Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Scan problems with usps

I have had packages with no movement after the first received scan at the distribution hub, then no movement for over 24 days now as of 3/13/2021 What I'm going to do since the postal service is watching our weight and charges us for wrong weight on ...

Ebay's "Item Not Received" Page Not Showing All Items, Including Recent Delivery Windows that Passed

This seems to be a glitch/pervasive issue as I've experienced it for some time now. I'll use one example as a case study. For example, I placed an order from China on Nov 30, 2020 with an estimated delivery range of "Fri, Jan 8, 2021 - Tue, Mar 9, 20...

Shipping labels not printing correctly

Starting yesterday, my shipping labels started to come out incorrectly. When I go to print, they’re orientated vertical rather that horizontal. I use windows 10 and chrome to print. I’ve tried changing the eBay settings as well as the printing prefer...

Returning

Trying to return something but is saying I need to pay with PayPal to get shipping label. Don’t have PayPal account

Buyers saying the shoes are fake because didn't fit, ugh!

Is anyone else really fed up with buyers opening returns and saying things like the shoes are not authentic because they didn't fit, or saying it doesn't match the description because it didn't fit?? We offer free returns so it doesn't seem there's a...

Crushed packages

Been selling on eBay for 21 years , last week I shipped two items and used a Post Office FRAGILE sticker, both item arrived in millions of pieces ... seems odd to me . I have never put on fragile stickers or even written it on packages ..... guess wh...

Resolved! buyer received refund but doesn't return item

A buyer bought an autograph. After receiving it he said it was not authentic and wants a refund. (BTW It is authentic). I refunded and buyer said he would return the autograph.Now it turned out that he didn't return it and after I contacted him he sa...

Corrugated Cardboard Pads

My favorite 9 x 12 corrugated cardboard pads from Paper Mart have been discontinued. Where do you get yours from? No, I do not want to cut them myself. I want to purchase 500-1,000 at a time. I have tried Uline, Box For Less, and Packaging Price. Any...

Resolved! Refund on Restricted Item

I need to refund my Canadian buyer for a little sapphire ring she purchased. It was a $115 purchase, but according to eBay, fine jewelry is a restricted item for Canada. I sent the ring via the suggestion eBay displayed when I was purchasing postage,...

Ebay please fix labels printing wrong and with no ability to change preferences!!!

If this is not fixed soon ill be forced to put my store into vacation mode until you fix it!I am a monthly store paying member and may not be if I'm rendered unable to efficiently work!

can i print a UPS or FedEx freight label with ebay?

Greetings, I am going to sell a 100 pound plus Army metal box. Can I print a UPS or FedEx freight label through ebay? Also, does anyone know if I can simply stick the label on the metal (won't hurt it) or do I need to wrap the box somehow?Thanks for ...

Fraudulent returns

Unbelievable EBay...After researching many post or should I say “ Nightmares “ that you facilitate criminal activities of fraudulent buyers. Just this morning EBay informed me they are siding with a thief who claims thee item I sent was not as descri...

Resolved! Global Shipping package says delivered but customer says it's not

The customer has requested that I check with the postage company about their package. Since it was shipped via GSP, I am not privy to any information about this customer, so I don't think their postal service will be able to help me. I think they pro...

Resolved! Scam? Customer in Kentucky selected International Shipping

I'm in need of advice. I have a buyer in Kentucky that purchased an item from me (I'm in NE), and selected international shipping. I didn't think anything of it when I set up the listing and then received payment, but now I'm worried that this may be...