More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Fedex smart post
I ordered a tower heater from eBay. It shows fedex smart post as the carrier but no tracking number on my purchase history. Shows paid and shipped with delivery on January 29- February 8. Is it normal not to show a tracking number from them? Also I s...
Stamps.Com Problem with printing International Postage
Since Sunday Jan 24, I've been unable to print any international postage on Stamps.com. When I put a country and info in, it tells me it requires a service, but the service drop down is all greyed out with N/A for the prices. Everything was complete ...
UPS shipping fees
Where do UPS shipping fees post against seller?
Refund case
What happen If I opened a case about a refund of the item that I didn't receive, but eBay thinks that I received? I tried to write eBay in Help & Contact and Resolution Center but my case is freeze since Jan 17th, and the seller doesn't answer this c...
Oh LOOK! USPS Gets a Good Grade for Pandemic Response!
Office of the Inspector General (OIG) stated “Postal Service management modified normal mail processing, customer service, and delivery operations well enough to mitigate the impact of the pandemic during the early stages.” Overall, however, the OIG ...
Close a return? Now what
On dec 31 I had a return request that I accepted and sent the label that same day. Buyer started label but never shipped and messaged me saying he wants to keep the item but never responded afterwards when i asked him to close. eBay said “if item isn...
Looks like the buyer has not paid for this item. You wait until you receive payment to print label
We already know this! I want my options back! I hate this new shipping page !! I used the classic shipping page as well, and was disappointed to find it will no longer load now, when I tried to log onto it this morning. I did not see any options for ...
Seller shipped to wrong address, shipper confirms address is wrong, ebay closed case without looking
Just heads up, I know this is not just me:Ordered from seller who promptly shipped and provided tracking; only problem seller fat-fingered the street address, zip was correct; fedex delivered to address a provided.Seller does not respond to communica...
Postage Labels
Since last Thursday I have been unable to print postage. That's when EBAY changed to their printing system. I either get a blank page from my printer or a 2 by 3 inch label. Please switch it back so I can print postage. We live in the country and it'...
How do I give partial refund in new eBay Seller account?
I need to give a partial refund on shipping charges. The automated shipping fees were too high. In the past I would do a partial refund via PayPal. Now that I’ve upgraded to the new eBay Seller process, how do I process a refund since the monies no l...
Shipping with Fed Ex.
I shipped a box Jan. 18, 2021 using Fed EX to Missouri recently. Got the box back today. It had been looks like reboxed, kind of. Shipped 3 picture frames with historical documents in them. The frame ends were sticking out of the box end and end tape...
Shipping Problems To Brazil
I have two orders in the last three months to Brazil where the buyers have opened cases that the items have not been received. I do all the necessary things to document the shipments which the buyer can also see by clicking on the tracking number. Bo...
Ebay Automatic Buyer Invoice Problem
We have had a couple instances lately where the shipping cost sent to buyers was very high (3-6x). We recently refunded a buyer $100 for shipping overage. It was a small item and actual shipping cost was $11. Yes, our listing's weights and measuremen...
Wont generate shipping label
Have shipped numerous packages using the create a label option...it worked great...now all of a sudden it says "something went wrong" has anybody seen this and corrected it?
Possible problem with Belgium Postal Services?
I am worried because the package has been in the same spot in Belgium for 7 days, and when I looked it up other people have had the same problem with their postage. What should I Do
