Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Partial refund on combined postage

How am I to refund some on the postage fees if one person buys multiple items, now that eBay has made us use bank accounts rather than PayPal?

Shipment in transit but buyer open claim and get refund from Ebay

I am a seller from Sweden that have encountered the following issue when shipping an item to a client in the USA. On the 14th December I sold the item which has a value of 750 USD + 25 USD shipping. I shipped it on the 15th December. Due to holiday s...

Item being returned under same tracking number

The seller used FedEx Ground which is just an awful service in my area and FedEx Ground couldn't deliver the item, they were good at playing door tag and ditch despite taking the days off of work to wait for the item. So what's next? The seller has a...

Funny Shipping Name

This company has a pretty funny name:https://www.oops.sg/shipping_rates.php Yes, that's Oops Shipping, lol I wonder how they fair vs USPS. My guess is USPS is probably quite a bit better and more reliable.

Resolved! 1st class shipping weight limit change

So I had an item that I had to ship out it weighed about 14 oz eBay sent ma a first class label and I took it to the post office . They said that the new weight limit for first class was 10 oz and the account would be charged the extra amount due. An...

Resolved! How could a return for refund go so wrong?

I’m having a horrific time getting a seller to pay for return shipping for shipping me an item completely wrong from what I ordered. To add miserably... the non-eBay representative (that is to say contacting a representative directly) way of requesti...

pague una compra y no me enviaron

realice una compra y el vendedor no me envio las cosas

Refund of return shipping cost.

I ordered a coat from a seller in Germany. She listed the measurements of the coat. Based on what she said, I believed the coat would fit me. She stated it was an XXL. with shoulder measurement of 22 inches. I measured a couple of my coats, and deter...

Resolved! Who will pay for my didn't-arrive refund?

An item is taking ages and I'm considering requesting a refund. However, I don't want the seller to pay the refund, they did everything right: sent the item soon and with Ebay Global Shipping -> DHL. So I only want a refund if the carrier will be the...

Resolved! Question for MP Sellers on INR cases.

With PayPal, a buyer opens an INR case because item hasn't shown any movement for several days. I refund through PayPal. Item shows up a few days later, and buyer wants to pay again. I send him an invoice through PayPal cause I already have his PP em...

Resolved! Return shipping costs when buyer changes mind

Have been selling on eBay for years and thankfully have had very few buyers request refunds for "changed mind". I recently sold a new in opened box item with free shipping. 11 days after item was received, buyer requested return because "changed mind...

Ebay Standard International Delivery Problems

I'm done with standard international shipping! Just in the last month they have somehow managed to lose 3 shipments valued at over $900.00 combined. I'm out over $600.00 as the insurance is only good up to $100.00 per shipment. Thanks for discounted ...

Seller uploaded 2 usps priority tracking numbers for one item

Hi, I made a purchase on ebay, the seller was shipping from an apo (american air base in the uk), they have good ratings so I thought why not, it was a really good price too so I didn't mind the slower shipping. On friday, they uploaded the tracking ...

How can i ship a high valued sportscard

Any advice will be helpful. I'm selling items on Ebay that are going to sell for thousands, I should reach 65-70 thousand alone, how do I ship something that valuable with insurance to protect my self

Refunding buyers through the app in 2021

Where can I do this in app for IOS? I don’t see an option on iPad or iPhone? Do I have to do it from the desktop site? If so why? Wouldn’t it be more useful/easier to click on the sold item, have a refund button there and click it , get a confirmatio...