Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shortsighted Return Stance from Sellers

Yes, I constantly read the advice of sellers to issue a "sorry there is an issue, please return the item for a full refund" statement at the first hint of an issue. For me, this shouldn't be a one-size-fits-all solution. Case in point, I recently (ok...

Purchased an item Dec 2020 & the seller (China) kept changing the delivery date

Purchased an item 12/2 and the seller (China) kept changing the delivery dates till now it states Jun 7th now and past the 90 days to get item refund. The tracking shows on 12/12 it was still in China and not moving. Seller replied once saying wait i...

Bidder Would Like Me To Wait To Ship Till Auction Closes-But Also Purchased A BIN Item

I've been selling on eBay for a couple of decades now, and I must admit, this is a first for me, and with all the eBay rules and regulations, I would prefer to have this go smoothly. A customer purchased an item I had as both auction and with a BIN. ...

Resolved! Item shipped to a bad address

I sold and shipped an item to a buyer who's address was bad according to the Post Office so they are returning the item to me. I check tracking religiously. I contacted the buyer who admitted that his address was not correct and he assured me that he...

Ebay has made requesting help an impossible task.

I purchased plastic refridgerator boxes from and they arrived in a soft bag and all were cracked and broken. I tried to ask for a refund and all they offered was 20%. I don't think Ebay will last long if they can't or won't protect their buyers!! I t...

Ebay International Shipping sent the package to the wrong country

Hello, I'm trying to figure out how to resolve a shipping issue. I sold an item to a gentleman in the Czech Republic and used his address to ship using Ebay International Shipping. I supplied a tracking number and have tracked the item from my addres...

Bank merger, shipping label payment error

Okay, this is a pain in the butt. Help please!!My credit union Firefly underwent a merger with TruStone credit union.Yesterday I tried printing shipping labels via eBay.Got this error:"Sorry, 6 labels couldn't be generated.Payment error: please check...

Bought an item international, no delivery ETA?

I purchased an item international, and there is no ETA for delivery. Nornally when I purchase things it shows an ETA even after an item is shipped. Do international purchase not come with the MBG? Because normally if the ETA has passed you have 30 da...

I coudn't find the seller and I have got the parcel from India

Dear Colleagues, Maybe you faced such a problem. First - I cant find my purchase history on Ebay what is annoying. And I still didn't get my items I had ordered in January. When I wanted to see (contact) with Seller I see something like this: ( sorry...

international shipping

sold an item it tell me buyer has paid when I try to print tell me buyer needs to pay won't let me ship item what should I do

Manually send a partial refund AFTER already sending a partial refund

The buyer returned an item and eBay only let me refund the purchase price (minus shipping). Since the reason for return was my fault, I am trying to refund the price they paid to ship the item out to begin with. I cant find any refund option now that...

Resolved! Manage Shipping Labels not available on Mobile version of website

I just want to put this out there so no one else thinks they're nuts like I've been feeling. If you need to void or cancel a shipping label, you cannot get there to do it on the Mobile version of the website, I had to log in on a desktop computer to ...

Is the crazy 80+% FedEx 2-Day shipping discount legit?

So I went to print a shipping label and saw that there was a whopping 82% discount for FedEx 2-Day. It dropped the price from like $88 to $15 or something crazy. I know FedEx can charge you more later. Does anyone have experience shipping FedEx 2-Day...

Discounted Shipping Rates UPS/FedEx

I haven't sold on eBay for a couple of years. I have found a few old threads about this, but nothing recent. I am shipping a 10x14x4 3lb 12oz box. Via the eBay Shipping calculator, USPS is the most expensive for the continental US by $5. And FedEx an...

How long to wait before going to resolution center?

On the 22nd of February I placed an order for a reproduction game cartridge. A day later I got an e-mail from E-bay saying the item in question was de-listed because of concerns with the seller's account, but since I already paid I didn't have to tak...