Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Fedex Ground

I shipped something in April to an address a few states over. The tracking shows 5 days of transit to the its destination then it stops and I only see that is "on the way" but no updates in over 3 weeks. I asked the buyer to open a claim which they d...

What If the posted and pictured listing differs from the description w.r.t. shipping?

I have purchased an item where the listing clearly lists a shipping charge, and the seller now wants to charge 9-10x the shipping charge, which I paid in good faith He points out the last line in a description for the claim that the buyer pays the ac...

International Shipping

Hi, I recently shipped a childs toy International Shipping to Brazil. The item was not delivered because it was a Restricted/Prohibited Item.It was returned to me by the delivery service. I refunded the customer the purchase price.Can I recover the $...

P O Box shipping...🎶🎶Return to Sender again

Crazy week...I must say.I think I know why sellers don't ship to a 'P O Box' address.I got a return a couple days ago...with no street address...but eBay address has no street address for mailing it.Anyway, I mailed out one yesterday to Australia wit...

Package Returned For Insufficient Address

There is always a first time. I had a package with free shipping come back yesterday with “Insufficient Address” on it…it was a mobile home park, and there was no Lot number. It was over $5.00 to ship this. I messaged the buyer yesterday and did not ...

Sending an invoice for shipping

Need some help here. I don't see any way to send a buyer an additional invoice once they have paid. I had a package returned to me due to an issue with the post office, not the buyer but the buyer still wants the item and is willing to pay to ship it...

How do I bulk edit some of my shipping?

How do I bulk edit some of my shipping? I don't want to have to edit each listing. I want to be able to edit all my items that have these services avaialbe: Ground Advantage, Priority and Fitst Class international to Canada. I want to change all to o...

Shipping Cost incorrect? Help please

Hi,I'm a new seller and haven't come across this potential issue before. When I just went to list an item, it said shipping was like $68- $150. I know that can't be correct. The item price is $40 and I don't ship outside the US. I tried changing it, ...

Shipping preference settings

hi I'm setting up my shipping preference on my seller hub but i don't see any New Zealand post Couriers on my setting but only US posts are the only options that appears. Thanks

Resolved! eBay Standard Envelope

I sold a low-dollar sports card yesterday and today I shipped it out using eBay standard envelope as the shipping method. This is my first time using this service. When I dropped the envelope off at the post office with my other packages, the clerk h...

Thousands of chicks stuck in hot USPS truck for days at USPS Distribution Center

Before reading the story, I thought it would be at one of the centers we've heard a lot about. Maybe Indianapolis, or Oklahoma City, but this time it was Delaware. Something is terribly wrong with USPS and it seems to be the in-between area of the ro...

USPS IMB tracking and mail label

Hi I stumbled onto an old thread talking about using USPS IMB to do free tracking.I put some research and homework into it and found that it does work. It just takes a bit of a hassle.I'm thinking of making it easier for every people to use this, the...

refund for shipping

I ended up not using ebay to ship my product, but I don't know how to get a refund from ebay.

why can't my buyer in Canada purchase my listing? :/

He purchased an item already but I canceled the sale because he wanted to combine orders. Now my new listing says I don't ship to Canada. I went in to edit my listing and I DO allow to all of North America. Any help is appreciated! Here is the listin...

Understanding Shipping During the Memorial Day Weekend!

With many new sellers here, let’s talk about shipping and holiday weekends.Here’s what you need to know about Memorial Day Weekend:Monday, May 26, is a postal holiday as we observe Memorial Day.If you ship with 1 business day handling:Sales made toda...