Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Refunding buyers through the app in 2021

Where can I do this in app for IOS? I don’t see an option on iPad or iPhone? Do I have to do it from the desktop site? If so why? Wouldn’t it be more useful/easier to click on the sold item, have a refund button there and click it , get a confirmatio...

Shipping

I only ship to U.S . I sold an item and the buyer is from Chile. If they don't have a U.S. address what do I do ? Cancel & relist ?

"Is there a problem with the shipping, I was expecting my order today?" REALLY!!??

I can't even express in words how sick I am of oblivious buyers asking me what's wrong with their package not arriving! Where have they been for the last 2 months? Under a rock?? Yeah, there's a problem with the entire system!! I just got my December...

Wrong name entered in shipping address

I bought an item for a friend and entered their shipping address into the boxes but forgot to change my name in the shipping info field. Is there a way to correct this through my account? I've already reached out to the seller to see if they can chan...

Resolved! LOST SALE DUE TO REFUND FOR LATE POSTAL DELIVERY.

Hi. I'm new and learning everyday. customer requested refund because of late delivery due to post office ( late December early January ) 19 days. I gave the refund and asked the customer to refuse the package when it arrived or reissue payment. The p...

Refund without Returning item

I have a question. This is my first time trying to get a refund through ebay without returning my item. I requested a return from the seller I bought a t-shirt from. The seller declined my offer and closed the case. When I click return details it sho...

Handling Returns when you do not accept them

Hello Everyone, I am a new seller here. A buyer is not happy with the product I sold and wants a refund. I sold the item as used and he is still not happy. Is it better to issue a refund through PayPal ? I told him to send the item back and I will re...

Resolved! Sellers, do u take the extension on resolving INRs when buyer is mad &pressuring 4 immediate refund?

A buyer filed INR yesterday, 4 Feb, because the estimated arrival date for her parcel (3 Feb) came and went with no delivery (it was not Guaranteed Delivery). She seems to be a full-time TRS seller and has high volume, with maybe 6 negatives in the l...

Resolved! Delivering an item in person but charging for delivery...

I sold an item which had shipping. Since the buyer is within driving distance how do I handle the 'shipped' because I want to keep the shipping charge in because it is a fair distance away.

Why can't I purchase a USPS Parcel Select label on eBay? Why even offer it? This is getting crazy.

I list a lot of my items with Parcel Select as an option, the cheaper shipping price gets people to actually buy my items even if I would prefer they chose Priority. There is NEVER the option to choose it when I go to print the label through eBay so ...

Item received after full refund

Hi I have received an expensive item after getting a full refund for a reported lost shipment, it took so much time that I've bought another similar product and been using that one for 4 months now. Today I've received the fist item and even had to p...

Ring

I bought a ring an the diamond fell out I notified the seller only have had the ring for 3 weeks can’t find the diamond how do I return an get my money back

Hello

I make a return in January ,I send my post (I have the proof) the item,and now the seller refuse to make the refund!What can I do?

Resolved! Shipping Refund for Buyer

Post office charged buyer addl. shipping to deliver item. How do I reimburse buyer this addl. cost now that we can't on Paypal?

buyer says item not received refuses to sign?

Hi All, Thanks in advance for the advice. Shipped item for $2,000 and it was delayed in shipping. Item was then attempted delivery via Fedex, and buyer didn't sign. Contacted buyer 5x via messages no response. Buyer opens item not received case. Says...