebay's responsibility? I can't seem to find the information anywhere that states specific...

Resolved! Global Shipping

Explanation of Global Shipping: What happens if I sell something with free shipping and the buyer is outside of the US? Do I pay for shipping to KY as well as shipping/fees to the overseas buyer? How do I set up the listing so that I pay the shipping...