Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Empty Box Scam

Haven`t had this type of scam before (I`ve had many others though), but I know it is very popular among professional scammers. Four days after a package was delivered to French Canada, I got a hysterical message (a brand new user) that she received m...

How to tell USPS mail hasn’t been collected

Hello all! I recently sold two separate items, all packed with love and ready to be shipped. I dropped them off inside of a nearby USPS blue box and thought nothing of them until they didn’t make any progress in shipping. It’s been six days, and afte...

Return request on an item declared, "For parts or not working"

I recently sold something that I was unable to test, so clearly stated that and listed it with condition "For parts or not working," and stated it was "as-is," in both the condition statement and the description section. The buyer just opened a retur...

Lost return claim needs email address for RMA in Leicester

I returned an item to RMA in Leicester via Royal Mail 1st Class Tracked, but the parcel never arrived. Now I am trying to complete the Royal Mail claim form but they require an email address for the recipient ( RMA) . I have contacted the seller via ...

Listing offers one free shipping method of FedEx Ground/Home. HI buyer has address issue. Cancel?

A fairly large item with free shipping was purchased by a buyer in Hawaii. I did not think it was possible for HI, AK, Puerto Rico to purchase listings with FedEx Ground as the only shipping method, which is why I only offer FedEx Ground on large ite...

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Order sent to wrong address&country

I am in the UK, I ordered an item from the US. The seller sent me a tracking number which when I entered it looked odd, as though it was for a domestic package rather than an international package. According to the tracking number it was delivered to...

User avatar by Adventurer
  • 670 Views
  • 3 replies
  • 0 helpful

Signature Confirmation?

Hey everyone. I recently sold my first item on eBay for $400. eBay is "holding" the payment until delivery is confirmed. Shipping is on me, not the buyer, so since I spent a day trying to figure out the "hold" on the money, I decided to pay for the f...

Shipping expensive product to Military Address

Hi everyone, I just sold a product for almost $1500 and the buyer has a military address and is stationed in Japan. I went into eBay to print a label and I found available services from FedEx and USPS. I know that USPS is the only carrier that can sh...

Defective Product from seller

The battery they sold me me failed on the second charging of the battery. I don t use my laptop very often. After I received the battery I installed it. First time I charged it up it charged up fine. When I went to use it the second time and went to ...

User avatar by Explorer
  • 120 Views
  • 1 replies
  • 0 helpful

I had ordered an item from UK now in US but in wrong state!

I had bought and item from the UK is hear in the US but is in the wrong state it was supposed to be delivered to Eden North Carolina to the exact Address but instead it changed immediately and is in Atlanta Georgia now and has been for more then 4 da...

User avatar by Not applicable
  • 106 Views
  • 1 replies
  • 0 helpful

Received warning from eBay.

Just recently I received a email from eBay that 3 of my packages were delivered late to my customers and as a top seller I will be on probation for the next few weeks to keep my top seller status. With all the delays from the post office and the coun...

User avatar by Scout
  • 635 Views
  • 19 replies
  • 5 helpful

How do I add a shipping surcharge to all my listings when using a flat rate shipping across Board?

I've been getting alot of Hawaii and Puerto Rico sales lately and would like to know how to tack on a surcharge to all my listing for these regions? I use a flat rat shipping on all my listings and DO NOT want to change to calculated. Just want to ad...

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