Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

UPS Shipping Label Fee Corrections

We sell items on many different platforms and also ship many packages directly through UPS worldship. If we make an error or if UPS determines the the package weight or dimensions are greater than we reported, UPS will adjust the dimensions and weigh...

Resolved! eBay International Shipping label looks different now... customs declaration and dispatch note?

I am shipping internationally for the first time in a long while and was startled to see the international shipping label changed and looking very different. It printed out two sheets with four labels/pages total:With no instructions provided, I know...

How Long to Wait Before Asking for Refund?

Hi everybody, So I recently bought a $400 collectible item on eBay marked as just like new. It shipped from another country and took 22 days to get here. I open it and it doesn't have the original adapter and doesn't turn on. I contact the seller dir...

Selling from Ghana

Hello, I am an expat from Italy living in Ghana.I tried many time to list some of the products of my shop with not result.I would like to know why African shops are not permitted to join Ebay.I selling from Etsy,com since 2014 and I have over 34.000 ...

Resolved! Can you ship a cordless drill with a Ni-Cd battery in a USPS Priority Flat Rate Box?

Can you ship a cordless drill with a Ni-Cd battery in a USPS Priority Flat Rate Box?So, what happens at the Post Office if you answer yes to the question regarding ANY batteries. No Priority? Ground only? i found a review of cordless drill on housene...

How long should I wait for a refund?

Hi, Long story short, I usually buy items from a guy in UK (Im from Chile), and I've been receiving the items in 1 month aprox (the same with Aliexpress), the problem is that I placed 2 orders, the 18 and 23 of february respectively, I received the f...

i dont have an estimated delivery time in my listings and the seller from the same country DOES HAVE

hello. can anyone please explain what's happening with my account? I'm watching a seller from my country that sells to the US only. all his listing state shipping to the US ONLY all his listings HAVE an estimated delivery date. but when i try to list...

Return to Sender (Not my Call). Postage Due on Package.

Hi I bought 4 items from a seller totalling $375 for the items and paid for combined shipping postage of $35. I'm using a freight forwarding company with a warehouse in Oregon to receive my packages. The package was due to be delivered on the 26th Ap...

Resolved! Shipping price completely changed from the invoice I sent

I am totally confused. This is the first time one buyer has purchased 2 of my items so I am shipping them together. It let me combine shipping and it told me that priority mail was $5.98. (I will attach photos). So the buyer paid the invoice, and now...

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How am I supposed to pay for shipping if eBay is holding my funds

So someone bought my product and I need to print a shipping label. I have picked buyer pays so I should’ve got the money for shipping to pay for it. The problem is is that eBay is holding my money until I ship the package. How am I supposed to pay fo...

Resolved! Ebay's Voodoo package tracking

I only ever had one question about this but cant get any help anywhere, so i came here. So here it goes: I purchased a video game from a seller in Japan (I'm in the united states). According to Ebay, my package has made its way to my local postal off...

Help! Is seller lying to me?

On April 19th I purchased an item, the item was not shipped, by the 28th, so I contacted the seller. They told me they'll ship the item on the 29th, if all goes to plan. On the 30th I asked if they were able to ship the item. The 30th is also the dat...

About shipping.

Hello. I'd like to sell some items on ebay, but some things aren't clear. Let's say I want to sell an item and I select ebay Delivery - Packlink Postable. After my item is sold, all I have to do is print the label, put it on the box and go to the pos...

Resolved! questions about shipping insurance via USPS and Shipcover

Been a while since I sold anything, but did today and I have a couple of questions. I tried calling eBay, but I am getting cut off due to technical difficulties on their end. Is it still Shipcover's policy to pay item cost only and not shipping amoun...

Ebay managing all our sales.

A few months ago I placed an order. I quickly realized I made a mistake and contacted the seller to cancel. Within a cpl hours I got sellers response Item had been cancelled. yesterday I placed an order w/ same seller . I immediately realized I had w...