Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay Guaranteed Delivery not showing up in listings results

All of my listings have free shipping and 1 day handling time. When I search my listings from my other account, none of them are showing up with the "Free 4 day shipping" green tag line. Essentially I am shipping to myself, so the shipping speed will...

Resolved! return

Resolved! What's the best way to ship Topps baseball card sets of up to 792 cards?

no shipping available

tried to ship a second ago and says no shipping is available Help

USPS Insurance - does the $50 coverage include shipping amount ..... or not ?

Totally my fault - I shipped 2 Franciscan Plates USPS Priority . I was in a hurry leaving town and forgot to insure for the whole amount ( total was $94.. $80 for the plates + shipping ) . Plates of course broke, even with bubble wrap and air pillows...

Refund after postage due? Seller sent wrong item!

USPS package research case

I didn’t have my package delivered because of insufficient address with my apartment number not on it somehow idk if or how i forgot it so i told told usps and they put a package research case on it I’m just like oh wow that’s it I’m never gonna get ...

Getting rid of neutral/neg feedback

If a buyer agrees to get rid of bad feedback if you issue a refund but then doesn't after it has been received, can you message Ebay or Ebay for Business and get it removed by showing the agreement in the messages? What is the best way to go about ge...

Shipped via DHL; how do I upload tracking into eBay to satisfy handling requirements

Hello, I had a buyer in Mexico request an alternative to USPS for international shipping and after researching rates we went with DHL (he paid for the upgrade) The item was picked up today and I have a tracking number in the format of 18 8854 1xxx [1...

Resolved! Tracking Number

I have bought from a seller with 98.7% grade. We made a deal and i paid straight through paypal. I have paid over 2000$ and he told that he has shipped but is not sending me Tracking number. I saw his reviews after paying and most of them say the sam...

Resolved! Why only flat rate?

Why does eBay force sellers to use only flat rate for items over one pound? For local shipment the price is almost 50% higher than standard Priority Boxes or choose you own.

Return faulty items

I have tried to return a faulty item but the seller has closed the return. How do I get eBay to intervene as surely they have to accept a return of a faulty item.

Buyer wants to pay more for faster shipping (that I offer), but ebay won’t let them.

A buyer is asking to pay extra for faster shipping. I already offer FC, Priority, and express in the listing’s shipping section. But the geniuses at ebay decided the buyer doesn’t need those other two services and is only showing the buyer the first ...

Item is marked not as paid when item was paid for

I have an item that I need to return. The seller refuses to respond to any of my messages. I've called customer support numerous times, but they just keep telling me that the payment is "on hold", which I don't believe as the money has already been p...

Resolved! Seller had wrong return address, item failed to forward, item came back to me

I returned an item I bought because it was broken/didn't work. It was sent to the sellers address, which was apparently no longer their address. It then made its way back to me. Am I able to reprint a new label if they fix their address? I don't see ...