eBay

eBay international standard delivery delivered wrong item to buyer

Had a buyer in the Czech Republic buy a hockey card from me in February. He paid for and I shipped via eBay International Standard Delivery. Tracking shows it was finally delivered April 1st. Got a message this morning from the buyer asking why I sen...

Shipping charges excessive

I have 9 transactions on my eBay account and have been charged about 17 times for shipping. Is this a reoccurring event tht will continue to occur? Also if this has happened to You, has eBay taken care of it and got the extra charges off of your eBay...

postage label refund

Hi, I voided a label approx 8 weeks ago and havent received a refund. I've done this twice in the past and the refund came within days on both occasions. It was a Royal mail label, bought through Ebay and I don't know how to query it.But I may have p...

Return shipping labels

How can you get return shipping labels. I received email that buyer had agreed to return my item next email from eBay with a link to download labels for print but when I clicked it always says technical problems. I have missed the return date. How do...

i,am having a hard time getting answers for a refund that was supposely sent to a ex account

eBay Now Forcing Free Returns?

It certainly seems to me that Ebay is forcing free returns in the following situations. Maybe I am wrong. Help me understand who is paying for what in the following cases... I should probably preface with my policies. I put 30 Day buyer paid returns ...

Change shipping status from shipping to not

Hi. Does anyone know if there is a way you can change the shipping status? I was in contact with a buyer as I was on vacation and wanted to make sure that it was OK to wait a couple days to ship wish it was but one of my kiddos hit shipped and I need...

listing gone after purchase

I just bought a product on ebay, said it had returns. Now it's shipped, and the listing is just gone. I tried to contact the seller but I can't because, of course, the product is gone. It's going to take a while to ship, hoping I didn't just waste mo...

Buyer requested a refund which I provided, then realized mistake

The buyer bought multiple copies of an item and asked for a partial refund (one book in a six volume set damaged). After I issued the partial refund, they realized they had mixed up my order with another seller (same book set). Now they would like to...

Buyer has not picked up or scheduled delivery. Am I supposed to do something?

I'm the seller in a trade with an estimated delivery date of 3/25. I mailed within my handling time on 3/22. Tracking is long back and forth, including a missent. The package ultimately arrived at the buyer's local post office on 3/27. Tracking indic...

Just a quick question involving tracking

So my tracking for my package hasn’t updated for 8 straight days (last update was “Departed Shipping Partner Facility, USPS Awaiting Item”) I’m starting to fear that it may be lost in the mail. This could just be paranoia but I’m just wanting to be s...

Item Returned Damaged Ebay Says to refund 50% of total Cost

I sold a lot of 10 hotel style locks, the kind that need a key card to open. Sell was $350. Buyer paid for the items buy it now no best offer. I shipped the items which was not cheap due to the weight and package protection needed. Buyer has the item...

Refunding shipping costs

I need help! An item I sent was damaged in shipping. When I went in to returns to refund my buyer I clicked full refund but it only gave her the price of the product. How do I refund her the cost of shipping?