Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Can't return or protest an order that doesn't show up in Purchase History

Ebay has ripped me off. I oredered a product, and it was shipped and delivered, but the merchandise is badly flawed and clearly defective. The order does not show up in my purchase history, so I can't initiate any kind of return or contact Customer S...

Tracking shows acceptance THEN Pre-Shipment received, causing buyer confusion

Starting a little over a week ago (possibly earlier, but the problem became apparent after the severe weather hit the midwest), almost all of my shipments have started confusing buyers. The tracking numbers are posted to eBay, the post office scans i...

Today we launched the updated eBay community!

As you will have noticed, the eBay community looks different. We have launched the updated design of the community with a few new features: Mobile experience enhanced Reduced load time We’ve added a simplified eBay header We’ve added a full eBay foot...

shipping label

How do you have the shipping label also print a receipt (that's what In call it) on the other half of the shipping label paper. Previously my label had it on it but something happened and it is gone.

A seller falsely advertising a product

I recently bought a tablet . The seller it was new. When i went to register it with Samsung, I found out it was 3 years old and couldn't be registered. I tried to bring the tablet on line. I found out that it was defective and would never work. I ret...

returned item but ebay does not reflect shipment

I returned item using label provided but return is not reflected/updated in details

Returns label help

Requested a return for a faulty item. Seller then messaged me that my label should be with me soon? Does that mean they are sending a shipping label by post?

Item stuck in transit - what to do?

Dear eBayers, I am a seller (Czech Republic). I received a payment from a buyer (US) so I immediately packed and shipped the item. Everything worked out well until it arrived in USPS (International service center) in New York. It's been stuck there (...

Still waiting on customer service, stressful.

In a weird situation where the seller is claiming that I returned them a broken phone when in fact it was them that sent the phone that way!! The seller sent in a request to Customer Service on the 22nd. Is there a way to speed up the resolution? Doe...

how should I have handled this? insurance on expensive package

Sold a really expensive book and packed and shipped the same way as I've shipped hundreds of books. Of course this time it arrived with [slight] damage. The customer was clearly buying for a client and was spitting nails. I refunded then she shipped ...

Return postage

Seller sent his address instead of a return label.

Do volume discounts change shipping costs automatically?

When I list an item and offer discounts when buyers buy more of the same item will the shipping cost automatically “adjust” and increase as more items weigh more? If not, what is the easiest way to make sure that shipping cost increases commensuratel...

Guaranteed Delivery

I am just wondering.... how can eBay give a guaranteed delivery date, when (for items shipped via USPS) the post office doesn't guarantee anything anymore other than Overnight/Express shipments? I ordered something last week, guaranteed delivery was ...

eBay unable to process usps labels

I tried numerous times to purchase usps labels only to get this: "We were not able to take the payment." I am in managed payments and have more than sufficient collected funds.

Need help with a return

Ok so I sold a pair of shoes to somone on eBay and when he got them he started saying there was missing insoles who he shoe laces and that they were repainted so he asked for a partial refund so I agreed we had a long 4 hour back to back on how much ...