Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Need help determining where my package might be (Russia to USA)

Hey, all.I purchased something last month from Russia, and for over a little two weeks now, Russian Post shows the message "Transportation," and that it's last location was evidently in Poland. Here is a screenshot:Does anyone have any idea where my ...

2021-04-03 23.04.33 www.pochta.ru d99281df3365.png

Seller say free shipping and returns, seller refunded $ bu EBAY charged returning fees. What is thi

I buy an item, did not fit, returmed for refund, seller refunded the $, but I noticed a charge on my paypal accnt Payment I did not authorised, does any one know if this is legal?

Advice on Buyer complaining about Media Mail speed

Hi! I shipped an item on March 25th via media mail. It was what the buyer chose. (They had the option of upgrading to first class.) Last week they complained to me about not getting the package yet and I calmly told them that this was unfortunately t...

Package being returned to Seller (me) by USPS, even though Buyer verified address is correct. HUH?

I've been selling on eBay since 1999 without much trouble to speak of, and I've NEVER seen this one (until now)... Received a message from a buyer about their package they expected delivery of yesterday afternoon via USPS, only to see that it was bei...

Resolved! Seller sent me the same item twice and his acount is now closed

Hello, I bought a 35$ item, before it got dilevered I found that the seller is no longer on eBay! I even thought it was some kind of a scam. Then I received it after getting an email from shipping company that there was a mistake in my address (which...

ebay calculated the wrong shipping for the buyer

I had a listing which has only one shipping option (USPS First Class Package) and a package size/weight of 1x7x11 (inches) and 5 Oz weight. Somehow, ebay calculated a shipping rate for the buyer of $0.51 to ship this package from 48092 to 95531 (Mich...

Shipping costs not showing correctly

Trying to list multiple items. I have 3 of something to sell. All looks good except for the shipping. The item only weights 5 oz, but even though Ive selected calculate shipping, the price keeps coming up as 7.01... way more than what it should cost....

Resolved! My package hasn't moved for 12+ days, should I be worried?

Is this normal if the estimated delivery time is on April 24th - June 1st?

Seller added outrages shipping charge.

I won an item on ebay and paid for the item along with listed shipping and tax through Paypal. USPS left a note on my door saying they couldn't leave package because of added postage needed. I don't want to pay this outrages extra cost... What do I d...

Package lost, no help from seller

Hi, my package was returned to sender but it has been two months since the last update so i sent msg to UPS about the lost package and they said to contact the shipper for raising an investigation starting from his country. So i contacted seller and ...

Bulky item shipping

I have a large coffee table forsale as local pick up only. Got a message from a customer asking if they can purchase and have us drop it off at ups and they will have it packed and shipped. Is there any risk to doing this?

Local shipping is not working !!

I am from Israel. Today I found out that local shipping is actually only for the us?! even if I am in Israel my buyers from Israel are getting international shipping rates while today I lost money because I sold an item to the us but the buyer got lo...

shipping costs

I think the ebay should offer assistance to buyers as nowadays there are so many shipping company like SF Express can gathering the items together with other buyers and ship them all together and save huge amount of shipping costs for the buyers

Buying and Selling

I've been with eBay as a buyer and seller of sport collectibles for over 20 years. As a seller I have always combined shipped items. As a buyer, I have never encountered a seller who refused to combine ship. For some reason eBay has "Seller will not ...

Retained by Belgian Customs: Invoice is missing

Hello dear Ebay users, hope I can get some insights from you on the following situation: A package from Russia to Belgium was retained by Belgian Customs. As a sender I declared the package as half the actual value (which was a bad idea I know) and t...