Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Bogus Return Request

OMG, I am so angry and frustrated right now. Would love some suggestions...I sold an item to a scammer and now I'm supposed to refund him????I opened item from new box and sent pictures of item in brand new condition then replaced in manufacturers bo...

Help me locate my item (USPS research cases, etc)

I have a package that's been "awaiting delivery scan" since 2/14. The buyer already filed INRs and won. I've since filed a research case (that closed immediately the next day), a missing mail search (no update at all), and an additional research case...

Procedure to Cancel a return requested by buyer

How can a buyer cancel a return request after seller sent a return label? The buyer decided she liked the item, however I approved the return and sent buyer a Return Shipping Label. I cannot find any information on resolving this issue. I cannot find...

Is it possible to contact eBay?????

I recently purchased a low value item (<$20) on eBay and the seller said that returns were possible. As it turned out, the item did not fit my equipment, so I proceeded to return it. eBay said that the return cost would be about $100.00!!!!!!! I canc...

Ebay now automatically selecting eBay standard envelope for cards

I've been selling some old pokemon cards lately. I know there is a new option to send cards in paper envelopes for less than $1, but since most of my cards are in the 30-90 dollar range I don't feel comfortable with this and have been setting them wi...

I sold three foreign currency bills on here all shpped in one pack ebay dings me no shipping info

I recently sold three foreign bills on this site the first bill sold grouped up when the invoice was sent but the tracking information was not uploaded on the other 2 bills which of course were sent in one pack to be kind to the customer. Now my dash...

Resolved! need help listing an item for domestic shipment only

I am trying to list an item for domestic shipment only. I am stuck in an error message loop. I have indicated no international sales. I have unchecked the box for GSP. This doesn't seem to matter. When I do a preview of the listing, it shows shipping...

My Debit Card it hasn't an IBAN number, will I take my refund or partial refund?

Hi.since 24.March.2021, I got message from seller told me he was refunded me, and I saw inside purchase history this message shows up ( you are partially refunded ), but I didn't receive anything to my debit card ( my card hasn't an IBAN number ) and...

Is there a hard timeframe for return window set by eBay for buyers?

I have a had a few returns opened in the past months where the buyer was given two weeks to send back an item on an open return and without any intervention the case stayed open past two weeks giving the buyer even more time to start the return. For ...

New Packing Slip / Receipt / Label Question

About 95% of our products ship from a central warehouse, so that is what our default shipping location/address/info is set to print. On the old system for printing invoices/labels there was a drop down box to change where it was shipping from. There ...

Resolved! Shipping fees when item comes in two boxes

I will be attempting to sell for the first time. The item for sale will be shipped in two boxes, and I am having the buyer pay the shipping fees. I'm not sure how to handle this. (I will be participating in a seller's meeting next month, but thought ...

Item delivered right after purchase

Hello everyone. I've been a member of eBay for quite a while and I've never encountered anything like this. I'm sure it's just a little problem with shipping but I wanna play it safe by asking for advice here. Today, about 10 hours ago, I bought some...

SHIPPING LABEL FRUSTRATION NOW DOUBLE LABELS

Since using MP I am having issues with double labels. I select how I want to pay for for labels and every time I use PayPal I am now seeing two tracking and two labels. Never happened over the many, many years I have been using PayPal. Now with MP I ...

Return Label

I have a return label via EBAY Email - when I go to print it the following error comes up;“We couldn't process your request because of a technical issue. Please try again.” I’ve tried for 48 hours now....Thoughts?

Unable to print return label

I received authorization for a return but when I tried to print the label I got "We could not processyour request because of a technical issue. Please try again." I have tried and still won't work.I can print a label through EBay but how will I get m...