Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer says didn't receive item, even though it's delivered.

Hello, I'm at my wits end because I don't know what else to do. A buyer bought an item from me a month ago, and it shipped via boat to the mainland US due to HAZMAT. It shows that it was Delivered to an Agent, Picked up at USPS. Therefore it is deliv...

USPS item lost, but buyer open claim with usps

I ship out an order with eBay shipping label Dec 9. But there is no update since Dec 13. Buyer open Item not receive case. I reached out to eBay customer service and they said the case will most likely close on buyer’s favor. They advised me to reach...

Cannot View Shipping cost for Quantity Greater than 1

A few months back eBay removed the Shipping and Payment Tab from the desktop version of their site. It seems innocuous enough until a buyer messages me to ask about the shipping cost of quantity 5 to their destination. In the past you would just brin...

Damaged item

A buyer has reported that a well-packed item arrived damaged. I used an eBay label for UPS. I know there are forms to fill out, but how have you handled needing to have the item available for UPS inspection? Having it sent back will be expensive and ...

International shipping

How do I go about shipping to Europe?

Buyer needs to buy new shipping label

We sold an item; it was delivered to the buyer. The buyer was out of town for several days, so the item was returned to us. How does the buyer now pay for a new shipping label?

FedEx Delayed Package Refund Request

I have a package that was mysteriously held up in the FedEx system for 10+ days before it started showing up in tracking again and eventually delivered. FedEx has a delivery guarantee / refund request process, but it requires you to know the invoice ...

International Shipping EIS question

I just noticed that I was opted into International Shipping EIS. I have several questions before deciding if I want to use it:1. Is the shipping charge to the hub calculated the same way as if I was shipping direct to a buyer in the same zone as the ...

freight shipping

We sell furniture and use white glove shippers. Ebay's only option is to click freight. My customers are having trouble checking out as it is saying freight error? There are no options other than freight?

eBay—where hypocrisy thrives.

Want to peddle knock-offs, fakes, and counterfeits? eBay rolls out the welcome mat. But dare to deliver a second late, and you're public enemy number one. Authenticity? Integrity? They couldn’t care less. As long as the package lands on time, you’re ...

Shipping of an item

I ordered an item on January third and now it's January 14th and the seller still hasn't shipped the item. I sent the seller a message about a week and a half ago and still haven't gotten any feedback. Every time I go to the more actions tab next to ...

Cannot Update DHL Tracking Number after "Shipped" (just picked up)

Duplication error was found after DHL picked up multiple parcels. The first tracking number was disabled by DHL, but not in eBay system and used as "Shipped". I have been trying to update it with the newly provided DHL AWB number (tracking number), b...

Amazon Fullfilment Center delayed order processing.

I ordered a product on 12/25/2024. It took better than three weeks to get here...hint not from China. The weather played a part, sure. The biggest part, by far, was the order was shipped from a Amazon Fullfilment Center. It appears to me they delayed...

International shipping

Good evening… I would like to get some advice and help because DHL somehow messed up delivery address… and after time they send item back to shipper… I try contacting seller but he didn’t receive item what I bought from him because he already get pai...

Resolved! Is it truly impossible for us to ship tiny items under 1oz for under 5$ these days??

Hello, I did look thru quite a few threads and it does seem that shipping is in fact this way these dayt, but. I was just wondering if we could ship tiny items under 15.99oz in any manner that is cheaper than >4$ with tracking? Allot of us often have...