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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Item never arrived and I've reached the time limit to file a complaint, can't report the seller

So I basically ordered an album on May 2020, I live in South America and as I've ordered from eBay before I already knew it could take up to 2 months (these albums are from Korea). Thing is, it never even got shipped for me to have an expected arriva...

eBay standard envelope option

I sold 2 trading cards in the Sports Trading Cards-Baseball. When I try to purchase eBay standard envelope there is no option to purchase it. Lists every other service.Value is not over $20, envelope is 6x9.I was able to purchase shipping for similar...

Late Deliveries

I feel that No Seller who has followed all the Steps for shipping Items, Should be forced into refunding late deliveries, It is completely out of our control, & USPS Deliveries this season are a Disaster!

First Class Option not showing

I am entering a listing and already have the First Class option and suddenly it goes away and tells me to select a service. First class is not in the options and only presents Priority Mail. Items are just 6 ounces. HELP!!!!

The seller is lying

I recently bought an laptop from a seller for 999.99. It came I didn’t like it was too small and not what I thought it was for 999.99 so I contact the seller issue a refund the next day I put the item in the box original package the same way he sent ...

Year end Taxes

We are doing our business taxes. Is there a report or a place that I can find items that were returned and money given back? Right now all my returns are still showing as sold.

Buyer wanting a return and lying.

Hello ebayers,Around 50% of my buyers have below zero feedback. One of them is saying that I changed the listing description after he bought it. However, it is impossible to change the description after an item has been bought, you can just add to it...

Seller using different shipping carrier

I purchased an item September 4th and it was scheduled to arrive on the 11th. On the 9th I was contacted by the seller saying that they provided the wrong tracking number and gave me a tracking number for something called Cainiao Super Economy. On th...

Dispatch or product location

My physical location is in Australia but my main market is in the USA/Canada The main issue i have is the product location appears as Australia when most of my stock is actually in the USA. This puts sellers off as Australia is a long way away and th...

Seller won't reimburse return shipping

I purchased a 9.8 graded comic. It arrived with a tear that wasn't in the pictures and if had been present when graded would not have been awarded a 9.8. I provided clear photos that proved this. The seller was happy to accept the return and reimburs...

Enough with the Cases for non delivery!

I'm at my wits end with the USPS but more than that I'm done with the buyers who open cases after only 2 weeks for an item not delivered. These people are clueless and have no respect for us as sellers. To not even email me first and go right into a ...

How to add shipping cost after payment was made for local pickup

I have a buyer who paid for a item and choice local pickup by mistake. I now find out they need shipped since they are about 1000 miles away from us. How do I now charge them the shipping for the item?

ebay fails to provide a way for buyers to purchase and print return shipping labels

I'm so angry just because I started my day with a phone call to ebay cs I explained to the most obnoxious annoying male individual on the phone that my return was completed, I was already refunded included shipping cost but didn't find an option on t...

How to handle a return shipping label

I have a buyer who wants a return "item not as described" I'm ok with it. I just can't find where to issue the return shipping label from. He didn't open a case with ebay yet. Does he need to do that for me to see the option? I'm ok either way. I jus...

Shipping Calculator Error

I recently sold a 9x7 matted print on ebay. Using ebay's shipping calculator I selected large envelope and entered the weight 3oz and dimensions 11x8x1 (bubble wrap envelope). Cost $1.40. When I sold the print I was charged $3.12 by USPS for shipping...