Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Not receiving ordered items

Why is it when one orders a item & the tracking information is provided but doesn't receive the item that the case is closed? Even when the tracking information says it was delivered? Still item not received....

Resolved! Shipping Macau-Macao

Hello, I'm new to the selling gig and initially don't want to deal with the hassle of selling out of the US. I was very careful to set my preferences and my listing to only ship in the US and to block bids from elsewhere. This morning though, I got a...

Impossible to get in touch with an eBay support agent who can understand what's being written?

I've been attempting to contact eBay's support regarding a bug in the website that's preventing me from messaging the seller via the ReturnDetails-section. As courteous and quick to respond as the support agents are, they don't really seem to be able...

seller sent me a return label that has their address as both origin and destiantion

Set up a return for an item that was not as described seller sent me a return label that has their address, as said in thread title that is both origin and destination so... what do I do? how was this even possible?

Resolved! Buyer Returns Unit & Seller Never Gets It

Buyer returned a product to the Seller, claiming it did not work right. Seller agrees to the return and will refund his money when he receives the product back. Seller does not ever receive the product. Buyer has the Federal Express tracking receipt....

Full Refund Not Received as Owed

I don't know if anyone has any advice here... I am the buyer. Item arrived at the end of January damaged and also not as described. Seller described the product as brand new when it was clearly used, and broken. Fought with with seller over the retur...

Cancelation bug preventing refund

There is a bug with the canceling item on ebay selling page which when I click on "buyer wants to cancel order" redirects to a page saying "cancelation complete you don't need to do anything else" then when I click details says "this order is cancele...

Package returned by ebay ISD Center without explaination

had a package of a couple toy cars from my other account returned by the International Standard Delivery Center in Fords NJ without an explanation ... no paper work/ tracking notes ... are we stuck with double shipping cost if we reship ... should we...

35 day shipping

I would really like to know what hapend to fast shipping. I ordered two watch bands. one seller told me it would be 35 days shipping time. the other asked I what until the CN new year is over. I get the New Year but the 35 days I do not.

Why don't the shipping options I have chosen for buyers show up in "Shipping and Handling" ?

A little background...• I have not sold on eBay in a while for various reasons, but have a number of items to list and in posting the first three, I have had difficulties getting all of my selected shipping options for buyers to show up. • I have spe...

Presidents’ Day Not a Holiday?

Why isn’t eBay adjusting shipping times due to Presidents’ Day? Specifically, I have a two day handling time item that says ship by Tuesday. It’s already ready to go and is going out Tuesday anyway, but USPS lists today as a holiday.

Managed payments, taxes and shipping for the year

Okay, so I am trying to gather all my information to work on my taxes. I have been doing managed payments for the entire year. I use my pending funds to buy my labels. Therefore there is no paypal record of this transaction. Where do I find out how m...

eBay standard envelope Tracking

I sell a lot of cards. Pokemon, Magic The Gathering, and such, it makes up 90% of my business. I started using the NEW eBay Standard Envelope method and each item gets a tracking number. The problem is, I don't know where to put those tracking number...

freight & customs not refunded

i paid for a listed item which they then could not provide...they refunded me the item cost but i'm still out $125US for freight and customs...how do i retrieve that back?cheers

Ebay collects payment but shipping fee comes out of Paypal

Is there any way to set shipping so that it comes out of the money that ebay collected? Right now ebay collects the money and when I ship, it comes out of my PayPal account. I can't figure out how to change it so the payment comes out of the money eb...