Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Refund

I cannot get any assistance. I purchased an item and returned it. It was easy, received the shipping labels and dropped it off. I never received my refund so contacted eBay. They said they didn't show the items were returned. I provided shipping rece...

Item not received

I've been reading up in the blogs that if a seller ship's a package and is marked as delivered buy the shipper and I go to retrieve it and it's not there then it's just to bad for the buyer (me). so I'm still disputing this with seller and ebay, but ...

Item Not Received claim, eBay sides with buyer

I sold an item a few weeks back for $719 (free shipping). I shipped the item out via FedEx. Bought the label through eBay, tracking was uploaded. A few days later it shows as delivered. A few days after that buyer opens an INR claim saying she never ...

Usps shipping labels

Need to access classic site to enable quick ebay printing of shipping labels. I think my old expired credit card is the problem.

Item shows it was delivered... 4 days before I purchased it.

So I bought an item from an eBay member with a 97.3 % approval rating and only 3 non-positive reviews. They have been a member since 2018. I research the store and did not see any negative reviews. So, as I have since 2008, I purchased the item. It w...

Tracking shipments

How to track my shipment ?

Ebay says buyer has not paid but paypal says ok to ship?

I am a first time seller and I have sold an item at a little over 1000 dollars. The PayPal transaction said don't ship for the first 24 hours, but has since updated saying that its ok to ship. On eBay, however, it still says that the buyer hasn't pai...

Item stuck on pre shipment since 4/06

Ordered item late March like the 23rd, took the seller a while to ship it out. I asked for a refund around the 8th days after. The next day they ship it out so I go to check the tracking and it still says pre shipment since 4/06. Item is from China

INSUFFICIENT ADDRESS what?

So, today was to be the delivery date for 2 separate packages from two different venders. Tracking on both items from 2 different states said "out for delivery". It is now well past the time the mail usually arrives at my house so I double check the ...

Resolved! USPS not scanning

Hey. So I am fairly new having been selling since like December and I'm super small and will remain as such, I suppose.I just read about how there were issues with the USPS not scanning for receipt of our packages over the holidays and am just wonder...

I Have Something Good to Say about Seller Hub--"Calculate Shipping" Link

Credit where credit is due, in this case the "Calculate Shipping" link at the top of the "Shipping Details" section of the listing page. In my case I have all the "Carrier specific discounts to buyers" selected at "Site Preferences" > "Shipping Prefe...

2 questions - paying for shipping labels & using MP to pay for items

Just got moved to ebay payments and I'm wondering -(1) - Can I set it up to pay for the label with paypal? - either thru the debit card or the account itself.(2) - Can I use money in mp to pay for stuff on ebay.

Partial Refund

I'm trying to issue a partial refund for a buyer and I keep getting the message that the refund failed and to try again. I've tried about 8 times and still no luck. What am I doing wrong? Thanks

Resolved! Return item - return not closed after 4 weeks

So buyer opened return request about 4 weeks ago, i did accept it right away as it was does not fit return and buyer pays postage.For some reason return has not closed yet after 4 weeks of nothing happening and now it says delivered? How? There is n...

Buyer wants to change shipping carrier

Hi! I just sold my first item, yay! I thought I’d put UPS as carrier but it seems to have defaulted to USPS which, in this case, is $7 more expensive. Winning bidder wants me to switch carriers and change the shipping fee, but for the life of me, I c...