Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How my "shipping from Canada" message is received...

In case anyone doesn't know this part already... I live in Canada, have a shipping address and bank account in New York, and use Chit Chats Express to take my packages to USPS (which is the only way right now anyway, now that the land border is close...

Stolen item

Hi, UPS said delivery was made on 10/19/20 at 6:10pm. I was in and out around that time, live in a single story house, don't have security cameras (yeah, need to get them). Item (a vinyl record) was not anywhere on my porch.How should I handle this, ...

Shipping To Australia

It's been quite a while since I've attempted to ship anything to Australia, due to the Covid virus. I've shipped a few things to Canada, and although relatively slow, didn't seem to have any problems. Anybody have any recent experience with shipping ...

Is the tracking number "hidden" on some sales?

I recently purchased three different items from three different sellers. The first two included a tracking number on my Purchase History, the third did not. I had to open an INR on the third item, and within half an hour I got a message "looks like y...

Resolved! INR and INAD on the same order

I had opened an INR case due to no carrier scans whatsoever by the EDD. USPS 9405511108274899919361The INR case was due to close on the 22nd. The seller finally shipped a couple of days ago and the items arrived today on the 21st. The items turn out ...

Resolved! Shipping fee without having sold anything

I received my invoice and noticed a shipping fee for $14.51, however, I didn't sell anything within the time frame listed (12/16/20 - 1/15/21). I do have two items listed, but have not sold them yet. Why am I being charged this fee?

Voided transaction after purchasing Ebay USPS Global Shipping Label

A customer purchased a computer for $370 + $140 shipping. It turns out that the shipping option I had selected (eBay global shipping) did not ship to his country. However, I had already purchased the shipping label by the time I discovered this (weir...

Resolved! Buyer wants refund on Priority Package they have not received yet.

I have a seller who wants a refund on his package. The package is currentlyin transit, and buyer is asking for the refund because the package has notbeen delivered in the 2-3 day timeframe the USPS allows for Priority Shipping. I went on the USPS web...

'Unclaimed" Package Returned To Me

Will postage be refunded for a a so-called unclaimed package that is returned to sender?

Help with Refunding a potential lost shipment

An order I shipped has been stuck somewhere and has not been delivered. I opened a case with USPS, informed the buyer who just wants a refund. I know I should just do the refund and write it off as a bad experience but would like to wait until I know...

Oh boy!!! Do I feel one coming on

"My post and comments are my own and do not necessarily reflect those of my employer" I don't post often but I needed to do a little ranting and vent on this one. I have a customer that I messaged back and forth several messages trying to help him wi...

Resolved! Canceling purchase after seller doubles shipping to twice the provided quote?

Hi all, A seller in the US did not provide a shipping quote for Slovenia (where I live). I asked through PM if he would be willing to ship it here and how much the cost then would be. He replied he would ship and gave a shipping quote of $23 with USP...

Resolved! Remember the days when a buyer was encouraged to message Seller before EBAY would step in?

I had a buyer purchase brand new sealed sandisk ssd and claim it had write errors and go straight to ebay stating wasnt as described, and Ebay backed the buyer even though buyer has never messaged me for a resolution and was even allowed to leave a n...

How many sellers lost "Top Rated Status" on January 21st, 2021?

For the sellers that that used USPS for their shipments, I was curious how many of you guys lost the top rated seller status starting January 21st. A lot of my packages sat at the distribution center for nearly 8 business days and a lot of packages t...

I need to issue buyer a return label

I cannot figure out how to generate a return shipping label. On my return dashboard it shows return accepted at the top. In the lower right hand corner is shows issue refund. There are no other options.