Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

My item arrived dammaged

Hi a item I sent arrived damaged how do I get a refund for the merchandise I sent

Fake Product and fake USPS tracking number

Hello i have purchased a pair of air pod pros from a seller that has provided and fake tracking ID for USPS. Besides that buyers of this product are now reviewing that product its fraudulent. How do i go about cancelling this order and getting my mon...

Latest Scam with Post Office Beaverton, MI

I am hoping someone has a contact to get this taken care of. Sent a FR Padded Envelope. Tapped it up well as packages are getting destroyed in the mail system. Well, this Post Office decided we had too much tape on it and charged our customer $41.20 ...

Problem with seller

I purchases a expensve item and after about 5 days later the seller messaged me saying the there was some defects in the item and they where cancleing the transaction and issueing a refund about 2 days after that they uploaded a tracking number for a...

Packing Slips?

Where did the Print a Packing Slip link go? The note on the bottom of the new page said that I should be able to do that after printing my label but I cannot find it anywhere.

Packing Slip?

Where did the Print a Packing Slip link go? The note on the bottom of the new page said that I should be able to do that after printing my label but I cannot find it anywhere.

Ebay Shipping Screen defaults to Fed Ex

Ebay, please explain by the shipping screen automatically defaults to buying Fed Ex after entering weight and size. I didn't offer Fed Ex nor did the customer request Fed Ex. In fact the buyer requested USPS Priority. USPS is down the list of possibl...

Resolved! Changing international shipping settings

Previously I set up my seller account to ship only to US locations and excluded all international locations. I recently enrolled in the Global Shipping program. When I look at my "manage shipping settings" page, it shows that I am enrolled in Global ...

2nd eBay store question

Hi everyone... smile... I hope all of you are well... smile... I have been using my eBay account for estate items... and have decided to set up a second store to sell some personal items... I am in managed payments on my first store... I would like p...

free shipping

why cant I check the free shipping box

eBay Standard Envelope Label Charges

I have 6 of the eBay Standard Envelope labels that I printed on 5/26 - 5/29 and used the same day they were printed. None of the 6 have been charged to my account as of today, 6/23. I realize that there is a delay between the time I use them and when...

Ebay/Fedex is lying and making me pay almost triple the shipping than I paid

Hello, I shipped something out using FedEx and 2 day air was 70% off and cost 2 dollars more than ground so I used that to make the buyer happier that he got the item faster. The item that I shipped out weighed only 5-6 lbs at max but I put 8 lbs jus...

Splitting a combined order does NOT work correctly if one item is Media Mail

I have split combined orders before through the expedient of just printing multiple labels. Unfortunately this does NOT work correctly if one of the items is media and could be shipped cheaply. What happens is the eBay tools promote the media item to...

USPS Delays June 2020

Hi, Is there something going on with USPS again. I have multiple first class pages just stuck for 2 weeks with no movement. It says it is still at the post office in which I dropped the packages off at. I dropped two first class packages at the same ...

so when i go to finish a shipping label i keep getting a warning for ups limit of 9lb 6oz

so i ship big stuff often well its not that big 12x12x18 same box i use often. so today with all my ups shipments i get this and i know that the limit is 150 lbs and no where close. also right before you click and pay it says max weight 150lbs max le...