Shipping

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buyer abuse

i have a buyer who purchased a silver pen from me, i shipped it via FedEx, he sent me a message claiming that the pen is broken, i sent the pen with cardboard and bubble wrap and made it very secure, the image he sent me shows the pen is just hit by ...

USPS PRIORTIY EXPRESS MAIL SHIPPING (late delivery)

My customer paid for USPS Priority Express mail which is guaranteed to be delivered the next day. This package arrived about a week late. The Post Office said I could get a refund for the postage since it was late, but I had to go thru eBay since I p...

WHY DOESNT EBAY ASK ME BEFORE REFUNDING? I JUST GOT RIPPED OFF!

You would think that a company (eBay) that I basically give one thousand bucks a month would consider their actions before getting me screwed. This person was mad that they couldnt lower the price, and when I forced them to return it they returned a ...

Buyer refuses to return wrong item

I recently sent out two packages and mixed up the address labels. The wrong items went to the wrong buyers. I contacted both parties and discussed the mix up. Buyer number one understands and agrees to either send it back for a refund or send it dire...

International delivery

I am new ebay user and want to sell products from Ecuador.How can I configure my account so the buyer can see how much the shipping cost will be ?and Where do I have to send the product so it can arrive to the customer?Thanks in advanced Ronald Javie...

What to do about a Fed Ex package that never arrived?

Looking for community help. I ordered an antique rug on eBay, and seller shipped on February 6. Tracking information says it arrived at my house on February 10, but it did not. Contacted the seller, who said to wait a few days because they sometimes ...

Resolved! Returned item to seller and received refund but the item came back to me?

I returned an item to the seller and received the refund, but the item was sent back to me with an error label. It says, "Return to sender attempted -- Not known. Unable to forward return to sender." What should I do?

Seller hasn’t shipped out item

Okay. So I need some help. I usually sell but this time I brought something that my wife will have loved. I have made a purchase for a $200 dollar item exactly a week ago. Purchase was made on Feb 18. 20. I decided to purchase the item with this sell...

I sold an item to a buyer with no return. Now I have to refund full amount

I did my best to describe an item and took pictures of every angle. Item is in absolute great condition but is not new and is used. When the buyer received the item they decided it was not as described. I stated that i don't do returns on the items a...

new shipping for trading cards. I hope ebay will do the same for jewelry. how can I send a suggestio

The new shipping for trading cards is going to help a lot of sellers. I hope ebay will do the same for jewelry. It cost me a minimum of $3 to ship a thin chain that weights less than an ounce. how can I send a suggestion to ebay?

EBay standard envelope for EVERYBODY!

I have items that aren’t sports cards, but are the same (lightweight/size/under $20 value). Can I use the EBay standard envelope for these or does it have to be sports cards. Paying $3.50 a pop for tracking is crazy!! Any info would be great!

Refund not received

Refund should be deposited to the same account which paid to the item. Never received. Chat 3 times since Jan 7, but still no refund.

USPS Nightmare is Back

Well we had a few good weeks there and now I have 20+ packages that are more than 7 days late. Of course, angry customers won't listen to my reasoning of, USPS has to deal with COVID and bad weather in some parts of the US. "JUST SHUT UP AND REFUND M...

Shipping Label Created, USPS Awaiting Item

I'm having issues with deliveries using USPS Priority Mail. I drop off my items at the local Post office. When checking the tracking info it says " Shipping Label Created, USPS Awaiting Item". Almost two weeks later the tracking info finally says "Ac...

DHL Priority Shipping time from Germany to US since Covid

I have purchased many times in the past from Germany, and packages have arrived anywhere from 7-28 days. For the first time since Covid hit, I made a purchase in November 2020, and the seller shipped on November 26, 2020. There have been no updates o...