Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay payouts

I am still trying to figure out the new payout system. I was required to change to the managed payment and give my bank account info. Seems like all my funds from buyers are in limbo and taking a long time to clear. Nothing has gone to my bank accoun...

User avatar by Adventurer
  • 343 Views
  • 6 replies
  • 2 helpful

Shipping to a questionable address.

I had a buyer purchase an item today, and then send a message afterwards with a different shipping address. I messaged them back and explained that sellers cannot ship to another address as it will void our seller protection. However, a google search...

5100 Euclid Avenue.JPG buyers feedback comments.JPG

Charged second fee for eBay Delivery Services!

Greetings--I just read of this happening to someone else but thought it would be worth commenting. I sent a package to England using the new eBay Delivery Services option, and I paid $21 for it. That was the cheapest option, and I figured I would try...

Shipping to EU without UK?

Hello everyone,I want to sell an item and ship it only to EU countries. The options to choose from are:1. EU + UK2. Europe + UK3. WorldwideI do not want to ship to UK because according to friends there the postal services are a complete mess at the m...

Israel Postage

Ebay postage is not allowing me to create a shipping label to a buyer in Israel saying "Something went wrong and we were not able to generate the label." There aren't any details and I'm trying to recall if USPS doesn't ship to Israel or something?

Seller Cancel help

I sold an item and the buyer paid a day later, and now they messaged me asking me to cancel. I can't find any clear answer on whether or not I have to cancel. On the posting I said I had a no return policy if that helps, and the item will have signat...

Resolved! Buyer leaves false feedback after forcing return of "not working" product because it doesn't work

What am I supposed to do in a situation like this? I sold an untested Playstation controller, stating clearly that it is UNTESTED, and is "for parts, not working". The "condition" was likewise set as "for parts, not working". The buyer gets the contr...

Sellers warranty

If a seller claims to have a guarantee. But after a year or within the guarantee. And dont want to do the right thing, you should be able to write this under feedback.BecuseFor this is no trusted seller and should warn other byers.

User avatar by Rising Star
  • 175 Views
  • 3 replies
  • 0 helpful

Guaranteed Delivery date keeps changing

I had purchased an item with a "Buy It Now" on 02/15 and it had a guaranteed delivery date of 02/18. It wasn't delivered on that date and clicking on Report Late Delivery an eBay message popped up that said there was still time for delivery (although...

User avatar by Adventurer
  • 205 Views
  • 1 replies
  • 1 helpful

Shipping scam - address change

Sellers beware! I see posts about this shipping scam from 2018 but I just got this a few days ago. This person who is not my buyer said that he bought my item and needs help changing his address because "his sister is ill and needs emergency surgery"...

User avatar by Pathfinder
  • 212 Views
  • 3 replies
  • 1 helpful

Resolved! Shipping Delay and Item Not Received Claim

Hello - I'm looking for assistance with a shipping issue and item not received claim from the buyer. A buyer purchased an item on Jan. 31, 2021, with Priority Mail Shipping. The buyer then contacted me asking that I ship the item USPS First Class for...

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