Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Free Returns -Can I still refund and abandon?

I rarely get requests for returns and when I do i usually just refund and abandon. If I switch my listings to "free returns" will I still have an option to refund before a buyer is issued a shipping label?

Missed shipping parcel

Hi you all,I am doing this post... asking for some help,Last month i sent a parcel UK- Portugal using UPS, and i don’t know why... UPS emailed me telling me that my own parcel was handed over to Ebay to finish this shipping...UPS doesn’t know why and...

item dont recive

seller emailed different return label

the seller sent me a return label which i used, it arrived with him march 14 and he says he initiated a refund. we havent got the refund and now i see a different tracking number is on my item which is a return label we didnt use. when and how will i...

Resolved! Delivery scam

The seller is fraud!I bought the item on March 2, 2021The seller sent the track number UPS tracking # 1Z174EY40326396357 to which he sent the parcel on March 1, 2021! The package was delivered on March 3, but I never received it. I opened the refund ...

Resolved! Ugh. Best way to partially refund for wrong Shipping method?

Long story short: I used the wrong international Shipping method on a recent sale to the UK. The buyer paid $57.75 for Priority Mail International, but I messed up and sent it via eBay International Standard Shipping, which cost $13. (I have a long a...

customer service for learnig impared users

does ebay offer customer service person to person phone calls for people with learning disabilities. Theyve made it very difficult to contact them

Bulk shipping?

Why is the bulk shipping option gone? Why do they keep messing with what was working?

Resolved! The package did not arrive (but an SMS came that the goods were delivered)

Hello, yesterday I did not get my parcel. Nobody approached my door. The parcel did not receive, did not sample, the stickers about the attack was not. We were at home for two days. The delivery service claims that the parcel is delivered. I wrote a ...

Broken Electronic in Mail

Hello, I recently purchased a vintage electronic from ebay. It was about $1000 with the square trade insurance. When it arrived at my house, it wasn’t working correctly. I contacted the seller and they told me it must have been damaged in shipping. T...

14 and 30 day Returns

I spent a lot of work putting up my listings. I got a message about compliance. So now I have to go and re-do each 1 with 30 day returns. I couldn't bulk edit. Why would Ebay offer a 14 return option ? Shouldn't they remove that if it's in compliance...

Buyer claims "not authentic"

Hello! New seller here.Sold and shipped a heating pad. A bit under $20 with free shipping. New w/o box. Sold as such.Buyer screams "not authentic, want refund". It was "authentic", the box was there but was very damaged, that's why sold w/o a box.Buy...

Potential Return Fraud?

So I recently sold an Apple watch valued at about $300, brand new. A buyer did "buy it now" and quickly paid for it. Thought it was weird that they'd pay that full amount when competitor sites would have been cheaper, but whatever. Packaged and sent ...

Resolved! The nightmare buyer and the courtesy refund???

Hi all and thank you in advance...I sold an item for about $70...great condition, never watched dvds listed as like new. Buyer gets them and sends long rambling msg that they have dirt on the case bottom (?) which is weird because, well they didn't. ...

How to reprint a label

There used to be a link to labels in my eBay. I messed up a label and it needs to be reprinted. It is paid for. Anyone know how to do that? Really dislike how they changed everything that wasn't broken.