Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How to handle a return shipping label

I have a buyer who wants a return "item not as described" I'm ok with it. I just can't find where to issue the return shipping label from. He didn't open a case with ebay yet. Does he need to do that for me to see the option? I'm ok either way. I jus...

Shipping Calculator Error

I recently sold a 9x7 matted print on ebay. Using ebay's shipping calculator I selected large envelope and entered the weight 3oz and dimensions 11x8x1 (bubble wrap envelope). Cost $1.40. When I sold the print I was charged $3.12 by USPS for shipping...

Ebay Standard shipping - buyer says not delivered

I have had around 4 buyers now tell me that the package shows delivered but they claim that it was not delivered. Two of them said that it was delivered the next day but right now I have one buyer who is on day three and the card still hasn't been de...

Items with high return rates?

What Ebay items have a higher return rate? (Your opinion)

Credit card charges

I'm trying to understand why the charges on my credit card for shipping (at least that's what I think the charges are for), does NOT match the shipping paid by the buyer.For example: Buyer spent $36.00 + $2.16 (tax) on an item + $2.40 for shipping.Ac...

Resolved! HELP! My Actual Ship Costs are MORE than what Customers paid!?!?

Hello! Something is amiss! I'm printing shipping labels (which I've had NO troubles with... ever).The 1st one: Buyer paid $5.75, My cost is $8.82! The buyers calculated shipping cost was based on the exact same weight, dimensions, ship svc, etc. as w...

how to void a shipping label you printed on eBay?

I can’t find where to go to MANAGE printing labels

USPS Default to Flat Rate boxes/envelopes

Hello. I am relatively new seller and have a shipping question. When I list an item I mark an item as "buyer pays calculated shipping" and look for the lowest cost option, typically USPS (either parcel select, or retail ground). When the item sells I...

tengo un problema con un articulo que compre y no me responden que hago

necesito ayuda

How to go about it.

A buyer is requesting a shipping label to return an item. He isn't filing a claim. How do I go about issuing a return shipping label. I didn't have the "free returns" option on this item. New here. Just getting started. Thank you.

Branded ebay Shipping Options

Does anyone know if there are still free co-branded ebay/USPS mailing supplies available? The link in the ebay pages doesn't work.

How do I issue refund with managed payments? Can I issue partial refunds?

How do I issue refund with managed payments? Can I issue partial refunds? Im not seeing any options when I go to the order or details page. Thanks in advance!

"We'd previously told you...." unnecessary scolding language by eBay

So this morning I'm online and I get an email notifying me that a buyer wants to return an item that doesn't fit. Timestamp: 9:59 a.m. I go to eBay to accept the request but while I'm bringing it up on my screen, (it was a no return item but I decide...

BUYER MAKES A FALSE CLAIM IN ORDER TO FORCE A RETURN AND GET FREE SHIPPING

This is Bull When a buyer is screwing me over I use to be able to call E-bay customer service and get them to read the correspondence to see that the buyer was lying and making false claim Now I must accept the return pay the return shipping or let t...

Resolved! Help, I don't know what to do

Hello, I sold a graphics card for 535€ on ebay. This is how it goes: Buyer has the wrong address, I send my item to this address. Package arrives to its destination. Tracking number says "wrong address". I contact him. Address is wrong, he provides a...