Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to "share eBay's IOSS number electronically with your carrier"?

I made a sale to Lithuania (EU) and on the order page there is a note in the Shipping Details section where the buyer's address is.It says:"Please ensure that you share eBay’s IOSS number electronically with your carrier for your shipment to the EU. ...

Buyer claims package not received, while tracking shows package delivered & signed for.

Hello, A buyer purchased an expensive cellphone from me about 2 weeks ago. The package was shipped USPS Priority the next day with signature confirmation. The package was delivered 3 days later (May 15th) and was (left with individual) they also sign...

Ebay app says delivered, but usps tracking says forwarded

Made a purchase and it was shipped right away. On Wednesday it was supposed to be delivered. Ebay app updated saying item delivered but it wasn't. Put the tracking number in the usps.com tracking thing and it shows a message that it was forwarded due...

massive overcharge for shipping

Hello, I was charged $111.17 to ship a very tiny item. The shipping label should have cost $4.44. They deducted it from my bank account. Who can I contact to resolve this? I want to give ebay the chance to make it right before I open a dispute with m...

international shipping to canada

I can not get a label printed for a buyer that resides in canada.

USPS package kept getting routed to the original post office

We had a package going from Redwood City to San Jose, but the package kept going back to Redwood City. Then it would leave and then it would come back again.After three times and 9 days later I was able to retrieve package from post office. the manag...

Buyer provided wrong address - am I required to refund them?

I sold an item and shipped it with Priority Mail using the eBay generated shipping label with the address the buyer provided. A few days later, USPS attempted delivery but the provided address was missing details (it was going to an apartment and the...

Wrong tracking number

Hello! Anyone know what to do when the tracking number is wrong on the ebay order? I have the correct tracking number on my USPS receipt and I have updated it on the order but it is still coming up as shipped - not delivered. I confirmed with the buy...

Thermal Printers?

HI. I am interested in printing my own shipping from home. I have always just brought packages to the post office. So I guess I have a few questions. How do Thermal Printers work?What is a good inexpensive desktop printer?Do they last a long time? Ho...

USPS lost package claim how long should it take?

Filed 2 on 2/19 and one was paid within 4 or 5 days the other one was shipped on 1/24, claim filed on 2/19 and it still shows "under review". Anyone else having this happen?

ebay standard envelope

Why does my eBay standard envelope say $1.29? I'm just mailing a postcard. In the past, it was .69. I am not listing anymore until I understand it.

Shipping options problems and "Unfortunately, this item isn’t available for purchase in your loc..."

Hi ebayers!I have been using ebay for a decade, but recently I completely stopped understanding what is goin on with its interface. Back in the days I had a simple window with one tab about description, and shipping tab nex to it, where I could see r...

Need to Verify Customs Form but Getting "Bulk Label Printing Error"

A buyer purchased two items and wanted to combine the order after the fact, which I'm fine with. I am shipping from Canada from the US. At the time of the purchase (yesterday) the buyer selected USA Tracked Packet with Canada Post but since there is ...

shipping multiple items separately

how do you decouple multiple items to one buyer and ship separately?

How to cancel prepaid label when it's marked as shipped.

Hi, Just sold a phone and I wanted to use the prepaid label feature but I didn't like the fact that it didn't require a signature. I wanted to go to the post office and get it shipped independently. How do I undo marked as shipped so I can cancel the...