Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Seller shipped wrong item in FedEx packaging, provided UPS return label

The cell phone box arrived in a padded bag with FedEx printed on it in large letters, but provided a UPS return label. Will UPS provide new packaging for free or do I have to pay out of pocket? Is there a process for being reimbursed through Ebay if ...

buyer stating "never received" 5 months later?? Filed through their bank. I shipped through Ebay

Hi,I have a buyer who just contacted Ebay saying they are not sure if they received their item from way back in November 2020. I shipped through Ebay. They filed a claim and now I have to prove they got it. The problem is, I can't access the data to ...

Resolved! SNAD for Item Exactly as Described

I sold a single roof rack for an Audi to a buyer. The listing specifically stated that the listing was for a single roof rack (not a pair) and that no wrench was included. The pictures were only of the single roof rack.Buyer opens a SNAD return reque...

USPS Dealing with Shipping Delays, Will eBay Acknowledge It?

If you look up USPS delays, you will find that, due to policy changes, USPS is intentionally slowing down mail. eBay needs to acknowledge this immediately for the sake of both the buyer and seller. I sell mostly trading cards and quite a few of my St...

go through american express purchase protection or dispute a charge

Hi, I'm hesitating on whether to make a purchase protection claim or dispute a charge.I bought a camera on ebay. The camera arrived with a minor issue on its power switch. Since it doesn't affect use in most cases I didn't initiate a return on ebay. ...

Resolved! I believe I have been scammed and I want some help.

I purchased Teddy Fresh Bucket Hat, on March 23rd, with the estimated delivery date being March 30th. As of April 6, I have not received my package nor have I received any communication from the seller whatsoever. I have messaged them multiple times,...

Fedex Postage amount charged different than estimated when label printed

Can someone tell me why when I print a Fedex shipping label it shows me the amount I will be charged for the label but once the label is scanned the amount changes. Sometimes it is a few cents lower and sometimes it is $18 more. I don't fudge my meas...

MP Shipping?

Hi Guys-soon will be in MP; can i remain shipping domestic only?

Why is eBay charging me weeks after the fact for FedEx labels?

Why is eBay charging me weeks after the fact for FedEx labels?Got hit with an email they're debiting my bank account and I look in the summary and it's for costs from FedEx labels from a few weeks ago. Why isn't this charge going to the credit card I...

USPS Shipping label printout has changed AGAIN...WHY !!! how to fix ???

Starting yesterday for some reason my USPS shipping label printout will not longer produce the full sheet printout of the past. The top half was the postal label itself and then the bottom half was the info for my files which I used for packing, doub...

USPS

Ebay needs to extend the time for delivery for sellers using USPS. This is a mess, I have items just sitting and not moving and requests for a refund for none delivery. Our local news showed trucks back up a 1/2 mile waiting to get into a distributio...

Returned Item Question/Help

I recently returned an item that I purchased that I found out after the fact was fake. I returned it to the seller per eBays instructions with an explanation in my return that the item was fake. The item was delivered to the seller (with tracking to ...

Not received full refund

I purchased a new but upgraded laptop. Item return policy says that I can return the item within 30 days. Due to bad built, poor display, the fragile keyboard I did not like the item and returned it. At the time of communication with the seller, he d...

Shipping with insurance

I purchased a shipping with insurance label from Ebay and shipped with UPS. The item was damaged. Who is responsible for payment Ebay or UPS? T1hey are both giving me the RUN-A-ROUND!Please Help!

Return problem

hi, I had a problem with an item. I've alredy sent bakc the total Refund but the buyer ask me also the sipping return costs. I'm asking if I'm obliged to send also shipping return costs. I ship from Italy and the customer come from USA. Thanks