Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Media Mail

How are sellers getting away with shipping jigsaw puzzles using Media Mail?

Does "Refund Buyer" on a return that is not SNAD auto refund entire amount

Does "refund buyer" on a non-SNAD return refund entire amount or does it give option to deduct original shipping? I have not done a refund in quite a while and could not find a current question of this nature. I don't want to click on "refund buyer" ...

No notification / indication when buyer selects next day delivery option

Hi, To qualify for eBay top-rated, I have added a second shipping option so that the buyer can select next-day delivery at their own cost. When a customer selects this option when they purchase, there is absolutely no indication that they have select...

Received an offer but couldn’t accept it as it was already declined? first time using the feature.

as stated in title; had received an offer i was going to accept on an item i was selling only for it to already be declined... did i accidentally decline? a setting i missed? first time using the feature so i’m not sure.

Resolved! Parcel going in circles

My package left New York then after two days it arrives at the same facility in New York.... make it make sense!!!!Does anyone have any clue as to why the package doesn't move?

Fedex lost a package

USPS recently lost of my packages so I decided to use Fedex. I shipped a laptop through them in February, their customer service just informed me that they can't find the laptop. Kindly advice what to do. thanks

What does processed under a different LP mean when using the Global Shipping Program?

I am tracking my Parcel that I bought sent through the Global Shipping Program but it is showing as undeliverable.On two occasions it is showing as "Parcel was processed under a different LP". What does this mean? What is a LP? Google doesn't tell me...

Resolved! Buyer claims item is defective, tracking shows it hasn't been delivered yet.

Hi, I am having an issue where a buyer is claiming an item I have sold was defective, but the tracking shows that it hasn't been delivered to their address yet. They are also claiming that only 4 items out of the lot are working but there is only one...

What to do with a return

Got a return request for an item today. The buyer received it a week ago and said they just opened it today and are claiming the item is a counterfeit. I know for a fact the item was not counterfeit and pulled up the invoice from when I purchased the...

Collectible shoe box damaged

My item returned in a box without any bubble wrap any special type of paper to protect it from getting damaged. My box is a collectors item and it returned damage

Resolved! Printing Shipping Label "We were not able to take the payment."

I've been buying and selling on here for awhile now and only recently, a month or so, whenever I attempt to print a shipping label I get the message; "We were not able to take the payment." I ended up just going to the post off and getting it shipped...

Shortsighted Return Stance from Sellers

Yes, I constantly read the advice of sellers to issue a "sorry there is an issue, please return the item for a full refund" statement at the first hint of an issue. For me, this shouldn't be a one-size-fits-all solution. Case in point, I recently (ok...

Purchased an item Dec 2020 & the seller (China) kept changing the delivery date

Purchased an item 12/2 and the seller (China) kept changing the delivery dates till now it states Jun 7th now and past the 90 days to get item refund. The tracking shows on 12/12 it was still in China and not moving. Seller replied once saying wait i...

Bidder Would Like Me To Wait To Ship Till Auction Closes-But Also Purchased A BIN Item

I've been selling on eBay for a couple of decades now, and I must admit, this is a first for me, and with all the eBay rules and regulations, I would prefer to have this go smoothly. A customer purchased an item I had as both auction and with a BIN. ...

Resolved! Item shipped to a bad address

I sold and shipped an item to a buyer who's address was bad according to the Post Office so they are returning the item to me. I check tracking religiously. I contacted the buyer who admitted that his address was not correct and he assured me that he...