Shipping

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Global shipping item not delivered

I sent a package from MI on November 18th I just got a notice that it was delivered to a global shipping facility in Cincinnati Ohio. My buyer is getting very anxious since it has been over a month and it was a Christmas decoration it should have bee...

How to refund

I shipped the wrong items to two people. I have decided to refund each buyer. I see no option on the item detail page for returns. 1. I don’t accept returns2. I don’t want to refund through paypal (losing the eBay documentation)3.Do I need to have th...

Resolved! Shipping parcel to China, and courier requires recipient's identification details

Had closed a deal with a China buyer, however, while I was preparing the courier request to Mainland China, I was prompted to input the recipient identification number (ID or passport) and upload its scanned copy to the courier website. Really tough ...

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Can't figure out how to enter my own tracking to a return.

I have used my own mailing label. I followed the ebay instructions:Go to the return request in Purchase History.Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.Enter the tracking number.Select Mark as s...

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How do you "apply for" the extra arrival days eBay is allowing?

I mailed a MM parcel on 12/10, on on 12/14 got the last scan as it left the local processing center. No indication of any movement since then. I requested tracking updates on the 26th when buyer opened INR case, and no "shaking loose" has happened. I...

Resolved! Return

What is the procedure for dealing with a return? P.S. I've read what ebay has to say on it, I'd rather hear what experienced sellers have to say.

Started slowly listing again. What I am saying about shipping

Decided to slowly add some listings. This is what I am saying about shipping. Will see how it goes. Shipping: US Flat Rate $8. Please note USPS Priority Mail is a shambles right now. I will ship UPS or FedEx. If you need it to go via USPS please let ...

Return shipping label

Hello, I started a return and the seller sent me a return shipping label there a packing slip and the address label the computer show both of them but only the packing slip will print. I try to tell the printer to print only the one page also took a ...

re-ship a customer's dvd purchase that was damaged during Global shipping USA to Germany

Hello-I shipped a DVD from USA to Germany via Ebay's Global Shipping Program. It arrived damaged (customer sent me an email with pics of damage). I want to re-ship a replacement DVD. How can I do so via the Global Shipping Program if buyer has not is...

Can't upload a PayPal tracking number

Hello everyone, I'm trying to upload a tracking number to eBay generated from a PayPal postage purchase. I had to buy postage using a workaround since eBay does not let me insure separate orders with combined shipping. I've tried to upload the number...

Incorrect "Uploaded on time but no carrier scan"

I have 4 items that were sold on Last Wednesday! I had 1 business day handling. With the additional handling time, that should have allowed until today for the carrier to scan (as Christmas was a Federal Holiday). However, they Did get scanned today ...

I bleep!ing hate the USPS

This year is a nightmare. Drop stuff off for shipping and the post office doesn't scan it in. I had packages mailed 12/1 that went from Baltimore to Hyattsville, MD that are just sitting around. I have customers wanting refunds. eBay's response SILEN...

Το ebay μπλοκάρει την διαδικασία παρακολουθησης

Δεν παρέλαβα ένα αντικείμενο και το ebay μου είπε να περιμένω κάποιες μέρες. Μετά όταν μπήκα ξανά μου είπε ότι πέρασαν οι μέρες και δεν μπορώ να δω ούτε που βρισκόταν το πακέτο μου

Shipping label created but item still hasn’t shipped

I purchased an almost $200 item on Dec. 23 after sending a general question to the seller. I didn’t get a response, but I got a tracking number later that day (which I thought was weird.. if they saw that I purchased the item and then they printed a ...

Customer service agent in South America says he closed the return, return still open?

I have to say....my patience with this platform has been running out over certain issues. Now we have a new one. This morning I got a callback from Ebay customer service. The intended goal was to close out a return that hadn't been shipped by the dea...