Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Change shipping label format for USPS international

I just recently started handling my own shipments to Canada and my international labels are not printing the right format. I use a Zebra 3844-Z label printer with 4x6 labels. My domestic labels are correct, but the international ones are printing wit...

shipping - I think I messed up and need insight!

Hi, I am a low-volume seller and frequent buyer on Ebay and need your advice on a problem that I may have created. I had a purchase return and a sold item all done up with labels, etc. The post office was closed at the time that I went to mail these ...

Extend feedback time

Hello, Is there any chance ebay can extend the amount of time a buyer can leave a seller feedback? I haven't been able to leave feedback on multiple purchases because shipping was longer than 60 days. With all the delays in shipping due to covid. Ive...

Received broken items

What is the proper procedure when you receive broken items? I contacted the seller right away, and I was told it is my responsibility to go to the post office and file a claim. Is that correct? In the past, whenever I received damaged items, I was si...

tracking status not correctly shown in a return request

I started a return request 3 days ago I got the return label and use it to return the item using USPSthen i fill in the tracking number in ebaybut today I checked in ebay the tracking looks like strangeThe carrier info is not shown and seems not vali...

standard envelope

I went into my business policies and added this option, than someone bought a $190 card and selected this option. Consequently, I deleted it from my business policies:Am I doing something wrong in setting this feature up?A} I thought this was only av...

standard shipping envelope

Can you use an envelope size 5" x 7" with a cardboard insert for trade cards less than $20 and 3 oz? Ebay recommends their 6" x 8" paperboard mail jacket, would it be the same as the cardboard insert?

UPS shipping - how to start a claim

I shipped three packages for one ebay transaction via direct hand off to the UPS driver - somehow only 2 of them show origin scan and tracking. UPS directed me to file a claim to start a warehouse search but when I try to file a claim on UPS site as ...

Resolved! partial refund or ?

I bought a used laptop on eBay from a brand new seller.The auction claimed "Used LIKE NEW". Carefully maintained, no damage on keyboard or scratches on surface or display screen.It turns out that the ENTER key on the keyboard is broken.After charging...

Question on Returns for selling a coin

If I made a slight mistake on a listing and 7+ days after someone payed for it/bought it looked at the coin closer and pointed out that I made a mistake, is that included in the eBay guarantee policy? I had the listing marked “returns not accepted”, ...

Resolved! Seller didn't do what they were supposed to do

I submitted a dispute to Ebay and the seller agreed to refund me $25 and asked me to close the case, which I did. I have not received the $25 refund. When I try to open another dispute it tells me its closed. How do I resolve this? Sorry guys, I'm no...

Ship cover insurance

How many other eBay stores have not been able to print a shipping label with ship cover insurance? " Something went wrong & we were not able to generate a label" in red appears when I try to print the label. This is going on almost 2 years. eBay's ex...

Resolved! International Shipping, so many questions.

I sold and shipped my first international package. The Problem is that I have Free Shipping. So my $150 item costed over $75 to ship. How should I deal with this, go foreword?

Ebay shipping

How do I change shipping cost on sold item to save buyer costs. Cannot change the amount I had figured before I got item boxed and would like to ship ground instead of priority and the invoice comes up the same no matter how I ship 138.00 ground or p...

21 year ebay seller and I'm at an absolute loss

I've been selling on ebay since 2000 Tonight, I find on my door step a large, heavy box from an address in Nevada. Inside the box, Is a Dell desktop computer, keyboard, Mouse, Power cords, everything you need to set it up. The shipping label is addre...