Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Package

Hello, How can i receive a refund if my seller isnt contacting me, the post isnt available anymore and the tracking sites says it returned to the seller two months ago. I cant ask ebay to step in because i dont even have that option anywhere or i jus...

Had a situation I've been wondering about pop up today with paying for labels

I went to print a label today and there were no available funds due to three UPS label charges from packages I had shipped off several days ago deducting from my funds. They put me in the negative. First off, I hadn't realized that UPS charges get de...

Be aware - eBay stands on buyer to return item with false claim

It's very rare that I got buyer open return request against me, one reason is I check and test item very careful before shipping and the item is very well protected in the shipping box. Unfortunately, things happen. ----Here is the story----A buyer b...

New Standard Mailing label for Sports cards under $20.00 scanning problem?

eBay,I have 8 transactions that are not being scanned for delivered that were sent over two weeks . I cannot tell if the buyer has received the item. No feedback one way or the other from buyer. Hopefully eBay, (you), can connect with the post office...

How to file a claim with USPS for undelivered item to buyer in China

Hi. I'm a seller in the USA. I sold an item to a buyer in China. We agreed that I would ship via USPS First Class Package International Service. I sent the item on Dedember 18, 2020. The item was supposed to arrive between late January 2021 and March...

Not a proper address

THE POST OFFICE SAID THIS IS NOT A PROPER ADDRESS THEREFORE I CANNOT RETURN THIS ITEM AS REQUESTED FOR A REFUND. I NEED HELP HAVE UNTIL APRIL 3RD

Resolved! Wrong shipping method populating when printing label

I usually list shipping method as parcel select for the cheapest rate for buyer. Then when it sells, I upgrade if possible because Priority with discount is usually a few cents more. Buyer is pleased when package gets there faster than expected. Yest...

I bought Postal label for Fedex shipment and Fedex charged more

I see these type of complaints about Fedex across the internet and on Youtube. You buy postage from Ebay/Fedex and ship it. Then Fedex "re-weighs" it and charges more. So I'm out $13 because Fedex reweighed it and added different dimensions, etc. EBA...

$500 insurance?

A friend of mine brought a PS5 for $500 but the seller told her she needed to pay $500 for insurance, for the item. I told her that was fishy. She paid for the item already and seller won't ship it until she gets the $500 for insurance.

How do I include a note to buyer with shipping notification?

I am a fairly new seller. Three real sales and three scam buyers! Very evenly balanced...must be a yin yang thing. My question is I am used to including a note to buyer after purchase, thanking them, letting them know when their purchase will hit the...

Ebay shipping charges

Hi,Could anyone please explain how does the ebay shipping charges work?When I want to order something from the US the shipping goes usually over 25usd but when shipping from Asia I got free shipping with still having a better deal than I would get bu...

Cannot refund buyer - no PayPal balance

Hi. A buyer returned an item to me and I went to refund, but said there is a problem. Since I signed up for the manages payments, my PayPal balance is 0.00 I transferred money from the bank, but it says 3 - 5 days.Buyer is not happy, I don't think sh...

Return Labels

Is anyone having trouble printing a free return label? It comes up and then just closes back down. Any suggestions of what might be wrong?

Waiting time to get a refund is ridiculous

I ordered an item and the seller is located in China. The expected delivery date was 1-2 months after the order date. Every item I have previously ordered from China has arrived within 4 weeks. The item never arrived and ebay says I have to wait to l...

Buyer returning multiple items. How do I pay for postage only ONCE?

I sold multiple coins (separate auctions). Buy purchased 6 separate coins. Wants to return all 6. I sent them all in ONE package; thus, ONE postage cost. In order for me to send him a "return postage", he had to request a return. (If he didn't, I did...