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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Return Label?

I sold an item with an accurate description and picture showing it, the buyer received it and said it was not as described. They admitted that they didn't read the entire description, but claimed the auction was misleading and wanted a return label. ...

I am having a hard time issuing refund

A buyer paid via Paypal.1. I print the label, but did not sent the item to the buyer 2. Buyer requested return, I agreed, so never sent the item. I got refund on the shipping label.3. I went to refund, but I am stuck at the first step : "Return Start...

Complaint

To whom it may concern , I received a message stating that my package was delivered !! It might have been delivered but not to ME !!! It was posted that it was delivered Tuesday but nothing was placed in my mailbox and today is Thursday 1/28/21 !!! I...

Weather

Those dreaded words again Shipment exception Weather delay No real question.

Ask Ebay to step in

I have requested a return after an item received doesn't work. No response from the seller and no option to 'ask ebay to step in' it's been 4 working days since i raised the return. No answer from ebay customer service, just an automated message... A...

ebay auto return seller paid labels. When and how much?

1. When does ebay charge me for the label. When it's created or when item is shipped?2. Can't find charge under payments/transactions. Anyone know where I can find that information?Thx!

Advice re: Awaiting Delivery Scan for low cost item. Do you do nothing and hope for best or call+

So the awaiting delivery scan always gets to me because it's like my item made it almost all the way there (or likely ALL the way) only to miss the final scan that protects us sellers. In this case it is a like a $11 item plus shipping, but as a smal...

Resolved! Selecting an incorrect Return reason when initiating the process

Hi folks, I'm in a bit of a tough spot with my current item Return situation. Here are the details: I ordered a bathroom exhaust fan from a seller, and when I received the item, I realized that there were parts missing. I contacted the seller directl...

ebay reducing seller's rating over USPS slow upload of tracking/shipping?

Hello: Has anyone else contacted ebay due to their seller rating being reduced because the USPS is not uploading tracking on time and/or shipping is late? I've gone from Top Rated to Above Standard due to this. I contacted ebay via phone, then receiv...

USPS ISC NEW YORK and ISC CHICAGO delays: a complete disaster

It seems that all packages arriving from abroad to ISC NEW YORK or ISC CHICAGO go through two quarantines. When a package arrives, it takes about 2 to 3 weeks (or more) to be processed (scanned) and after that it takes another 3 to 4 weeks to be rele...

Bulk eBay Shipping system changed again

Add me to the list of sellers who suddenly find the eBay bulk shipping system has changed again - and not for the better. Up until this morning it was easy. Check to make sure the shipping weights are correct, change the shipping method if needed and...

Parts Missing from Packaging

I'm asking a Question of which some of you Can Answer ! I Purchased Many Items from China some of which were Damaged where Refunds were Made; But the Last Parcel I received when I Opened the Parcel and took the Parts out from out of the Parcel there ...

Resolved! International Return Shipping - Funds Transferred as Refund

I am trying to return two items to an international seller.As per their return policy, they are required to pay for return shipping. Being international, they could not provide me with a shipping label. I shared the estimate for return shipping from ...

Buyer stated item broke, item came back in perfect condition and works, what to do?

So I had my first buyer in 20 years? claim an item was broke and demanded a refund, of course I have no returns turned on... but since they claimed it was broke bypassed that... The item was fully tested before shipping, photos were taken of it worki...

Shipping...?

So they give you a discount on the shipping only to make that off you in a final value for shipping fee...????? Wow talk about double dipping. Saving because of volume and still charging you for it!