Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Return dispute ongoing

So a buyer returns an item all burnt up in side the box and smelling of cigarette smoke so bad I had to put item in a plastic bag in my garage.So now i check out the electronic item and in side it was all burnt and non reparable.Buyer leaves negative...

Returns

Why do seller feel that they can close returns without trying to work it out?

sellers

Sellers make up rules as they go that are not part of ebays policy and when the seller is told that is not true they call it you are making a problem.

SELLER -Never received a returned & credited item back

Long story short, I sold a phone and shipped to buyer. Buyer opened the phone, damaged, claimed it was defectiveBuyer asked for a refund, I accepted Buyer got money back Buyer shipped phone to wrong address and phone ended up back to buyer Buyer ghos...

No returns

I do not see how seller are allowed to go away from ebay rules and the buyer has follow them?

Resolved! Shipping a high-end sports card

Hello! I am shipping a high-end sports card (valued $10k+), and I am curious for advice on how to safely ship. I plan to send via UPS overnight with insurance and signature required. Any advice would be much appreciated! Thanks!

Buyers opening returns instead of asking to cancel before an item ships, eBay refuses to fix metrics

Hi, I ran into this issue with I assume a change in how the standard questions are listed for a buyer to contact a seller. I had two items in less than a month where a buyer opened a return request before a item was shipped and was still within the h...

USPS First Class International Insurance Options

Hello! First time posting and in need of some guidance on International shipping. Just sold an item worth $380 USD and shipping directly, not using eBay's GSP service. What are my options for insurance and how do I go about it? I've never shipped any...

Refunds

If I bought an item and realized that I didn’t want it anymore because it wasn’t the actual thing and I refunded it before I received it how do I get my money back the seller also declined the refund request it says this case is closed.please help

Resolved! My PayPal account is locked down and I can't refund the buyer, what do I do?

The buyer put the wrong address so the item never arrived at their house. They started a return request, and of course couldn't technically ship it back to me, but I have received it. I tried to give them a refund when I got it but could not. I then ...

I have a instant heat does not work I need to send it back

How about instant heatfrom y'all and it was broken inside the machine and it does not work I need to send it back

Can anyone tell me how to refund the buyers paid shipping costs?

I have an order that the buyer sent me a label for the shipping.(overnight)Now i see that I cannot refund the listing shipping price that was paid to the buyer anymore.Is there a way to refund the original shipping paid that was connected to the deal...

Express Mail Flat Rate Padded

I can't seem to find this shipping service when I go thru ebay postage labels. I see the usual Express Mail Flat Rate Envelope, and the Express Mail Flat Rate Legal Envelope. But no padded. I know Padded costs about a dollar more than the regular Fla...

How do you return a damaged item when ebay has closed your case.

Ebay sided with a seller who never responded to me on how to send back an item and found because it wasn't returned in time, I won't get a refund. I then accepted I had been played by the seller not responding. I then opened the item and it was broke...