Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Refund on shipping along with purchase price?

Hello. Am I responsible for refunding shipping as well as the purchase price if an item is received broken? The buyer sent a request to package securely as they had received broken items in the past. Thought it was secure but still arrived partially ...

Received invoice from international buyer for $800... I'm so confused!

I received notification that an item sold; followed by a request for an invoice. I opened the request and saw the item is to be shipped to South Korea. I was surprised because I clicked US shipping (apparently I'm supposed to do more than click the f...

Buyer filed a case 66 days after closing, PayPal amount now pending

Hi, I sold an item and the buyer paid on 1/19. The checkout showed the buyer's address with a "pty #" after the street address. I contacted the buyer and asked if anything was missing. She replied with the address and pty #. What I did not notice is ...

Is This Going To Be A problem?

A month or so back, I purchased a set of DVDS from a seller in Texas. As the promised delivery date drew closer, I became concerned because I had not received a shipment notification. I contacted the seller and asked when the item would ship, and he/...

possible scammer using managed payments? buyer rushing shipping of item

today I sold a laptop. After the buyer payed they immediately sent a message requesting I ship it today with fedex and that I pay for expedited shipping, despite it saying on the item page that I need 2 days for handling and it would be sent via usps...

How long do refunds from eBay normally take?

I made a purchase and received a defective item. I opened a return and selected the wrong return reason by mistake. I contacted eBay and the customer service said to return the item anyway and eBay would refund for all shipping costs. So I purchased ...

"Shipping Not Specified" Bug Back Again...If It Ever Went Away?

I see threads on this subject going back nearly a decade and it bit me as a seller for the first time recently. I've been seeing this popping up in other sellers' listings with some frequency lately whereas I don't recall seeing it before in recent m...

Paypal charges

Hey all I need help with an issue with PayPal, eBay is using my PayPal for all my shipping charges instead of taking it out of available funds from the purchases. How do I change the setting?Please Help...Thank You Tom.

Did I handle this situation right?

Okay, since the folks at eBay chat weren't available, I'd like to get you folks opinions on if I handled this right or not, and what my options/obligations in a worst case scenario. I listed a set of 8 ceramic Easter Bunny napkin rings and had them a...

Resolved! Cant refund buyer, "There was a problem issuing this refund" Error

My paypal balance was negative because ebay takes the amount needed for the return out of the account pending the return. I couldnt add funds to my account because of an error so I called up paypal and had the customer support representative do it on...

Does Ebay branded 12 x 12 x 12 box qualify for USPS cubic foot standard rate?

Hello, I find it hard to believe nobody has asked but I can't find any mention of this. The ebay branded 12 x 12 x 12 box..... measurements state it's the cubic foot inside dimension. Which means it will be slightly over a cubic foot on the outer dim...

When eBay tape does not help your image

I had to share this one, which arrived this morning. This is a great example of how to not burnish your image. The seller was clearly stuck to find a box that would hold the items I had purchased, and at the same time was determined to keep the weigh...

shipping to jails

So tired of trying to get a refund. My son was housed in the Lerdo Pre-Trial Correctional Facility. I ordered thed book and by the time of delivery, he had been transferred, so the mailroom at the jail claims the automatically return to sender. Probl...

Wrong Delivery Dates Being Displayed

Have seen this morning that if someone buys from me today 2/4/2021 they will receive their item in 2 weeks on the 17/4/2021. I'm a UK seller that posts Monday - Friday unless bank holidays by RM48 yet Chinese sellers are displaying faster delivery ti...

best way to handle this return?

Sold a car part, buyer shows me pictures it arrived with a tab broken off. Buyer wanted a refund. I said he could return it, or if he wanted to try it in his car and it still works I'd knock something off the price. He chose to return and his last me...