Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

eBay is only great if...

...you never have serious issues. To its credit, I do make a lot of money here; however, when something goes wrong, it is the worst hell imaginable. The worst part is that the interests of sellers aren’t truly taken into legitimate consideration, and...

eBay FedEx Hold At Location Restriction

Hey everybody, So I seem to be having a nightmare time dealing with FedEx. They have lost my last 5 packages. They delivered it to another address (even though my address was on the boxes). They marked them as delivered, so I couldn't even get my mon...

Item returned due to Insufficient Address. Buyer wants to pay me to reship. How do I proceed?

I offer free shipping on my items. I sent an item out to a buyer, but it was returned to me due to "insufficient address" by USPS. The buyer wants to pay me my actual cost to reship to the correct address.How do I charge the customer for reshipping?D...

Resolved! GSP package cleared customs at origin not destination

Hello, I ordered a package through the Global Shipping Program which was sent via USPS with a USPS tracking number to Kentucky where it arrived and was processed with customs labelling etc; It then received its final update for Kentucky on 29th Jan. ...

detailed article today in the Washington Post on USPS problems

probably the most comprehensive article i've read yet on the problems that plagued USPS in 2020 (and beyond?)--only 38% of nonlocal mail was delivered on time in December. i can't post a link because the post is subscription (but it is included for f...

buyer claims address on order is not hers and item delivered to someone else

here is the short story...buyer orders a vintage hat box 2/2/21 (address and name on order is for a person in Minnesotaitem is delivered to person & address in Minnesota 2/6/21 Buyer contacts us today says she ordered the hat box 2/2 but that she liv...

Return shipping fee question

Hi, everyoneI am a seller and my return policy is that I pay the shipping fee if there is a return. A buyer requests a return and I see there is a USPS label created with tracking number already. But the buyer never hand the item to the USPS. In this...

Multiple Flat Rate Rules

Shipping rules - if you have two different flat rate rules (different types of items) and a customer orders a combination of those items, which rule will be in effect? I have written in my ad to hit the "Request Total" link if they purchase a combina...

Limited shipping options

Is anyone else having a problem of NOT being able to ship regular USPS first class mail? For this weekend with certain items like a jacket or shirt, when I've made my listing and eBay automatically says 2 lb shipping priority and I change weight to 1...

Resolved! Shipping on a Buyer's FedEx Account

Just had a customer ask, "Please ship via FedEx Priority One Overnight on account xxxxxxxx." Are there any ramifications/dangers/gotchas with doing this? It is a $693 order. I am not shipping until Monday.

Anybody notice the actual ship charge is being higher than calculated ??

Anybody notice the actual ship charge is being higher than calculated ?? Even plugging in the dimensions and full weight etc. in the ad, the cost of actual shipping exceeds what the buyer has been paying lately ! Anybody know what's going on or has b...

I Need Advice about Shipping Internationally

Hello All,Fairly newbie seller here. I received a request from a nice potential buyer, asking if I could ship to Germany. This is for a small, light, somewhat fragile item. Auction ends this evening. Using the eBay calculator, it looks like it will b...

Open refund request problem

Hi,I ordered 2 different displays from the same seller. He sent them to me in one package which did not arrive. For one, I opened a reguest and received a refund. When I try to open a request for another, it tells me that the request for that item ha...

Partial refund on combined postage

How am I to refund some on the postage fees if one person buys multiple items, now that eBay has made us use bank accounts rather than PayPal?

Shipment in transit but buyer open claim and get refund from Ebay

I am a seller from Sweden that have encountered the following issue when shipping an item to a client in the USA. On the 14th December I sold the item which has a value of 750 USD + 25 USD shipping. I shipped it on the 15th December. Due to holiday s...