Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Negative Feedback due to Shipping

I sold a pair of shoes for $20. Size 11, the buyer said they fit like a size 12 so returned them. I issues a refund and then he gives me a negative feedback since he was out $8 shipping to return them. I have been in Ebay since 1998 and this was my f...

User avatar by Rising Star
  • 897 Views
  • 19 replies
  • 4 helpful

labels

having problem with buying usps labels always after creating label always say calling for cancelation you were not charged only usps having problem please help

Postal subs .... anyone else ready to spit nails?

For the third time in 2021 I'm probably going to have take my outgoing mail to the USPS office myself. The last time, the sub on my route pushed my outgoing mail back into my box and stuffed the incoming on top of it. This time he or she has failed t...

I did refund by mistake to buyer

I sol item and I did refund by mistake how I get the money back to me I try to call eBay they didn’t answer I don’t know how to do for get my money back you can send massages to me for mor information

Resolved! Wrong shipping price for auction in Bids/Offers

Hello. I am a reasonably inexperienced Ebay user. I recently bid on an auction for the first time. On the listing for the auction it said the shipping price would be $22. As well as that, the shipping price to Europe (where I live) was specified to b...

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User avatar by Adventurer
  • 232 Views
  • 2 replies
  • 0 helpful

Returned Items Due to Incomplete Address on One

Here's a strange one. I had a buyer buy a postcard and 1 minute later buy another of the same postcard which I mailed in a combined shipment. When the USPS returned this letter with a notice "Return to Sender / Vacant / Unable to Forward" I discovere...

Resolved! Issues with refund a buyer for false claim

I sold some shorts clarifying in the description that the label said 38 but taking the measurements with the tape measure it marked size 36, there are even the published photos where the measurement is clearly seen, now the buyer wants a refund becau...

User avatar by Adventurer
  • 269 Views
  • 4 replies
  • 0 helpful

Resolved! Blocking a buyer from sending me emails via ebay

Hi, Is there any way to block a buyer from constantly emailing me via ebay messages, 17 times so far.. since yesterday. she wants to return something she bought from me and there is no basis for it, I realize she has some issues mentally but I am tir...

paypal keeps their fee of a sale even after the item was returned and the buyer was refunded **bleep**

I sold an expensive camera stating sale was final. Buyer decided there was a superficial scratch on the lens of one of several lenses. She wanted a partial refund ($800) AND she wanted to keep the lens because of course, as I knew, it still worked fi...

User avatar by Adventurer
  • 391 Views
  • 12 replies
  • 2 helpful

Shipping charges excessive

I have 9 transactions on my eBay account and have been charged about 17 times for shipping. Is this a reoccurring event tht will continue to occur? Also if this has happened to You, has eBay taken care of it and got the extra charges off of your eBay...

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