Shipping

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Buyer requested a refund when the item is still in transit

So a buyer just recently filed a refund on one of the item because the item did not arrive and it did not meet any expected delivery day. USPS has been super slow with mails since last month. However, all my items still arrive after 2 weeks, except f...

Resolved! OVERCHARGE for 'first class package' labels using Ebay Inc Shipping

Most of what I ship is 4 oz via first class package mail. It varies from 2.74 to 3.18 depending on which of the 9 zones it's going to. In December, I mailed a 4-0z, first class package to a customer and it cost $3.30. Tonight, I created another label...

An item shipped by UPS was accidentally shipped to a wrong address

Hello! I am a disable person who had an item shipped to an old Post Office address. I had given the Item to be shipped to the United State Post Office P.O. Box 17333 Long Beach Post Office, 90807. I accidentally shipped to an old Postal Address. The ...

why is ebay sending charges to my charge card instead of to paypal

ebay is now charging my charge card instead of paypal. what is going on?

Resolved! Buyer wants partial shipping refund after purchase

We have a buyer who just purchased 2 orders of the same item. For multiple items, we charge a small add-on fee to defray any increase in shipping cost and also for extra handling materials. The buyer is aware of the total prior to purchase. This buye...

returned item over 3 weeks ago haven't been paid for item returned

l returned a lap top computer almost 4 weeks ago, haven't been paid for it. Talked to seller many times told them I'm returning it told them I don't have the debit card need a check for payment. Have since called many times an texts many times no res...

How to invoice in Paypal for an item ?

Had a package that was one of those languishing in USPS hell for several weeks before it showed up. Buyer was able to get refunded however item showed up next day and ebay gave me detailed instructions to send an invoice to the buyer for the item. Th...

Strange shipping cost issues after trying Business Policy editing page.

Hello. I recently tried using the Business Policy editing page to try and edit various info for my listings in bulk, and when it was more trouble than how I was editing listings before, I opted out, which I thought would revert all my listings back t...

Item not received

Seller scammed me gave me wrong tracking number

Shipping from sellers

Sellers please use FedEx. Much faster than USPS. They seem to drop the ball when it matters most. I have purchased hundreds of items from eBay sellers. I only have problems from packages sent USPS. I believe they like to reroute products to places ou...

Payment for item reu

Money for returned item

I paid for a lap top computer it didn't work. Told seller she said it worked for her. I told her I'm returning it, she didn't give me free shipping so I paid to return it told her I did it. It's been four weeks no payment. Told her I don't have the d...

What do I do about this shipping nightmare??

Hey all, I am a newbie seller (started in September) and have been working really hard shipping items fast and packaged great. I mostly ship via USPS priority. I knew with Covid and Christmas there were going to be some delays but I have a buyer that...

Resolved! how to send buyer a return shipping label without going through eBay returns

how to send buyer a return shipping label without going through eBay returnsI have a buyer who wants to return an item which is okay with me but I want to send a shipping label.I do not wish to involve eBay.How to do this?

I need a report on shipping labels to calculate profit/loss - is there any?

Before Managed Payments I could get the full accounting of how much I received, any refunds issued, and how much I spent on shipping labels from PayPal. I can get most of that with eBay reports, but I do not see any way to download a report on shippi...