Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Shipping costs error message for 800 CDs

I’m trying to list a large CD collection, about 800 discs. The CDs weigh 185 pounds, which would cost about $130 to ship in the US by Media Mail. As USPS only accepts a maximum of 70-lb packages, I’d need to ship the CDs in three separate boxes. But ...

"eBay International Standard Delivery" what is normal delivery timing?

I shipped a package to an international buyer using eBay International Standard Delivery service on March 2nd. It is now March 22nd and the last update shows it: Mar 16, 20214:49amARRIVED AT TERMINAL LOCATIONDoes the tracking continue to update once ...

Refund policy

Has anyone ever had an issue with their order getting misdelivered but marked as delivered, even though it went to the wrong address? Ebay says since it's marked as delivered, my missing package case is closed with no package from the seller and no r...

Damaged International Shipped Item - GSP

I took pictures before shipping of the bubble wrap and multiple Fragile Handle with Care stickers I put on the corrugated box. I was shipping Glassware to the other side of the planet. It arrived damaged, 2 out of 6 heavy glassware damaged. Shipped U...

Need help , Odd situation but I think Im pretty much screwed !

Hello , its my first time posting here , I am pretty much certain that im screwed , but here is the current situation I am in , Late December I sold a commercial open box juicer for over $2k , I like to think im very good at packaging as I usually do...

So Now Where is eBay hiding the returns ....

So now where has eBay hidden the "Returns" section? I don't even see an option to click on it under Summary. Are we supposed to guess if we might have a return? What a despicable mess they have made.

Has this happened to you!

Hi,This coin seller in Canada uses a US/Niagara Falls address to send packages so they arrive in three to five days. But for returns, he uses an Ontario address, so the package has to go through customs causing three to four week delay in delivery. W...

Resolved! Return Items

HelloHow About To Return Items Policy ?

Appealing an apeal?

Buyer started a return request for "not as described or defective" BEFORE item was delivered, however I went ahead and accepted the request. A couple weeks later i recieved an EMPTY return package. Luckily I still had the original tracking number and...

Two transactions that are completely false

1) Sold a lot of 45 records with a case, Vintage. Shipped on time and had a tracking number. Before the item even got to buyer, he gave me a negative. As we know COVID had an impact on shipping and times and etc. So i reached out and said HEY, its no...

Resolved! Combined Shipping Won't Accept Tracking Number

I am sending 2 items in one box to the same buyer. When I try to add the tracking number onto the 2nd item, it says: This tracking number is already associated with another active shipment Does anyone know if there is another way to add the tracking ...

How can I send the shipping label to buyer in case of return?

USPS SHIPPING PROBLEMS

Is anyone having problems lately with items shipped by USPS arriving broken? I am a good packer but I've had to issue 2 refunds because of fragile items arriving at destination in pieces. Is USPS drop kicking my packages? Maybe I've lost my packing s...

Resolved! Why are return deadline estimates off for sellers?

I have a return that states this: I reach out to support chat and they give me a specific date of 4/03 for it to be automatically closed. It would be nice to have an accurate date here. If the support chat agents have access to the actual date, why c...

Resolved! Why are Ebay reps telling buyers to lie and file INADs on Ebay and Paypal?

This is the transcript between a buyer and an Ebay csr. The seller is no-returns and the buyer tried to open a return because the coat didn't fit. Ebay gave the seller the choice to deny and she did. Then the buyer messaged Ebay and wanted to know wh...