Shipping

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Beware never change your mind and accept a return. eBay will always win.

I recently sold an item and it was set up for no returns. Buyer opened a defective item return saying it didn't work. After conversing back and forth with the buyer the part bought was the wrong part that the buyer needed. There were no harsh words a...

Ebay screwed me again

I'm am over Ebay. They do not protect sellers AT ALL. This is the second time that they have screwed me with a fraudulent buyer. First time: buyer buys pants from me that say clearly on the listing ate BLUE and have blue pictures. Buyer reports that ...

Shipping

Just curious. Now with the Managed Payments in place, do you think eBay will ever get to the point where they will draw the buyer's shipping fees out of the final sale, instead of billing my Bank Account immediately each time I ship?. I would be more...

Cancellation for this order is pending

I have requested for the seller to cancel my order which I have already paid but the seller told me that they have already paid for the shipping although the item hasn't been shipped yet. Since the seller already paid for the shipping, I told the sel...

I need to start a return but my messages to seller are not going thru.I may have ordered as a guest.

I would like to return an item to seller butmy messages are not going thru. I may have ordered as a guest. Also my order is not showing up in purchase history. Seller ask me to not use defective option. How do I get return labels?, by mail or at post...

Media Mail

How are sellers getting away with shipping jigsaw puzzles using Media Mail?

Does "Refund Buyer" on a return that is not SNAD auto refund entire amount

Does "refund buyer" on a non-SNAD return refund entire amount or does it give option to deduct original shipping? I have not done a refund in quite a while and could not find a current question of this nature. I don't want to click on "refund buyer" ...

No notification / indication when buyer selects next day delivery option

Hi, To qualify for eBay top-rated, I have added a second shipping option so that the buyer can select next-day delivery at their own cost. When a customer selects this option when they purchase, there is absolutely no indication that they have select...

Received an offer but couldn’t accept it as it was already declined? first time using the feature.

as stated in title; had received an offer i was going to accept on an item i was selling only for it to already be declined... did i accidentally decline? a setting i missed? first time using the feature so i’m not sure.

Resolved! Parcel going in circles

My package left New York then after two days it arrives at the same facility in New York.... make it make sense!!!!Does anyone have any clue as to why the package doesn't move?

Fedex lost a package

USPS recently lost of my packages so I decided to use Fedex. I shipped a laptop through them in February, their customer service just informed me that they can't find the laptop. Kindly advice what to do. thanks

What does processed under a different LP mean when using the Global Shipping Program?

I am tracking my Parcel that I bought sent through the Global Shipping Program but it is showing as undeliverable.On two occasions it is showing as "Parcel was processed under a different LP". What does this mean? What is a LP? Google doesn't tell me...

Resolved! Buyer claims item is defective, tracking shows it hasn't been delivered yet.

Hi, I am having an issue where a buyer is claiming an item I have sold was defective, but the tracking shows that it hasn't been delivered to their address yet. They are also claiming that only 4 items out of the lot are working but there is only one...

What to do with a return

Got a return request for an item today. The buyer received it a week ago and said they just opened it today and are claiming the item is a counterfeit. I know for a fact the item was not counterfeit and pulled up the invoice from when I purchased the...

Collectible shoe box damaged

My item returned in a box without any bubble wrap any special type of paper to protect it from getting damaged. My box is a collectors item and it returned damage