Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer opens dispute. I agreed on return. Then escalates it; eBay sides with them; No item returned

Recently sold an iPad to a buyer international. iPad was brand new, still in plastic wrap, and original packaging. Item was shipped and delivered by FedEx. The buyer opens an eBay dispute stating iPad would not charge and getting hot... I said "I wou...

Resolved! How do i pay a buyer to return items

We accidentally sent some items that weren't included in a sale. Buyer kindly informed us and will return the items. How do I go about paying the buyer for shipping costs through ebay? Thank you for any help.

buyer claims an item is not authentic

Buyer claims an item is not authentic which is totally incorrect. Ebay. doesn't seem to stand behind their faithful sellers. If I accept the return eBay considers the accusation to be true and bans the seller from resisting the item. This is unfair t...

What happens when a buyer returns an item that is different from the one originally shipped. process

What happens when an item returned by a buyer is different from the one originally shipped. How is the procedure to close the return?

Resolved! Adding Canada as a shipping destination to two of my items

I have attempted to add Canada as a shipping location to two of my listings. I have gone into Site Preferences, went to Shipping options, unchecked the box for North America and Canada, leaving all other locations checked which I don't ship to, click...

I bought something, asked for refund before shipped. Got charged shipping

I dont understand how I got charged for shipping for something that didnt even ship. I asked for a refund before it was shipped and they still charged me $15 for shipping something that never shipped. How do I get the full refund?

buyer abuse

i have a buyer who purchased a silver pen from me, i shipped it via FedEx, he sent me a message claiming that the pen is broken, i sent the pen with cardboard and bubble wrap and made it very secure, the image he sent me shows the pen is just hit by ...

USPS PRIORTIY EXPRESS MAIL SHIPPING (late delivery)

My customer paid for USPS Priority Express mail which is guaranteed to be delivered the next day. This package arrived about a week late. The Post Office said I could get a refund for the postage since it was late, but I had to go thru eBay since I p...

WHY DOESNT EBAY ASK ME BEFORE REFUNDING? I JUST GOT RIPPED OFF!

You would think that a company (eBay) that I basically give one thousand bucks a month would consider their actions before getting me screwed. This person was mad that they couldnt lower the price, and when I forced them to return it they returned a ...

Buyer refuses to return wrong item

I recently sent out two packages and mixed up the address labels. The wrong items went to the wrong buyers. I contacted both parties and discussed the mix up. Buyer number one understands and agrees to either send it back for a refund or send it dire...

International delivery

I am new ebay user and want to sell products from Ecuador.How can I configure my account so the buyer can see how much the shipping cost will be ?and Where do I have to send the product so it can arrive to the customer?Thanks in advanced Ronald Javie...

What to do about a Fed Ex package that never arrived?

Looking for community help. I ordered an antique rug on eBay, and seller shipped on February 6. Tracking information says it arrived at my house on February 10, but it did not. Contacted the seller, who said to wait a few days because they sometimes ...

Resolved! Returned item to seller and received refund but the item came back to me?

I returned an item to the seller and received the refund, but the item was sent back to me with an error label. It says, "Return to sender attempted -- Not known. Unable to forward return to sender." What should I do?

Seller hasn’t shipped out item

Okay. So I need some help. I usually sell but this time I brought something that my wife will have loved. I have made a purchase for a $200 dollar item exactly a week ago. Purchase was made on Feb 18. 20. I decided to purchase the item with this sell...

I sold an item to a buyer with no return. Now I have to refund full amount

I did my best to describe an item and took pictures of every angle. Item is in absolute great condition but is not new and is used. When the buyer received the item they decided it was not as described. I stated that i don't do returns on the items a...