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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

need help with GSP

Hi, so I am enrolled in GSP , but I have a buyer from Russia, saying he can’t pay for my item that he sent an offer for, and i accepted, because he gets a message that I don’t send to his area. I checked my seller account and it only says Global ship...

Cheapest method to ship computer cables?

Hello I’ve purchased 100 brand new dvi to hdmi cables and I’m trying to find the most effective shipping method as people would likely only buy 1 or 2 but the only shipping option that’s cost effective seemed to be media mail which I’m not sure if co...

Why was seller able to have negative feedback removed

I had a bad experience with a buyer. I bought an item and it was not as described. It was unusable. I opened a return. He agreed to take it back when I described the problem. I shipped it back and was refunded $25 less than I had paid. I left a negat...

Resolved! Package doesn't show on Informed Delivery? (Tracking not provided)

A seller let me know that they may have lost the tracking number but that the item was well-packaged and shipped. Based on the seller's location, and since method is USPS First Class, I thought I could find it using Informed Delivery. I found every o...

Resolved! Shipping Requirement for sale with Mixed "Ship By" dates

I have a sale of multiple items, and one of them has a "ship by" date of 2-3 weeks, while others are 1 day. When this used to happen, eBay would have a "ship by date" for my performance for the entire order based on the longest date. Now, they have i...

Holiday 2020 - What's your record (longest) shipping time?

What's your longest transit package from this past holiday season? Criteria:Domestic package shipped within the USShipped any time from Thanksgiving to NYE These are mine:USPS First Class package - 50 days (December 7 to January 25)USPS Priority Mail...

Has anyone ever been able to have a Fedex shipping overcharge corrected? If so, how?

In going over my ebay invoice this evening I found an error that just makes me sick. I used Fedex for a shipping label expecting a charge of $13.11. I was charged $66.96. I agree that I made a typo on the box size. It should have been 14.0x11.0x13.0 ...

Ebay Global Shipping label printed, but I am not opted in

I sold an item to the UK today and the label printed out with 2 barcodes and going to Kentucky. I double checked and I am not opted in to Ebay's International shipping program. I do ship internationally though. Can buyers select to go through the pro...

How to handle a item that was damaged in the shipping process

I am slightly confused and am doing my best to figure this out as I am new to Ebay but am having a hard time as I feel like a billion different things will come up that don't make sense. I shipped an item to a buyer and in route it was damaged. They ...

Resolved! Video game "Very good condition" but crashes? Is it refundable?

So I bought a video game. The disc looks like it's in decent condition at first look, really. The game loads up and plays, but at a certain point (within 30 minutes or less) the game inevitably crashes. -I tried gently cleaning it with a microfiber c...

Change my return address after label creation

Hello, After I created and paid for shipping label for customer, turns out I had my old address there.So the return address for this item is outdated. What can I do in this case without losing money. Thanks!

New shipping Option

what about UPS new shipping option ?

Resolved! MAILING PRICES GOING UP AGAIN SHAME ON U.S.P.S.

It is such a shame how U.S.P.S. keep raising prices. And steady the tax payer is giving them billions every year. They are determined to kill on line trade. And out source many items not worth the cost it takes to mail them. I am glad do not have man...

Can't get return label to be printed

Hallo all,I am in the procedure returning a product. The seller agreed to refund, I also got a message from Ebay and a ticket.But there is no option that I print the seller's label, because there isn't one.The item is return as not working.What shoul...

Return question

Buyer asked to return an item on January 6th (he changed his mind) , and we immediately accepted, the buyer was given January 22nd deadline to ship the item back (ridicules and absurd time frame that allows the buyer to continue RENTING for free the ...