Shipping

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why won't they talk to their P.O.?

When I get the dreaded "shows delivered but I don't have it" message I strongly urge buyers to contact their local P.O., show the tracking number and ask them to talk to the carrier. If nothing else, get the GPS coordinate to check where it was deliv...

More and more difficult to sell anything on ebay without a problem. No support from Customer Service

Hi. I sold a jacket which described as black. Added few photos shown its color under different light.Once received by buyer, the same day immediately got return request opened where buyer claims the jacket is dark blue not black. And nothing more. I ...

Resolved! Cancel shipping label feature removed from "Shipping Labels" menu in Seller Hub?

Long-standing practice has been that if one needed to cancel a shipping label, the process was to go to the "Shipping Labels" area and select "Cancel." I know we've done it within the past few weeks, but when I tried today the menu option is not avai...

how do i contacty ebay

ebay sent me a return label that is 2 pages. label on one page and a page to include with the item to ship back. What they sent me only allows me to print one page and it the page to go inside the box, NOT the label. How do I get ahold of ebay? Conta...

Buyer requesting refund for item purchased 3 months ago.

Hi all, this is my first post after a year as a business seller. My question is this... A buyer has just requested a refund for an item they claim has not arrived. However, they purchased this item on 14th DECEMBER. The estimated delivery was 19th DE...

Resolved! The eBay Community doesn't seem as helpful as it used to be

I made a post asking for advise regarding a late package, which received no responses at all. Made a similar post only to get a generic response telling me to contact a customer service agent, though the "helpful" individual didn't bother to say who ...

USPS - Ship with Confidence!

Okay, I'm not really telling everyone to not worry, but I feel compelled to chime in on USPS performance. I read so many complaints about the speed of delivery from the USPS - I have to tell you, I just don't see it. Not everything is lightning fast,...

Return Item After Ebay Closes Case

So I made a purchase of an expensive purse, which ended up being a clear fake. I have requested a refund with the seller, to which the seller never responded and the seller's account is listed as "user is no longer registered on Ebay". Today I won my...

International shoppings and US sales tax on shipping

I'm private seller from European Union selling mostly electronic spare parts $10-30 used and new.US buyer transaction has often US sales tax included. When shipping by International Post there is CN 22 simplified declaration sticker with item value o...

Change of eBay polices on returns?

I sold an item and the buyer opened up a return. No problem, I accept returns, pretty much no questions asked. In the return eBay states that the item must be shipped by a certain date. In the past, once that date passes, and tracking shows that no a...

usps mess

as of today i have over 20 packages from 2-11 - 2-17 undelivered with no tracking updates at usps . ebay needs to help sellers avoid claims filed until the post office gets the system fixed i have more late arrivals in the last 5 months than in the l...

Trouble w/ Buyer... Continued :(

Reposting a part of this, but there is some new information that I need guidance with. I sold an item via best offer on Feb. 22nd. The buyer was not paying, so I sent a message late the next day saying, "Hello, Thank you for your purchase! Please mak...

Local Pickup

So, I think I screwed up. I had a local buyer message me interested in local pickup. I said sure and created two new listings with $0 shipping. In hindsight, I should have listed it as local pickup, but I didn't. The buyer paid and we are supposed to...

Returns advice!

I sold a puzzle before christmas, and the seller has contacted me today to say that 2 pieces are missing. I completed the puzzle myself before I sold it and all the pieces were there. Where do I stand returns wise? They haven't requested a refund yet...

Can a seller charge extra for shipping after I already paid?

Hi, I purchased an item for $400 with $200 shipping, totaling $600. The payment was immediately sent through PayPal about 5 days ago. Today I asked the seller when they would be shipping my item, and they told me the shipping would now cost $600 inst...