Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returned Items Due to Incomplete Address on One

Here's a strange one. I had a buyer buy a postcard and 1 minute later buy another of the same postcard which I mailed in a combined shipment. When the USPS returned this letter with a notice "Return to Sender / Vacant / Unable to Forward" I discovere...

Resolved! Issues with refund a buyer for false claim

I sold some shorts clarifying in the description that the label said 38 but taking the measurements with the tape measure it marked size 36, there are even the published photos where the measurement is clearly seen, now the buyer wants a refund becau...

User avatar by Adventurer
  • 269 Views
  • 4 replies
  • 0 helpful

Resolved! Blocking a buyer from sending me emails via ebay

Hi, Is there any way to block a buyer from constantly emailing me via ebay messages, 17 times so far.. since yesterday. she wants to return something she bought from me and there is no basis for it, I realize she has some issues mentally but I am tir...

paypal keeps their fee of a sale even after the item was returned and the buyer was refunded **bleep**

I sold an expensive camera stating sale was final. Buyer decided there was a superficial scratch on the lens of one of several lenses. She wanted a partial refund ($800) AND she wanted to keep the lens because of course, as I knew, it still worked fi...

User avatar by Adventurer
  • 390 Views
  • 12 replies
  • 2 helpful

Shipping charges excessive

I have 9 transactions on my eBay account and have been charged about 17 times for shipping. Is this a reoccurring event tht will continue to occur? Also if this has happened to You, has eBay taken care of it and got the extra charges off of your eBay...

postage label refund

Hi, I voided a label approx 8 weeks ago and havent received a refund. I've done this twice in the past and the refund came within days on both occasions. It was a Royal mail label, bought through Ebay and I don't know how to query it.But I may have p...

Return shipping labels

How can you get return shipping labels. I received email that buyer had agreed to return my item next email from eBay with a link to download labels for print but when I clicked it always says technical problems. I have missed the return date. How do...

Resolved! Can't void ebay standard envelope shipping label

I am not sure that the post office will accept my parcel using the ebay standard envelope shipping label and i want to cancel it but when i go to my activity page - shipping labels - the activity tab does not give me the option to void the labels. I ...

eBay Now Forcing Free Returns?

It certainly seems to me that Ebay is forcing free returns in the following situations. Maybe I am wrong. Help me understand who is paying for what in the following cases... I should probably preface with my policies. I put 30 Day buyer paid returns ...

Change shipping status from shipping to not

Hi. Does anyone know if there is a way you can change the shipping status? I was in contact with a buyer as I was on vacation and wanted to make sure that it was OK to wait a couple days to ship wish it was but one of my kiddos hit shipped and I need...

listing gone after purchase

I just bought a product on ebay, said it had returns. Now it's shipped, and the listing is just gone. I tried to contact the seller but I can't because, of course, the product is gone. It's going to take a while to ship, hoping I didn't just waste mo...

Resolved! iPhone received with aftermarket screen

Hi, I am looking for some help please. I have just purchased an iPhone on EBay and the listing description is as below, I read this as being original (but used) condition. The phone arrived today and it’s clearly got an after market screen, you can s...

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