Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

SENDING INVOICES

E-Bay keeps giving a technical error message when trying to send invoices and states try again later . Haven't been able to send invoices for over a week. Whats going on ?

Resolved! refunds from Chinese sellers

Hi all, just a warning about buying products from China. I bought over a thousand jewelry findings, most costing less than a dollar. Back in Oct they ALL said shipping would be three months. So after three months nothing came except less than a dozen...

Bought DOA item from seller in China, return shipping cost is the same as item

Hi all,Just wanted to know if someone has a similar experience as me.I bought an item from seller in China (will never do this again) and it arrived non-functioning.I requested return and eBay states that I should pay for shipping but the cost to ret...

Ebay Standard envelope rollout is an absolute mess

First the post office has no clue about this, they say this is all ebay nothing to do with them.Second why roll something out that your (outsourced) customer service reps are completely clueless on when you call for assistance, typical ebay customer ...

Resolved! Return Shipping Label by eBay - Item Not Delivered

Hello there,So I have this Return case and I am not sure what I can do.My return policy was set to Seller Pays (I'm the seller), buyer opened remorse case, which was automatically approved by eBay and they send him a USPS prepaid label.Buyer shipped ...

Resolved! File Exchange - Ebay Standard Envelope

I'm uploading listings in bulk through file exchange and will be using the Ebay Standard Envelope shipping for cards. I'm not sure what to enter for "ShippingService-1:Option" Is there a new code specific to the Standard Envelope option? Or would I j...

Shipment Received vs Package Accepted

I forget the rule to this one. Do the bots recognize "shipment received" as I don't have the item anymore? An item shipped out yesterday currently has the USPS.com tracking info "Shipment Received, Package Acceptance Pending". But in ebay when I clic...

Shipping Protection using a EBAY standard label.

On 2/1/2021 I receive from EBAY material on this new shipping option. In the Q/A there was a question about the $20 coverage. The reply implied what matter was the sale price. The actually agreement states the coverage is the lower of the sell price ...

to print return label?

Hello, How to print return label? Thanks

Shipping option not showing up

Is anyone else having this problem? On just about all of our listings we offer the same shipping options. 1) Free standard shipping, 2) Expedited shipping (3-5 days), 3) Express shipping (1-2 days), and 4) Local pickup. The other day, while checking ...

Buyer claims item "broken" when clearly stated in title and description of listing.

I should mention that my refund policy is that I don't accept returns. So I sold a lot of around 50 broken phones and LCDs for around $450. I added a few more phones and LCDs in the order for free, after the buyer had paid, as I found some more I was...

Late Mailing

I mail everything within 24 hours yet I am hit with a late mailing due to the fact it takes the USPS two weeks plus to deliver a First Class Package (Ebay Envelope). What is up with that?

Buyer requested return on broken item

I sold a graphics card that is not functioning, listed under for parts or not working, and included in the description that the graphics card powers on, but does not output video. The buyer now requested a return due to the item not working. In the r...

Order never shipped. I can't help with support

Hello, my name is Rômulo do Carmo I made a purchase in August 2020 and order number 07-05497-21941 was never sent. the seller claimed that japan is not shipping to brazil. I'm trying to support the site but the system no longer recognizes my order nu...

Non listed item shipped by ebay?

Am I being scammed or what? Someone I have been talking to about buying a vehicle from is telling me that they use ebay to handle the shipping and transfer stuff. Am I being scammed or does ebay offer this kind of service?