Shipping

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Refund and card got there afrer

So I had a card during the holidays get held up for about 3 weeks. The customer asked for a refund. I waited a couple days then returned the money. About 2 days after that the card came back up in the system need less to say the buyer end up getting ...

Really Need help with how to tackle shipping

I was hoping somebody could break this down for me. I am curious what the best way to handle shipping would be for me. I honestly Just package items and then best guess what they would cost to ship and charge that best guess amount. I usually under g...

want to send refund back to seller

how do i send a refund back to seller because product that was ordered almost 2 months ago was finally delivered (seller issued a refund thinking it was just lost).

Resolved! My garbage experience with an appealed case.

Almost a month ago, an item I bought arrived damaged. This was shipped through the global shipping programme which eBay is responsible for. In the past, I've had items occasionally arrive opened and damaged. So as the item arrived damaged with dents ...

Priority Flatrate boxes

Can I use a flatrate box for regular Priority Mail if I pay appropriate weight and size for package and blackout the Flatrate markings?

eBay address on file

Has anyone encountered when you haven’t fill in a new address for “returns” they automatically use the FIRST address the account was created at that time? I think this is a serious problem and EBay is abusing the system so that some returns go comple...

Resolved! When do I report a purchase not received?

I made a purchase for $600 on December 31st 2020 that had an estimated delivery date of January 5th 2021. I chose UPS in checkout as the delivery option. Seller instead shipped via USPS, and there has been no movement on the package in 11 days. Worst...

ebay honor refund for missing package

I have temporally closed my store until all lost lost shipped packages are recovered for fear of ebay honoring refunds to buyers for shipping delays. This is a business model I never signed up for .Giving away items ,shipping for free and getting yel...

Opening PayPal dispute seller side

Long story short I sold an item, buyer wants a refund based on item not as described. eBay provided return labels with a default old address (that I have never created as a return address I think the system will use the first initial address) eBay cl...

Buyer want money back after i sent the game!

Hello,I'm user and seller on ebay since 2008, and i don't have any negative feedback as Seller!When i ship some game on ebay, i make a video making the packet and i take pics, for my protection. But for the first time in ebay i have a problem with a ...

Can I accommodate buyer's change of address?

I printed a label for Monday use on Saturday. Just now saw buyer asked me to change the address to another street in the same town. Too late to void label. Too late to cancel transaction. What would you do in this case? Will USPS refund on eBay label...

Massive fault in Ebays return policy and little to no respect for sellers.

I have a listing for a particular perfume. In the title and content there is the "manufacturers name" then the "scent name". So it's titled "manufacturer name / scent name"... easy enough right? I mean you'd have to be a moron not to see it and I am ...

Combined shipping

I have an item with multiples on buy it now pay when bought. I had a customer that wanted two lots. She went to buy them and it charged her twice the shipping. Qustion is how do I get the amount of combined shipping?

Stuck in transit

My order was due for delivery on December 15th it is January 17th and still no package and my tracking says processed through USPS facility in Washington DC. When is enough enough and I should ask for a refund. I just fell as soon as I do my package ...

Return Label Cost if return Cancelled/Closed?

Just had a buyer open a return, I approved and ebay sent them a return label, and then they cancelled the return. Am I only charged if they actually use the label, or do I have to do something to cancel it?