Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Amazon Sellers on Ebay

I've made several purchases lately that were fulfilled by Amazon, and it seems to be becoming more and more frequent. There are plenty of ads that are straight up the same as the ones on the Amazon site. I've been an Ebay member since '99, and shop h...

Seller asked for my email for refund

I contacted a seller because I discovered a defect on a new item I purchased after I opened it. The seller used a stock photo, but the item was not as it appeared in the photo. In all my years on eBay I do not take returns lightly and I don't think I...

User avatar by Adventurer
  • 1497 Views
  • 4 replies
  • 3 helpful

Rescinding negative feedback

I offer free returns. About 3 weeks after the package was delivered, the seller posted negative feedback that they wanted a refund. I contacted them to see what their dissatisfaction was. They responded that they never left feedback, but that they we...

User avatar by Rising Star
  • 384 Views
  • 4 replies
  • 0 helpful

Who is the genius who messed up the shipping labels?

Nice to see eBay chose to use those extra fees they are taking from us to screw up the site rather than fixing it. Labels used to print just fine. Now I can't print a FedEx label properly because the margins are screwed up. I really wish they would j...

User avatar by Rockstar
  • 356 Views
  • 8 replies
  • 10 helpful

local pick up only

please where do I find in settings 'LOCAL PICKUP ONLY" ??I have a big item to list but I cannot find this setting on my seller hub!!Thanks Solei

User avatar by Rising Star
  • 198 Views
  • 2 replies
  • 0 helpful

astoehr

I bought two items from the one seller. Since the items were listed separately, two packages were sent. I received one on time. The other one is stuck in the seller's city since 3/5, and it is now 3/17. The item was supposed to arrive 3/15s and I hav...

No returns policy also stated explicitly in the description, all sales are final. Buyer wants refund

I sold a collectible for a very large amount and I do not except returns. It's also listed in the description, due to the nature of collecting, all sales are final. Buyer was excited for the collectible and said he was sending it to get it graded. Al...

USPS Priority Mail tape

Is Priority Mail tape available for sale from the USPS? I looked at their store but couldn't find it. I did find a few listings on Ebay for such tape. I don't know if those prices are too inflated though.

User avatar by Rockstar
  • 828 Views
  • 9 replies
  • 0 helpful

Can you use printer paper as void fill?

Pardon the possibly silly question, but can you use basic printer paper as void fill? I know there's paper specifically for this purpose, but if you needed to could you use printer paper instead?

User avatar by Adventurer
  • 1684 Views
  • 10 replies
  • 0 helpful

Scan problems with usps

I have had packages with no movement after the first received scan at the distribution hub, then no movement for over 24 days now as of 3/13/2021 What I'm going to do since the postal service is watching our weight and charges us for wrong weight on ...

Ebay's "Item Not Received" Page Not Showing All Items, Including Recent Delivery Windows that Passed

This seems to be a glitch/pervasive issue as I've experienced it for some time now. I'll use one example as a case study. For example, I placed an order from China on Nov 30, 2020 with an estimated delivery range of "Fri, Jan 8, 2021 - Tue, Mar 9, 20...

User avatar by Adventurer
  • 208 Views
  • 3 replies
  • 0 helpful

Shipping labels not printing correctly

Starting yesterday, my shipping labels started to come out incorrectly. When I go to print, they’re orientated vertical rather that horizontal. I use windows 10 and chrome to print. I’ve tried changing the eBay settings as well as the printing prefer...

User avatar by Adventurer
  • 593 Views
  • 3 replies
  • 0 helpful
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