Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Refund issue

Order number Seller ID Amount paid$88.99 Total refunded-$64.99 Order total$24.00 The seller said he had fully refunded.But it was partially refunded to me.The seller asks you to contact eBay directly.Please explain.

Resolved! I need some help

I ordered a hat on here that was supposed to come on the 31st of March. I was getting worried as this only my 2nd time buying from here. So I opened a request and I have sent numerous messages to them with no answer. They have not done anything with ...

Refund

They charged my account

I bought the wrong item as a guest

My post is in reference to: Item number 233816821972 I made this purchase as a guest. I admit that I am guilty of not reading thoroughly before making the purchase and didn't realize I was not buying a 4GB card, I purchased a 2GB card. A mistake, if ...

what are my options?

Sold an item Feb 16th, shipped out same day (USPS acceptance, processed through local sorting hub)And my package goes into a black holeBuyer opens INR March 9th , she is being generous and is waiting till March 23rd to escalate and get her refund.Mar...

Third Party Buyer

I had a third party buyer from California that purchases items off of EBay for customers that live in Japan buy one of my items Friday. My question is once I send the item to the address that I have in Redondo Beach am I still responsible for the nex...

Scammed for over $450! What can I do?

I sold an iPhone 11 Max on eBay. The seller requested a return he said the face ID was not working even though I checked it myself. eBay stepped in and authorized the return. The seller sent back the item from Russia! I was surprised because I sent t...

Need help determining where my package might be (Russia to USA)

Hey, all.I purchased something last month from Russia, and for over a little two weeks now, Russian Post shows the message "Transportation," and that it's last location was evidently in Poland. Here is a screenshot:Does anyone have any idea where my ...

2021-04-03 23.04.33 www.pochta.ru d99281df3365.png

Seller say free shipping and returns, seller refunded $ bu EBAY charged returning fees. What is thi

I buy an item, did not fit, returmed for refund, seller refunded the $, but I noticed a charge on my paypal accnt Payment I did not authorised, does any one know if this is legal?

Advice on Buyer complaining about Media Mail speed

Hi! I shipped an item on March 25th via media mail. It was what the buyer chose. (They had the option of upgrading to first class.) Last week they complained to me about not getting the package yet and I calmly told them that this was unfortunately t...

Package being returned to Seller (me) by USPS, even though Buyer verified address is correct. HUH?

I've been selling on eBay since 1999 without much trouble to speak of, and I've NEVER seen this one (until now)... Received a message from a buyer about their package they expected delivery of yesterday afternoon via USPS, only to see that it was bei...

Resolved! Seller sent me the same item twice and his acount is now closed

Hello, I bought a 35$ item, before it got dilevered I found that the seller is no longer on eBay! I even thought it was some kind of a scam. Then I received it after getting an email from shipping company that there was a mistake in my address (which...

ebay calculated the wrong shipping for the buyer

I had a listing which has only one shipping option (USPS First Class Package) and a package size/weight of 1x7x11 (inches) and 5 Oz weight. Somehow, ebay calculated a shipping rate for the buyer of $0.51 to ship this package from 48092 to 95531 (Mich...

Shipping costs not showing correctly

Trying to list multiple items. I have 3 of something to sell. All looks good except for the shipping. The item only weights 5 oz, but even though Ive selected calculate shipping, the price keeps coming up as 7.01... way more than what it should cost....