Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Enough with the Cases for non delivery!

I'm at my wits end with the USPS but more than that I'm done with the buyers who open cases after only 2 weeks for an item not delivered. These people are clueless and have no respect for us as sellers. To not even email me first and go right into a ...

How to add shipping cost after payment was made for local pickup

I have a buyer who paid for a item and choice local pickup by mistake. I now find out they need shipped since they are about 1000 miles away from us. How do I now charge them the shipping for the item?

ebay fails to provide a way for buyers to purchase and print return shipping labels

I'm so angry just because I started my day with a phone call to ebay cs I explained to the most obnoxious annoying male individual on the phone that my return was completed, I was already refunded included shipping cost but didn't find an option on t...

How to handle a return shipping label

I have a buyer who wants a return "item not as described" I'm ok with it. I just can't find where to issue the return shipping label from. He didn't open a case with ebay yet. Does he need to do that for me to see the option? I'm ok either way. I jus...

Shipping Calculator Error

I recently sold a 9x7 matted print on ebay. Using ebay's shipping calculator I selected large envelope and entered the weight 3oz and dimensions 11x8x1 (bubble wrap envelope). Cost $1.40. When I sold the print I was charged $3.12 by USPS for shipping...

Ebay Standard shipping - buyer says not delivered

I have had around 4 buyers now tell me that the package shows delivered but they claim that it was not delivered. Two of them said that it was delivered the next day but right now I have one buyer who is on day three and the card still hasn't been de...

Items with high return rates?

What Ebay items have a higher return rate? (Your opinion)

Credit card charges

I'm trying to understand why the charges on my credit card for shipping (at least that's what I think the charges are for), does NOT match the shipping paid by the buyer.For example: Buyer spent $36.00 + $2.16 (tax) on an item + $2.40 for shipping.Ac...

Resolved! HELP! My Actual Ship Costs are MORE than what Customers paid!?!?

Hello! Something is amiss! I'm printing shipping labels (which I've had NO troubles with... ever).The 1st one: Buyer paid $5.75, My cost is $8.82! The buyers calculated shipping cost was based on the exact same weight, dimensions, ship svc, etc. as w...

how to void a shipping label you printed on eBay?

I can’t find where to go to MANAGE printing labels

USPS Default to Flat Rate boxes/envelopes

Hello. I am relatively new seller and have a shipping question. When I list an item I mark an item as "buyer pays calculated shipping" and look for the lowest cost option, typically USPS (either parcel select, or retail ground). When the item sells I...