Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Unable to deliver at Hub?

Looking at track numbers, I noticed this tonight. So what happens with this now and does this come back on me??? This is screenshot

Resolved! Service on label didn't match service used?

I am totally confused. Buyer purchased item # 144801375105 set of 3 kitchen towels. (one off item so listing is ended) Printed shipping label through eBay bulk shipping. Item weighed 15oz. Paid $6.00 for USPS Ground Advantage. (as shown in listing pa...

Why can i not print a second label for packaging?

When i printed with my phone, the label filled up the entire page and i cannot use that for a small envolope. Why can i not print a second time from another device? This is incredibly frustrating and not intuitive at all.

Priority Mail vs. Ground Advantage for delicate, breakable items

I'd like advice on the best way to ship delicate, breakable items. I have quite a bit of porcelain and glassware to list and am wondering if Priority Mail decreases the chance of breakage. I realize that packaging is the most important aspect, and I'...

Item not shipped, seller won’t reply

I purchased a preorder for Pokemon pc etb, on feb 12 2025, it was suppose to be shipped late march around march 30 2025. The seller never shipped the item and I talked to eBay representative but they refuse to help me since it’s been more than 30 day...

Resolved! Is "free shipping" free for international buyers?

I listed an item with "Free Shipping." Someone in another country is interested but said there's a fairly high shipping charge even though I selected free shipping for the listing. Is there a setting to offer 100% free international shipping to buyer...

Guest Purchase. Can't mark order as received.

I bought a car part as a guest. The outfit shipped using a courier EBAY doesn't recognize.I have the part.There is no where for me to mark order as received.

Yanwen tracking

Hi, I bought something from China and the seller added tracking number. They chose Yanwen. It still shows the same status which is added tracking number. I asked the seller about this and he said there will be another tracking number once they send t...

Scam address for Global Shipping?

On May 8th when the ebay shipping was down for a little while I purchased a shipping label through ShipSaver. I chose eBay global shipping as the option because I needed to insure for $500 and USPS caps at $400. eBay provided an address through ShipS...

shipping preferences not working

I have had numerous customers complain that when they attempt to buy my stickers, they get a message saying that I don't ship to their state. I have always shipped to all 50 states, I never changed anything. In addition, my sales of stickers have gon...

Resolved! How can I speak to a live agent?

Im having serious issues with my shipping labels. I have like 8 orders that will not get to destination. Now i will have to refund All of them and still not get my items back! Frustrated. Any help will do, thanks,

Shipping multiple items please help

Hi. I placed 10 pound items with dimensions for sale. Someone just bought 4 totaling 40 pounds. However in the shipping labels section it correctly listed 40 pounds but left the dimensions the same. Any solutions? If i enter new dimensions the shippi...

Resolved! Ebay let me down

I purchased some gucci sneakers that I never received. I contacted the seller and she had a tracking and confirmation number. But like i stated i never received it. I opened up a case and appealed the decision. The refund was denied. I waz told by 2 ...

Has eBay removed the "Local Pickup" option on invoices?

As of today, I am no longer seeing "Local Pickup" as a shipping service through the "Send Invoice" feature on eBay. I have 2 buyers that want to have items picked up at our warehouse and seems the pickup options has been removed from the available se...