Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

eBay Global shipping

If I use eBay Global shipping I understand that I ship the item to eBay's Kentucky address once it has sold. How do I wrap the item and address the package? If it is addressed to eBay in Kentucky, how do they know who to send it to? Does eBay re-wrap...

Where do I get my shipping label?

I purchased my shipping label provided by eBay through PayPal two days ago.Originally from my memory a pdf had been opened, but my printer wasn't working so I had closed the pdf, and I don't think I downloaded it. I exited out of all other tabs as we...

USPS tracking numbers not being accepted on Desktop. Why?

So when I enter my tracking numbers for orders shipped, Ebay is not allowing the tracking to go through on my desktop computer. It's like the tab to enter is "greyed out". I can only get them to go through on my mobile device. Does anyone have any in...

Anyone else having issues entering in Tracking numbers?

It just began. Happening after restart on multiple computers. I get the screen, but it does not auto fill in the carrier, and when you click on "Save", nothing happens.

Buyer claims nothing inside priority mail box post office shows delivered

Buyer claims priority mail box received and scanned as received by PO, is lacking the merchandise.What to do?

Buyer refuses return because of custom duties. Item stuck in buyer country.

Seller in Japan here. I sold a $300 item in Feb to a buyer in Europe and shipped it promptly. A week later I received a message from the buyer"I have told the courier company to return the item to you as there was a 71 euro charge on it for customs a...

Returned An Item

Returned an item but did not use label ebay provided. How do I update the tracking on the return. Thank You

If you ship worldwide, how do you set estimated delivery dates?

I offer very fast (4 days max) as default for all orders regardless of where the buyer is in the world. I use shipping rate tables and the fastest option there is expedited. Then in the shipping policy, I chose "UPS Express" for international shippin...

Resolved! Shipping Refund

Hello - made a mistake, I was charged twice for a shipping label. - Both invoices have a different number. What do I need to do .....Thank you.

Huge FedEx Surcharge

I have this merchandise with dimensions 34x32x18". It usually cost less than $200 using FedEx thru Ebay. Even when I ship directly with FedEx or UPS, it is always less than $200. Because of Covid, my sells have slowed down so much that I stopped chec...

The package did not arrive (but an SMS came that the goods were delivered)

Здравствуйте, вчера я не получил свою посылку. Никто не подходил к моей двери. Посылку не получила, не расписывалась, наклеек о попытке доставки не было. Мы были дома два дня. Служба доставки утверждает, что посылка доставлена. Я писала продавцу мног...

If you Sell and use EBay to SHIP - READ THIS!

This is a WARNING to ALL SELLERS who SHIP through Ebay. Recently I sold an item, as I have for the last 17 years. Weighed (3.86 lbs) I measured the box and provided both through Ebay's Seller Portal for Shipping. I paid $9.19 and shipped it USPS. 6 w...

Resolved! Item chipped, need to return

Hello. I recently purchased something that arrived with multiple chips, which seller apparently didn't notice before sending. After contacting her, she offered a partial refund, which I honestly didn't think was enough. After some back and forth, we ...

Has the shipping label issue been resolved yet?

Yes, no, maybe so?

Finally got really scammed...and no recourse??

Okay, I ordered 3 items in November. I had an arrival date in January (it kept getting pushed later). Items didn't arrive. Seller didn't respond when I contacted them in February. Repeatedly. Now: I'm outside the 60 day refund policy.I have no option...